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schrauber

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Everything posted by schrauber

  1. No need to remove them again after the reinstallation. Is firefox working better now after reinstalling it?
  2. Delete ComboFix and Clean Up Click Start > Run > type combofix /Uninstall > OK (Note the space between combofix and /Uninstall) Please advise if this step is missed for any reason as it performs some important actions. Please run OTL one more time and hit Cleanup. This will remove OTL and all helper tools. Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it Clean Hiding Hidden Files Please set your system to hide all hidden files. Click Start, open My Computer, select the Tools menu and click Folder Options. Select the View Tab. Under the Hidden files and folders heading, uncheck Show hidden files and folders. Check: Hide file extensions for known file types Check the Hide protected operating system files (recommended) option. Click Yes to confirm. Purging System Restore Points Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state. The easiest and safest way to do this is: Go to Start > Programs > Accessories > System Tools and click "System Restore". Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore. Then go to Start > Run and type: Cleanmgr Click "OK". Click the "More Options" Tab. Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one. One of the most common questions found when cleaning Spyware or other Malware is "how did my machine get infected?". There are a variety of reasons, but the most common ones are that you are going to sites that you are not practicing Safe Internet, you are not running the proper security software, and that your computer's security settings are set too low. Below I have outlined a series of categories that outline how you can increase the security of your computer so that you will not be infected again in the future. Practice Safe Internet One of the main reasons people get infected in the first place is that they are not practicing Safe Internet. You practice Safe Internet when you educate yourself on how to properly use the Internet through the use of security tools and good practice. Knowing how you can get infected and what types of files and sites to avoid will be the most crucial step in keeping your computer malware free. The reality is that the majority of people who are infected with malware are ones who click on things they shouldn't be clicking on. Whether these things are files or sites it doesn't really matter. If something is out to get you, and you click on it, it most likely will. Below are a list of simple precautions to take to keep your computer clean and running securely: [*] If you receive an attachment from someone you do not know, DO NOT OPEN IT! Simple as that. Opening attachments from people you do not know is a very common method for viruses or worms to infect your computer. [*] If you receive an attachment and it ends with a .exe, .com, .bat, or .pif do not open the attachment unless you know for a fact that it is clean. For the casual computer user, you will almost never receive a valid attachment of this type. [*] If you receive an attachment from someone you know, and it looks suspicious, then it probably is. The email could be from someone you know infected with a malware that is trying to infect everyone in their address book. [*] If you are browsing the Internet and a popup appears saying that you are infected, ignore it!. These are, as far as I am concerned, scams that are being used to scare you into purchasing a piece of software. There are also programs that disguise themselves as Anti-Spyware or security products but are instead scams. For a list of these types of programs we recommend you visit this link: http://www.windowsupdate.com''>http://www.windowsupdate.com'>http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  3. No, it just could be. And after 4 reinfections we have to clear everything. After doing the above, you cannot get reinfected unless you will get infected
  4. Please download both Firefox and the other tool from the mozilla site and install them again without uninstalling it before. The installer will remove/repair the old installations.
  5. Please do me a favour. Make a copy of this file onto the desktop. Zip it and attach it here. Seems like a false positive.
  6. You can save personal files like picturs, documents and videos/music. Nothing more. No need to backup setup files, you can easily download them again.
  7. You are reinfecting and reinfecting the system everytime. You will be reinfected again in a few minutes when you do not clean everything to get the chance to start fresh. And using windows xp sp2 is another reason to get reinfected in seconds.
  8. Ok, I re-read all your topics. Seems like you reinfecting your system everytime. Now best would be to: Plugin every external drive, flash drive, usb and reformat everything reformat your system without keeping any data saved So everything will be formatted and clean, now reinstall windows XP SP3, update ist and install an av program. And think about the way you surf through the internet.
  9. This one is also known as ZeroAccess Rootkit. This version is patching a system file. You should change all passowrds now. Delete ComboFix and Clean Up Click Start > Run > type combofix /Uninstall > OK (Note the space between combofix and /Uninstall) Please advise if this step is missed for any reason as it performs some important actions. Please run OTL one more time and hit Cleanup. This will remove OTL and all helper tools. Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it Clean Hiding Hidden Files Please set your system to hide all hidden files. Click Start, open My Computer, select the Tools menu and click Folder Options. Select the View Tab. Under the Hidden files and folders heading, uncheck Show hidden files and folders. Check: Hide file extensions for known file types Check the Hide protected operating system files (recommended) option. Click Yes to confirm. Purging System Restore Points Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state. The easiest and safest way to do this is: Go to Start > Programs > Accessories > System Tools and click "System Restore". Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore. Then go to Start > Run and type: Cleanmgr Click "OK". Click the "More Options" Tab. Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one. One of the most common questions found when cleaning Spyware or other Malware is "how did my machine get infected?". There are a variety of reasons, but the most common ones are that you are going to sites that you are not practicing Safe Internet, you are not running the proper security software, and that your computer's security settings are set too low. Below I have outlined a series of categories that outline how you can increase the security of your computer so that you will not be infected again in the future. Practice Safe Internet One of the main reasons people get infected in the first place is that they are not practicing Safe Internet. You practice Safe Internet when you educate yourself on how to properly use the Internet through the use of security tools and good practice. Knowing how you can get infected and what types of files and sites to avoid will be the most crucial step in keeping your computer malware free. The reality is that the majority of people who are infected with malware are ones who click on things they shouldn't be clicking on. Whether these things are files or sites it doesn't really matter. If something is out to get you, and you click on it, it most likely will. Below are a list of simple precautions to take to keep your computer clean and running securely: [*] If you receive an attachment from someone you do not know, DO NOT OPEN IT! Simple as that. Opening attachments from people you do not know is a very common method for viruses or worms to infect your computer. [*] If you receive an attachment and it ends with a .exe, .com, .bat, or .pif do not open the attachment unless you know for a fact that it is clean. For the casual computer user, you will almost never receive a valid attachment of this type. [*] If you receive an attachment from someone you know, and it looks suspicious, then it probably is. The email could be from someone you know infected with a malware that is trying to infect everyone in their address book. [*] If you are browsing the Internet and a popup appears saying that you are infected, ignore it!. These are, as far as I am concerned, scams that are being used to scare you into purchasing a piece of software. There are also programs that disguise themselves as Anti-Spyware or security products but are instead scams. For a list of these types of programs we recommend you visit this link: http://www.windowsupdate.com''>http://www.windowsupdate.com'>http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  10. Please delete TDSSKiller and download a fresh Version, run a scan and attach the logfile please. Also please go to virustotal.com and scan this file: C:\Windows\SysNative\services.exe Please post the link to the result.
  11. Hi G-hot, What kind of problems do you have with your system exactly? Beside the fact that it seems you ignoring windows updates. Still using sp2 is normally a reason to start with a complete reformat.
  12. Looks good. Before we cleanup our work, are there any problems left?
  13. Perfect Please attach a fresh OTL logfile and tell me if there are any problems left.
  14. 1. Close any open browsers. 2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. 3. Open notepad and copy/paste the text in the quotebox below into it: Save this as CFScript.txt, in the same location as ComboFix.exe Refering to the picture above, drag CFScript into ComboFix.exe When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.
  15. Hi, How is the system running now? Please download AdwCleaner by Xplode onto your desktop. Double click on AdwCleaner.exe to run the tool. Click on Search. A logfile will automatically open after the scan has finished. Please post the contents of that logfile with your next reply. You can find the logfile at C:\AdwCleaner[R1].txt as well. Close all open programs and internet browsers. Double click on adwcleaner.exe to run the tool. Click on Delete. Confirm each time with Ok. You will be prompted to restart your computer. A text file will open after the restart. Please post the contents of that logfile with your next reply. You can find the logfile at C:\AdwCleaner[s1].txt as well. I'd like us to scan your machine with ESET OnlineScanHold down Control and click on the following link to open ESET OnlineScan in a new window. ESET OnlineScan Click the button. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)Click on to download the ESET Smart Installer. Save it to your desktop. Double click on the icon on your desktop. Check Click the button. Accept any security warnings from your browser. Check Push the Start button. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. When the scan completes, push Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply. Push the button. Push A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt Please download OTL from one of the following mirrors:This is THE Mirror Save it to your desktop. Double click on the icon on your desktop. Push the Quick Scan button. Two reports will open, copy and paste them in a reply here: OTL.txt <-- Will be opened Extra.txt <-- Will be minimized Please attach all these logfiles.
  16. Please reboot again, then this error should be gone. Please delete your copy of Combofix and download a fresh one. Uninstall AVG completely (it will interferer with Combofix and our work) and run Combofix again.
  17. Still some leftovers. Please delete your copy of Combofix and download a fresh one. Let it run and attach the logfile please.
  18. My fault, sorry. Thought we already used this tool. Please download OTL from one of the following mirrors:This is THE Mirror Save it to your desktop. Double click on the icon on your desktop. Push the Quick Scan button. Two reports will open, copy and paste them in a reply here: OTL.txt <-- Will be opened Extra.txt <-- Will be minimized
  19. Next, download ComboFix Save to the Desktop Now, close all open windows Double-click combofix.exe to run the program Follow the prompts. If the option is offered, it is in your best interest to allow the download and install of the Recovery Console when prompted. When told that the RC is installed correctly, press YES to continue scanning for malware. ComboFix will run. Please don't click on the window while the program is running, it may cause your system to stall. CF may reboot the computer and resume running when it restarts. When finished, a log, ComboFix.txt, is produced. Please provide the contents of the ComboFix report in your reply.
  20. Ok, please uninstall firefox completely, keep no data saved, and reinstall it. Test firefox again and let me know, also please attach a fresh OTL logfile.
  21. Hello, teraseyh Welcome to the Emsisoft Support Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems. Please take note of some guidelines for this fix: Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix. If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken. Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post. Please set your system to show all files. Click Start, open My Computer, select the Tools menu and click Folder Options. Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders. Uncheck: Hide file extensions for known file types Uncheck the Hide protected operating system files (recommended) option. Click Yes to confirm. Please read and follow these instructions carefully. We do not want it to fix anything yet (if found), we need to see a report first. Download http://support.kaspersky.com/downloads/utils/tdsskiller.exe'>TDSSKiller.exe and save it to your desktop Execute TDSSKiller.exe by doubleclicking on it. Press Start Scan If Malicious objects are found, do NOT select Cure. Change the action to Skip, and save the log. Once complete, a log will be produced at the root drive which is typically C:\ ,for example, C:\TDSSKiller.<version_date_time>log.txt Please post the contents of that log in your next reply.
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