David Biggar

Emsisoft Employee
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David Biggar last won the day on February 11

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About David Biggar

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    Forum Regular
  • Birthday 07/11/1969

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  • Location
    Idaho, USA
  • Interests
    Cleaning computers, gaming, rock hunting, helping people with computer issues, and teaching those who sincerely want to learn.

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  1. Unfortunately no, there is no way to do this. We will keep it in mind for future development, of course!
  2. Thank you for your feedback, Raynor. We do pay attention to suggestions, and we may consider yours for future development. Have a great day!
  3. For anyone finding this thread while searching for resolution to their own issue, what worked (and the first thing tried) is to uninstall Emsisoft Anti-Malware, restart the computer, then install fresh.
  4. Hello Robert, I can see that you have an open support ticket in progress, and we'll do our best to take care of you there. Jeremy, it likely is an Emsisoft Anti-Malware message that can happen for a few potential reasons, but more commonly because our service has been disabled such as by a remote technician for testing who forgets to re-enable it. Not the only potential reason of course, just a common one.
  5. Hello brihy1, Rather than an app provided by us, what we mean by using "apps for Android and iOS" is web browser apps. We don't have an app specifically for mobiles for accessing the MyEmsisoft website or to use Emsisoft Cloud Console, but do have mobile optimizations present that should make visiting the site using a mobile relatively comfortable. Emsisoft Mobile Security cannot be added to Emsisoft Cloud Console, as it is controlled via completely separate servers accessed by logging into central.emsisoft.com using that device's assigned Google account. We may consider it for future development of course.
  6. I'm sorry I let the response slip through the cracks! We do not install a certificate for web protection. We make use of the accessibility permission setting in Android, which is why Emsisoft Mobile Security asks for permissions during initial install, to check website addresses as you access them. The application is entirely cloud based, with no antimalware signatures or lists of URLs stored locally. The URLs are sent to be checked, but are not stored unless deemed malicious. URLs found as malicious are stored only for the purpose of displaying them in your central.emsisoft.com account notifications, and they are deleted if you delete the notifications. Let me know if you have other questions!
  7. Hello KaiFrost, While I can say we don't collect or store surfing habit information at Emsisoft, I'd like to get better answers to your questions. I'll reply again soon, when I have them.
  8. Android itself is made by Google, so it may be a bit difficult to find Google alternatives while using an Android phone. Still, I understand that some don't want to have a Google account at all. I've replied to your other post as well so you can pursue a refund.
  9. The same answer Fabian gave years ago still applies, though I realize that isn't suitable for some. Please email [email protected] if you'd like to pursue refund for Emsisoft Mobile Security within our 30 day refund window.
  10. Hallo Oli, Ich benutze Google Translate und meine Muttersprache ist Englisch. Möglicherweise wurde der vorläufige Termin für das Ende des Windows 7-Supports für 2021 verpasst. Wir werden es dann neu bewerten und wenn es möglich ist, die Unterstützung für Windows 7 zu erweitern, werden wir es tun. Andere Antiviren-Unternehmen verwenden ein Datum von 2022, enthalten jedoch Formulierungen, mit denen sie den Support vorzeitig beenden können. Wir haben diesen Wortlaut nicht aufgenommen und sie zu gleichwertigen Aussagen gemacht. Stapp, Claude, bitte kläre, ob mein Wortlaut verwirrend ist. Google.
  11. Well, we can't have you feeling like that! Let us know if you have any other problems we can help with.
  12. Thanks for updating rustyDusty, and for helping, JeremyNicoll.For anyone else reviewing this, the exclusion is made like this: Open Emsisoft Anti-Malware, click "Settings" then the "Exclusions" tab. Click 'add folder' in the exclude from monitoring section, navigate to the target folder "C:\Program Files\MPC-HC\" (or other location if you did not install it there), and click OK. Note: Exclusions only apply to programs started after the exclusion is made. To be effective, you may need to restart the process or program, or restart the computer, depending on the program being excluded. In this case, a reboot is recommended.
  13. Yes, it will attempt to reconnect at its next scheduled update usually. Thank you for letting me know it's working!
  14. Hello DuroTech We've just updated Emsisoft Mobile Security, and in some cases it is detaching from the subscription in the process. This should fix it: Open Emsisoft Mobile Security. Tap the pyramid of three dots in the bottom right corner. Tap your device's Google account name at the top of the menu. Tap logout. Wait 10 seconds. Tap login. Is it working again? If yes, there should be nothing else to do. If not, please let us know.
  15. Hello Aggy, I've sent you a private message with a possible solution. Let me know if you have questions!