David Biggar

Emsisoft Employee
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David Biggar last won the day on May 15

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About David Biggar

  • Rank
    Active Member
  • Birthday 07/11/1969

Profile Information

  • Gender
    Male
  • Location
    Idaho, USA
  • Interests
    Cleaning computers, gaming, rock hunting, helping people with computer issues, and teaching those who sincerely want to learn.

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  1. David Biggar

    ransomware with file ext .recme

    Handling this via email, will post back with results, here.
  2. David Biggar

    CLOSED after update computer won't boot

    Yes, that should be correct. I've only had feedback from a few people saying the issue is fixed, and we've ceased being able to recreate it ourselves. I haven't had feedback yet saying that it doesn't work, but I'd like more "it works" feedback, for sure.
  3. David Biggar

    CLOSED after update computer won't boot

    Hi neneduty, we actually appear to have fixed it in the latest update, 2018.5.0.8686. Libor got back to me that the beta worked - shortly after that we released it in the stable feed. Feel free to run them both, and please let us know if you run into trouble with it!
  4. David Biggar

    CLOSED after update computer won't boot

    There is a fix that is working in our testing. It has now been released into beta. For those who wish to try it, here are instructions: After booting, install or re-activate Emsisoft Anti-Malware as needed depending on your machine's current state. Do not reboot again until step 5 or it will almost certainly hang. Click Settings in the top row, Updates in the second row. Change the drop-down menu from Stable update feed to Beta update feed. Press the Update now button. The update must complete. Afterward, verify the version by opening Emsisoft Anti-Malware and clicking the "EMSISOFT" logo in the upper left. It should be 2018.5.0.8668. Reboot the computer when it's finished updating to test, only if the version number is verified to match the Beta version listed above. Please switch back to the stable version when the fix is released stable, even if the beta works. Beta releases are just that, beta, and may be unstable in some cases. You may learn more about when releases come out, here: https://blog.emsisoft.com/en/category/emsisoft-news/ (See the column on the right side of the page). Note that the stable release with Comodo fixes should be mentioned as usual in the updates blog, when it is ready. Here is the beta release note: https://blog.emsisoft.com/en/31323/emsisoft-anti-malware-2018-5-beta/ I would appreciate feedback about whether it works for you or not, either here or via email to [email protected] Thanks!
  5. Hello marko! Just to explain, by "closed and reopened" I was referring to "it just crashed and then restarted itself". That isn't apparent to me in the debug logs as to why, or that it even happened. The logs appear uninterrupted to me. However, as GT500 mentioned, I'm not one of the developers, but rather trying to determine what caused the issue before they get to it. Unfortunately all that just means that we'll need to wait on them.
  6. David Biggar

    [Business] Protection turned off at login

    You're welcome. I'll be looking for your ticket myself, shortly.
  7. David Biggar

    CLOSED after update computer won't boot

    Yes, exactly so. Delayed should not be changed until after the Comodo issue is taken care of.
  8. David Biggar

    [Business] Protection turned off at login

    Hello maniac2003, there isn't a known issue I can think of that would result in guards being turned off. I think I'd treat it as a possible intrusion and review RDP and other methods of ingress before anything else, just in case. It's common to disable antivirus/antimalware after 'hacking' into a server. On the off chance it is, I'd like to ask that you email [email protected] and mention this topic, so we can continue there. No sense publicly announcing things as we progress, again, just in case. The certificate in question is one that is generated by Emsisoft Enterprise Console and used to authenticate the client -> console connection. Are all clients that are still listed as disconnected displaying the same certificate error?
  9. David Biggar

    Emsisoft Anti-Malware only 96.9% detection

    Cavalary, it's just a matter of topic. In the Comodo topic, discussing Comodo makes sense. Spreading the discussion across multiple topics makes it harder for visitors to get information, as search results will come up with unrelated topics. Incidentally, I may be posting something there fairly soon. I'm going to lock this thread for now, since there's really nothing for me to add to the original question, and I've clarified that our focus wasn't on compatibility, but rather it was a nice side-effect of other changes.
  10. David Biggar

    Emsisoft Anti-Malware only 96.9% detection

    andone, good points, but that was and is not our main focus, being rather a side-benefit of the new infrastructure. It was a good moment to point out the improvement! Cavalary, as you know, the issue with Comodo is known and is being worked on. It of course isn't possible to test with everything, popular or not, and if our internal and beta testing don't show any issues, we move forward. Sometimes things (like this) get past testing. We don't like it either, and try to fix it. Changes that positively affect several things can also negatively affect a few others. That happened this time, unnoticed until the stable releases - referring both to the AV-C scores and Comodo incompatibility.
  11. David Biggar

    Emsisoft Anti-Malware only 96.9% detection

    Hello RodPaulo! Over the last three months, we gradually rolled out new infrastructure for our behavior blocker as part of the monthly feature updates. We decided to introduce this new tech gradually as to avoid headaches when switching everything at once. In addition, just the infrastructure on its own had major benefits like fixing several long-standing compatibility issues with products like Kaspersky, Avast, AVG and some other products, that rendered systems unusable as no process could be started on systems running both EAM and their product in real-time. The rollout itself was pretty smooth and we didn't see anything unusual in our telemetry or continuous daily testing either. However, it turned out that there was a rare race condition with certain malware obfuscators that caused some 32-bit processes to not be monitored correctly on Windows 10 64-bit systems. AV-C did report the issue to us as part of their normal report at the end of March and we fixed and released it as an update during the 2018.3 lifecycle very shortly after, but by then we already had racked up a couple of misses in the April test period as well. You may also be interested in the AV-C business test series factsheet they just published, available here: https://www.av-comparatives.org/wp-content/uploads/2018/05/avc_biz_2018_03_factsheet_en.pdf
  12. David Biggar

    CLOSED after update computer won't boot

    MalcolmSm1th: There aren't issues with third party firewalls in general; there's an issue specifically with Comodo Firewall. While I have a little information on what specifically is causing the hang, I don't have enough information to say anything yet. As far as I am aware, Comodo Firewall is the only third party firewall that has an issue running alongside Emsisoft Anti-Malware right now. Please email [email protected] about TheBetEngine though. I'd like to gather details about any conflict with TheBetEngine on your machine so we can get that cleared up. This is the first I've heard of it or any issue with it. For anyone else stumbling by, this thread is specific to the Comodo Firewall issue, which is serious enough to cause hangs on boot. Any other issues, incompatibilities, false detections etc. please contact support so we can look into them.
  13. Thank you for letting us know it worked for you, Gideon Sword!
  14. David Biggar

    CLOSED after update computer won't boot

    Libor, It wasn't funny to begin with, and still isn't. I haven't had any updates other than it's being worked on currently, I don't have any working workarounds (as I tried to do earlier), and I don't have information on when it will be done. When we have something ready to test, I'll mention it here, and of course when the fix it out in stable I will as well.
  15. A fix for this issue is in beta right now, and a stable release fixing the problem should follow it shortly.