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Posts posted by chillstream

  1. I couldn't activate EIS with your test licence either. It really seems EIS is unable to access the tethered internet connection at all.

    I tried it both with EIS firewall disabled and Windows firewall enabled and other way around with EIS firewall enabled and Windows Firewall disabled. Even with both firewalls turned off, but no success.

    Once again, all other applications on my system can access the internet without an issue.

    "Mapping license with your computer failed. Please check your internet connection settings or contact support."



    So in the end, I tried activating a trial licence and got 3 days, but that seems to be a built-in function not requiring an internet connection, so the updates still don't work and I receive an unexpected internal processing error, same as before. That's why, IMO, the issue has nothing to do with a licence check.


    I'm going to try another uninstall, followed by emsiclean.exe in Safe Mode and reinstall, but if that doesn't work, I'll just have to install some other security suite.

    This has taken far too much of my time and effort, especially considering that EAM/EIS v11 and before had no such issues using a tethered USB internet connection.


    EDIT: ...and nothing. Except the same unexpected error message. I've also reset my Windows Firewall to its defaults, just to be 100% positive it's not interfering with EIS internet access, in any way shape or form. Sigh, looks like no Emsisoft products for me any longer.


    EDIT 2: Curiosity got the better of me and just to make sure my memory didn't go to hell in the last couple of weeks, I downloaded Emsisoft Emergency Toolkit v11.9.0.6508. And guess what?


    EEK updates without problems


    Seems to me Emsisoft broke something in v12.

  2. The installation and first start-up issue has indeed been fixed for me, but the first update problem still remains ("An unexpected internal processing error occurred.")

    Is EIS unable to recognize a mobile phone tethered internet connection (3G tethered on a Sony Xperia M2 - Android v5.1.1)? Because EIS/EAM v12 seem to be the only apps that have trouble fetching updates from the tethered internet connection.

    I want to stress that I don't have any other applications that might be causing this lack of connectivity, as all other installed programs work just fine (browsers, windows update, steam, etc.). Windows Firewall is correctly disabled after EIS installation and EIS is the only thing controlling the internet access.

    I'm in the process of switching ISPs and due to some issues, I can't have land based internet for a couple of weeks, hence the 3G tether.

    EDIT: And I forgot to mention, that EAM v11 updated just fine over this connection before.

  3. Clean install on Win 7 x64 Pro with all the critical and important Windows updates installed, including the recommended hotfixes for EIS v11.

    I also used emsiclean.exe prior to EIS v12 installation to get rid of earlier EAM stuff, although it left some orphaned folders at C:\ProgramData and C:\Program Files that I removed manually).

    EIS wizard didn't start up after installation for 10 or more minutes so I restarted and tried to manually run the application. No go. Displays a message:

    "Emsisoft Protection is waiting for a component (service) to start..."

    a2start.exe and a2guard.exe are visible in the Windows Task Manager but the main application UI never comes up.

    After some time, another dialog window is shown where it says:

    "A major problem has prevented the application from starting. Emsisoft Security can't connect to the service application. Please restart you computer and try again or contact support if the problem persists."

    Looking around the forums, I see this has affected several other people, so I suggest there might be a bigger underlying issue.


    EDIT: Now even Emsisoft Anti-Malware doesn't work properly. After uninstalling EIS, I did a fresh install and now EAM refuses to do the first update post-install.

    "An unexpected internal processing error occurred. Please contact the support team."


    I'm currently connecting to the internet via a cell phone tether and while the speed isn't great, all other applications on this PC (Steam, Chrome, Firefox) seem to be able to use the internet connection just fine, but EIS/EAM refuses to do so.


  4. Confirmed at my end.

    Emsisoft Protection Service
    Stopped working
    ‎17.‎7.‎2016. 13:50
    No solution available
    Faulting Application Path:	C:\Program Files\Emsisoft Anti-Malware\a2service.exe
    Problem signature
    Problem Event Name:	APPCRASH
    Application Name:	a2service.exe
    Application Version:
    Application Timestamp:	5772c632
    Fault Module Name:	StackHash_e951
    Fault Module Version:	6.1.7601.23455
    Fault Module Timestamp:	573a54b7
    Exception Code:	c0000374
    Exception Offset:	00000000000bf262
    OS Version:	6.1.7601.
    Locale ID:	1050
    Additional Information 1:	e951
    Additional Information 2:	e951a76a4c11b99caffbb03f3a1e3d40
    Additional Information 3:	158d
    Additional Information 4:	158deb71759178f3e01090a46f6c6b30
    Files that help describe the problem
  5. How come files like amdacpusrsvc.exe (MD5: CDD8FE677BF23115D66FB1A141628509) or Fuel.service.exe (MD5: B12D8F8A42080B955D027EE56F5BD1C3) which come as a standard part of an AMD graphics driver installation have an unknown reputation in Emsisoft's Anti-Malware Network? And these are files from the last official 15.7.1. Catalyst driver release, so they've been out at least 6 months now and aren't exactly too fresh to make a proper behavior analysis.


    AMD holds between 1/4 and 1/5th of the graphics card market. Are there really not enough Emsisoft users with AMD hardware to form a valid reputation for these files?



  6. agreed. my Windows 10 (10586.11) system also lost video, and then windows came back but i couldn't click on anything.

    managed to shut it down via command prompt, but then as it rebooted, it completely hanged during the windows loading process

    had to do a hard reset, and it managed to get into windows only now

    emsisoft, this is not cool

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