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David Biggar

Emsisoft Employee
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David Biggar last won the day on June 8

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About David Biggar

  • Rank
    Forum Regular
  • Birthday 07/11/1969

Profile Information

  • Gender
    Male
  • Location
    Idaho, USA
  • Interests
    Cleaning computers, gaming, rock hunting, helping people with computer issues, and teaching those who sincerely want to learn.

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  1. Log into your MyEmsisoft account, using your email address and password, using the forgot password link if needed: https://my.emsisoft.com/ Click the "Install protection" or "Add device" button in the upper-right side of the page to download a pre-keyed installer. Do not rename the file that is downloaded, because the long name is required for activation to work properly. Run the downloaded installer, and it should take care of installing and/or activating with your subscription for you. If you already have Emsisoft Anti-Malware installed, the installer will not appear to do anythi
  2. Please gather two logs using FRST, a tool used worldwide by malware removal experts for free malware removal and tech support, and attach them to a reply to this email. Instructions can be found here: https://help.emsisoft.com/en/1738/how-do-i-run-a-scan-with-frst/ Email the logs to [email protected] with either a link to this forum thread, or a description of the issue, and we'll try to help.
  3. If you have the problem of Emsisoft Anti-Malware asking you to re-authenticate, there are a few things that can work. Easiest first, with the most 'drastic' last. Wait. Sometimes it will sort itself out in a day or so. Restart the computer. If you're using Windows 10, restart by right-clicking the Windows start button and using restart from the shutdown sub-menu. That performs a full restart instead of the cached rapid restart that is Windows 10's default. Sign into MyEmsisoft, click 'add device', and download the tagged installer. Don't rename it, and run it when it's done
  4. If you have the problem of Emsisoft Anti-Malware asking you to re-authenticate, there are a few things that can work. Easiest first, with the most 'drastic' last. Wait. Sometimes it will sort itself out in a day or so. Restart the computer. If you're using Windows 10, restart by right-clicking the Windows start button and using restart from the shutdown sub-menu. That performs a full restart instead of the cached rapid restart that is Windows 10's default. Sign into MyEmsisoft, click 'add device', and download the tagged installer. Don't rename it, and run it when it's done
  5. Hello, That extension is used by STOP(Djvu). Unfortunately, STOP(Djvu) was updated, and we no longer have any method to decrypt this ransomware unless the encryption occurred some time ago, before the 29th of August 2019. Please refer to this forum post for more information: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ To summarize, an online ID is impossible to decrypt with current technology. An offline ID is decryptable if any one victim with the same ID pays for the encryption key and reports it to us, so we can add it to our decrypter.
  6. Hello, That extension is used by STOP(Djvu). Unfortunately, STOP(Djvu) was updated, and we no longer have any method to decrypt this ransomware unless the encryption occurred some time ago, before the 29th of August 2019. Please refer to this forum post for more information: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ To summarize, an online ID is impossible to decrypt with current technology. An offline ID is decryptable if any one victim with the same ID pays for the encryption key and reports it to us, so we can add it to our decrypter.
  7. Olá, estou a utilizar DeepL Traduzir, e a minha língua materna é o inglês. Esta extensão é utilizada pela STOP(Djvu). Infelizmente, o STOP(Djvu) foi actualizado, e já não temos qualquer método para decifrar este resgate, a menos que a encriptação tenha ocorrido há algum tempo atrás, antes de 29 de Agosto de 2019. Para mais informações, consulte este post do fórum: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ Em resumo, uma identificação online é impossível de decifrar com a tecnologia actual. Um ID offline é decifrável se qualquer vítima com o mesmo ID
  8. That extension is used by STOP(Djvu). Unfortunately, STOP(Djvu) was updated, and we no longer have any method to decrypt this ransomware unless the encryption occurred some time ago, before the 29th of August 2019. Please refer to this forum post for more information: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ To summarize, an online ID is impossible to decrypt with current technology. An offline ID is decryptable if any one victim with the same ID pays for the encryption key and reports it to us, so we can add it to our decrypter. Your ID is an offline ID
  9. As it says, new variants are not supported. .sglh is a new variant. Some extra information: That extension is used by STOP(Djvu). Unfortunately, STOP(Djvu) was updated, and we no longer have any method to decrypt this ransomware unless the encryption occurred some time ago, before the 29th of August 2019. Please refer to this forum post for more information: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ To summarize, an online ID is impossible to decrypt with current technology. An offline ID is decryptable if any one victim with the same ID pays for the
  10. It's never completely safe running exploits/cracks/etc. on a computer. That's one of the most common methods of distributing malware. While products like Emsisoft Anti-Malware are extremely good at catching such things, even zero-day infectors, nothing is perfect, so I wouldn't take the chance.
  11. Huh, good to know. Didn't see anything about that in the patch notes, but won't look a gift horse in the mouth. :)
  12. Hello Stinger3629, That extension is used by STOP(Djvu). Unfortunately, STOP(Djvu) was updated, and we no longer have any method to decrypt this ransomware unless the encryption occurred some time ago, before the 29th of August 2019. Please refer to this forum post for more information: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ To summarize, an online ID is impossible to decrypt with current technology. An offline ID is decryptable if any one victim with the same ID pays for the encryption key and reports it to us, so we can add it to our decrypter.
  13. You have two real choices: Wait until someone with the same offline ID pays the criminals for the encryption key and reports it to us so we can add it to our decrypter. Pay the criminals for the encryption key, and hopefully report it to us so we can add it. A third but unlikely choice is to attempt using deleted file recovery software such as Recuva (Thanks Amigo-A & Stapp!) from Piriform to see if you can get enough of your data back.
  14. Hello AndRAM, There are a few things that could cause that. Ad or script blocker browser extensions commonly block JavaScript used for the buttons on the pages. Most likely one of those is the issue.
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