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schrauber

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Everything posted by schrauber

  1. Hi, Kevin is not available at the moment, so I will jump in and answer you. Thank you for your feedback
  2. Hi, Kevin is not available at the moment, so I will jump in and answer you. How is the system running now? Any problems left?
  3. Hi, Kevin is not available at the moment, so I will jump in and answer you. Please run a fresh scan with FRST and place a check next to Addition, so it will produce 2 logfiles. Please attach both in your next reply.
  4. Hello, Rydhme Welcome to the Emsisoft Support Forum. My name is Thomas (Tom is fine), and I will be helping you fixing your problems. Please take note of some guidelines for this fix: Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix. If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken. Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post. Please set your system to show all files. Click Start, open My Computer, select the Tools menu and click Folder Options. Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders. Uncheck: Hide file extensions for known file types Uncheck the Hide protected operating system files (recommended) option. Click Yes to confirm. Please download AdwCleaner by Xplode onto your desktop.Double click on AdwCleaner.exe to run the tool. Click on Search, then Clean. A logfile will automatically open after the scan has finished. Please post the contents of that logfile with your next reply. You can find the logfile at C:\AdwCleaner[s1].txt as well.
  5. Hi, Kevin is not available at the moment, so I will jump in and answer you. Please run a fresh scan with FRST and attach the logfile for my review.
  6. Hello, Carlos Welcome to the Emsisoft Support Forum. My name is Thomas (Tom is fine), and I will be helping you fixing your problems. Please take note of some guidelines for this fix: Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix. If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken. Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post. Please set your system to show all files. Click Start, open My Computer, select the Tools menu and click Folder Options. Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders. Uncheck: Hide file extensions for known file types Uncheck the Hide protected operating system files (recommended) option. Click Yes to confirm. Please download AdwCleaner by Xplode onto your desktop.Double click on AdwCleaner.exe to run the tool. Click on Search, then Clean. A logfile will automatically open after the scan has finished. Please post the contents of that logfile with your next reply. You can find the logfile at C:\AdwCleaner[s1].txt as well.
  7. Hi, Kevin is not available at the moment, so I will jump in and answer you. Logfiles looking good. Did you delete the apps the in the Facebook account? Also, please post the error code you receive from windows update.
  8. Hi wjmsi20, Kevin is not available today so I will jump in and help you. How is the system running right now?
  9. Hi whatsurname, Kevin is not available today so I will jump in and help you. Please remove the 2 entries found with EEK by clicking on quarantine. How is the system running now?
  10. Hi saltheart, Kevin is not available today so I will jump in and help you. Please run a fresh scan with FRST and attach the logfile. How is the system running now?
  11. Hi Hani, Kevin is not available today so I will jump in and help you. The current logfiles looking good. How is your system running now?
  12. Which version of Emsisoft AntiMalware do you use? From what I can see in the Addition.txt, it is version 6, which is very outdated.
  13. Please perform a fresh scan with FRST and attach the logfile so I can have a look at it.
  14. Sorry for the missunderstanding. The question was how the system is running. Are there still any issues or problems with the system?
  15. You get the error message "explorer.exe has stopped working" or the desktop is freezing? Or do you mean Internet Explorer? Logs looking good. I see you are running IOBIT Sotware. I would strongly recommend to uninstall it.
  16. Hi, Kevin is not available at the moment, so I will jump in . Logs looking good. And you say the problem is solved, so now we can cleanup our work. Please download DelFix by Xplode to your Desktop. Double-click delfix.exe on your Desktop to launch the program. Make sure the following options have a check mark next to them: Remove disinfection tools Create registry backup Purge system restore Click Run. A text file named delfix.txt should appear. Copy and paste this log into your final reply.
  17. Perfect. Feel free to delete FRST and the logfiles, along with the folder C:\FRST, and empty the recycle bin.
  18. Hi, please run a new Scan with Emsisoft Antimalware and FRST and attach both logfiles. How is the system running right now?
  19. Hi there, Kevin is not available today, so I will jump in and help you. Please open FRST, place a check next to Addition and click on Scan. Please attach the fresh FRST.txt and Addition.txt. How is the system running right now? Any issues left?
  20. Hi there, could you please zip one of these files (and maybe a clean file if available) and attach it here?
  21. Hi there, Kevin is not available today, so I will jump in and help you. I am currently reviewing the topic. In the meantime, please let me know how the system is running.
  22. Hi there, Kevin is not available today, so I will jump in and help out . I will review the topic now. In the meantime, please let me know what kind of issues you still have with the system.
  23. Hi, nothing to concern about it, FRST took care of the folder already a few lines earlier . Are there any problems left with the system?
  24. Hi, just hit the red x button in the right corner of the window ( the normal button to close a window). If it is not there. click ok and hit the x at the next window.
  25. Normally you shuld be able to rightclick the tray icon of your av program to disable it, when Combofix is showing this message.
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