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David Biggar

Emsisoft Employee
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    194
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David Biggar last won the day on September 30

David Biggar had the most liked content!

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About David Biggar

  • Birthday 07/11/1969

Profile Information

  • Gender
    Male
  • Location
    Idaho, USA
  • Interests
    Cleaning computers, gaming, rock hunting, helping people with computer issues, and teaching those who sincerely want to learn.

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15856 profile views
  1. Hello abhinav, Unfortunately, STOP(Djvu) was updated, and we no longer have any method to decrypt this ransomware unless the encryption occurred some time ago, before the 29th of August 2019. Please refer to this forum post for more information: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ To summarize, an online ID is impossible to decrypt with current technology. An offline ID is decryptable if any one victim with the same ID pays for the encryption key and reports it to us, so we can add it to our decrypter. For further questions please refer to bleepingcomputer.com forums: https://www.bleepingcomputer.com/forums/t/671473/stop-ransomware-stop-puma-djvu-promo-drume-help-support-topic/ And thanks again for contacting Emsisoft.
  2. Hello amitkarmakar and Asif N Siddiqui, That extension is used by STOP(Djvu). Unfortunately, STOP(Djvu) was updated, and we no longer have any method to decrypt this ransomware unless the encryption occurred some time ago, before the 29th of August 2019. Please refer to this forum post for more information: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ To summarize, an online ID is impossible to decrypt with current technology. An offline ID is decryptable if any one victim with the same ID pays for the encryption key and reports it to us, so we can add it to our decrypter. For further questions please refer to bleepingcomputer.com forums: https://www.bleepingcomputer.com/forums/t/671473/stop-ransomware-stop-puma-djvu-promo-drume-help-support-topic/ And thanks again for contacting Emsisoft.
  3. Hello mohamadtawalbeh, Please send one encrypted file about 1 MB in size, and one of the ransom notes left on the computer, for analysis. You can also email them to [email protected] and mention your forum thread URL.
  4. Thanks Lynx. Very correct reply! I'll keep an eye open for L_1_N_G_U_S' reply.
  5. That extension is used by STOP(Djvu). Unfortunately, STOP(Djvu) was updated, and we no longer have any method to decrypt this ransomware unless the encryption occurred some time ago, before the 29th of August 2019. Please refer to this forum post for more information: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ To summarize, an online ID is impossible to decrypt with current technology. An offline ID is decryptable if any one victim with the same ID pays for the encryption key and reports it to us, so we can add it to our decrypter. For further questions please refer to bleepingcomputer.com forums: https://www.bleepingcomputer.com/forums/t/671473/stop-ransomware-stop-puma-djvu-promo-drume-help-support-topic/ And thanks again for contacting Emsisoft.
  6. Hello abteen6, Please attach one encrypted file about 1 MB in size, and one of the ransom notes left on the computer, for analysis.
  7. Unfortunately, STOP(Djvu) was updated, and we no longer have any method to decrypt this ransomware unless the encryption occurred some time ago, before the 29th of August 2019. Please refer to this forum post for more information: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ To summarize, an online ID is impossible to decrypt with current technology. An offline ID is decryptable if any one victim with the same ID pays for the encryption key and reports it to us, so we can add it to our decrypter. For further questions please refer to bleepingcomputer.com forums: https://www.bleepingcomputer.com/forums/t/671473/stop-ransomware-stop-puma-djvu-promo-drume-help-support-topic/ And thanks again for contacting Emsisoft.
  8. Hello TeaJay, If that happens, please begin by restarting the computer. Sleep mode is traditionally a bit flaky, so I'm not entirely surprised by your report. In case there is something interfering that I can spot, please gather two logs using FRST, a tool used worldwide by malware removal experts for free malware removal and tech support, and attach them to a reply to this email. Instructions can be found here: https://help.emsisoft.com/en/1738/how-do-i-run-a-scan-with-frst/
  9. Guesses and theories do nobody any good. I've already replied to you, Kevin. As far as the rest of the questions, there are several, but much more outright conjecture than questions. I'm happy to try to answer those though if asked again without all of the guesswork muddying up the thread.
  10. 'Never' is a strong word. Something must be common between the computers you mention, because the number of those for whom it does work is vast in comparison. A conflict is not necessarily a bug, and isn't necessarily able to be fixed by us.
  11. Kokiem, You have it backward. Offline keys are potentially shared across many victims, so having one may help many people. Online keys are unique.
  12. Hello maki, That is almost always due to conflict. Most likely, with your SATA or SCSI device drivers. I'd suggest making sure they're up to date and trying again. However, it's very rare to actually need to use the rootkit scan option. It's there in case a rootkit is suspected. Many rootkits can be caught by behavior rather than by scan anyway.
  13. Unfortunately, STOP(Djvu) was updated, and we no longer have any method to decrypt this ransomware unless the encryption occurred some time ago, before the 29th of August 2019. Please refer to this forum post for more information: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ To summarize, an online ID is impossible to decrypt with current technology. An offline ID is decryptable if any one victim with the same ID pays for the encryption key and reports it to us, so we can add it to our decrypter. For further questions please refer to bleepingcomputer.com forums: https://www.bleepingcomputer.com/forums/t/671473/stop-ransomware-stop-puma-djvu-promo-drume-help-support-topic/ And thanks again for contacting Emsisoft.
  14. It's asking again because Emsisoft Anti-Malware on that machine isn't properly communicating with the workspace that your subscription is associated with.
  15. I apologize for the very late reply, but the July 2021 (2021.07) update of Emsisoft Anti-Malware included a patch for high CPU use. Are you still having this issue?
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