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About Jerhyn

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  1. I bought a 2 year Eis bundle, it loaded Eam and then Oa, I activated with two keys. The error looks like this ICMP-> Destination unreachable(Network unreachable error) Blocked by ICMP rule I temporarily disabled Oa and Eam leaving the win firewall in charge but still couldn't download pdf's or cryptoprevent update. I am puzzled by how this rule showed up, The only new activity I have been messing with was uninstalling microsoft office 2010 and its annoying key xb'BVM)8A$4!!!!MKKSkClick2RunMSM64>OO5hSGuIH?xoVn&wQ(Ex That key has been st
  2. I was exploring the firewall and permissions recently. I had set permissions for some unknown programs from allowed to ask. now I can not download any pdf or program installers, when I looked into history log I saw events that were blocked by icmp rule. I tried shutting down both Eis and Eam and downloading but the download still failed. Is there a way to reset Eis back to the installed condition? I tried reset in a place or two but it didnt help. Sould I uninstall/ clean install? Is there an online manual for Eis, Oa. That might help for user questions like this?
  3. Thank you Christian. The clean utility worked, followed by clean install. Both Armour and Eam license are entered correctly. I can now enjoy what I am certain is the best Anti-malware I can get. Cheers, Jerry S.
  4. Hi Christian. I see where I got the licence wrong. But it will not let me update the correct key, I have been trying to do a clean reinstall. but I can not get emsisoft to uninstall. I can not get past the user permissions. When I try to reinstall is says to uninstall old version first or contact support. is there an emsisoft uninstaller I can download ? Can I change the user permissions to uninstall. I am the only user and have admin rights as far as i know. Jerry
  5. Hi, I tried Eam and liked it, and bought Your product key: " not listing that here " I uninstalled Eam and downloaded Emsisoftinternetsecuritysetup.exe 213,700kb. Ran the setup but afterward I get two errors 1 cannot connect to update server, check internet connection and proxy settings. 2 It does not acknowlage my key, I have a customer refrence number I like the software so far but it does not seem to be fully installed yet. Jer
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