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David Biggar

Emsisoft Employee
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David Biggar last won the day on August 14 2020

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About David Biggar

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    Forum Regular
  • Birthday 07/11/1969

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  • Location
    Idaho, USA
  • Interests
    Cleaning computers, gaming, rock hunting, helping people with computer issues, and teaching those who sincerely want to learn.

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  1. Norman, The devices are listed under 'subscription', not in My Accounts. Please email [email protected] from the Google account you use to sign into central, and I'll help you find out what's going on. I think I already do, but we'll need to share some information from your account that shouldn't be posted in public.
  2. If you've already removed the old device, you should only need to follow the 6 numbered steps. Let me know how it goes, or you can also email us at [email protected] Be sure to paste this thread's web address (URL) into the email if you do that.
  3. Hello Norman, Try these instructions: Visit the online portal for Emsisoft Mobile Security and log in with the Google email address you are using for our security app: https://central.emsisoft.com/ Choose "My devices" from the menu on the left and look for the entry describing your older device, then click the three little dots in the upper right corner of the entry for the old device and choose "Remove" to remove it from your account. On your newer mobile device you should only need to install Emsisoft Mobile Security from the Google Play Store and make sure to log in with
  4. Hello Packerman, You can set up notifications in Emsisoft Cloud Console at the bottom of the settings section for your workspace, with several options. If you haven't already seen it, we do have an Emsisoft Cloud Console user guide.
  5. Yes, you can delete the workspace from the bottom of the settings section of the workspace. It should automatically put the license back in your personal licenses section. The license key is also shown in the settings section. Auto-renewal is standard policy that activates at time of every purchase, but that can be turned off using the horizontal three lines icon to the right of the license, or by request to [email protected]
  6. Yes, I meant Emsisoft Browser Security. For Emsisoft Mobile Security app support, I'm afraid I don't have information on when or if browsers other than the leading market ones will be supported.
  7. Hello Quirky, Try using the Chrome version. It typically works on Chromium-based browsers. Your mileage may vary.
  8. Hello maniac2003, Yes, they can be removed. Any license associated with an Emsisoft Cloud Console workspace will be seen in the workspace settings, not in your personal licenses list. Please email [email protected] with your request to remove the expired licenses, and we'll take care of it for you.
  9. Unfortunately no, there is no way to do this. We will keep it in mind for future development, of course!
  10. Thank you for your feedback, Raynor. We do pay attention to suggestions, and we may consider yours for future development. Have a great day!
  11. For anyone finding this thread while searching for resolution to their own issue, what worked (and the first thing tried) is to uninstall Emsisoft Anti-Malware, restart the computer, then install fresh.
  12. Hello Robert, I can see that you have an open support ticket in progress, and we'll do our best to take care of you there. Jeremy, it likely is an Emsisoft Anti-Malware message that can happen for a few potential reasons, but more commonly because our service has been disabled such as by a remote technician for testing who forgets to re-enable it. Not the only potential reason of course, just a common one.
  13. Hello brihy1, Rather than an app provided by us, what we mean by using "apps for Android and iOS" is web browser apps. We don't have an app specifically for mobiles for accessing the MyEmsisoft website or to use Emsisoft Cloud Console, but do have mobile optimizations present that should make visiting the site using a mobile relatively comfortable. Emsisoft Mobile Security cannot be added to Emsisoft Cloud Console, as it is controlled via completely separate servers accessed by logging into central.emsisoft.com using that device's assigned Google account. We may consider it for futur
  14. I'm sorry I let the response slip through the cracks! We do not install a certificate for web protection. We make use of the accessibility permission setting in Android, which is why Emsisoft Mobile Security asks for permissions during initial install, to check website addresses as you access them. The application is entirely cloud based, with no antimalware signatures or lists of URLs stored locally. The URLs are sent to be checked, but are not stored unless deemed malicious. URLs found as malicious are stored only for the purpose of displaying them in your central.emsisoft.
  15. Hello KaiFrost, While I can say we don't collect or store surfing habit information at Emsisoft, I'd like to get better answers to your questions. I'll reply again soon, when I have them.
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