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About NewCustomer

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  1. Hi Fabian, thank you for your reply. If it's any help at all to you, the laptop I use for testing is giving me the Eureka error and not shutting down correctly. This is an HP test laptop which had a brand new clean install of Windows 8.1 Pro just before installing EIS. I very much doubt it's a software conflict with any other software other than Microsoft as EIS was the only 3rd party software installed on this system. The laptop was fully updated from the Windows Updates before installing EIS. I recently tested EIS on this system with over 700 samples and found it to be a fantastic product for catching malware, and given that you have already got a patch ready for beta, I'll hold on and test that. If there is anything I can do to help by testing it in private beta, please let me know.
  2. This is getting absolutely ridiculous now. You're selling software that is supposed to be protecting users from malware, yet your program has had an update that makes it fail? The only response your customers get here is basically that we know about it but we've no idea when we'll be able to sort it? I'm currently using a trial (thankfully!) with 17 days left, I'm also getting the Eureka crash which is annoying to say the least! I was ready to purchase EIS from you right up until the problems started. I most certainly won't be now, what with Emsisoft not really seeming too bothered about what's happening and there definitely not being in any kind of rush to fix the problems. Somewhere above this post, a customer of yours asked if there was any action they needed to take, in which you replied, "No, there's nothing you can do about it at the moment", then after another question about whether they were still protected, you replied, "As long as you restart the Guard Process after it crashed". As I'm sure you can see, your replies totally contradict themselves to the point of being nonsense! I'm amazed that this is happening to be completely honest, it isn't a small problem where it slowed down the PC's, or gave a false positive of a genuine piece of coding.. This is a complete failure of your program, which in turn can also damage HDD's with people being forced to do a hard reset! I was trialling your software, I'm not a customer of yours, I'm speaking for the people who've paid for your software and who shouldn't be having to go through these problems for all this time without even an acknowledgement of when this is going to be sorted!