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jamjar last won the day on March 27 2019

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  1. Hi Thanks for your reply but one of your colleagues was able to resolve the issue. Regards
  2. Hi My PC has been running fine with EAM but I decided to uninstall it and use Microsoft Defender AV for a few days, just to see if it'd pick up anything. Its Controlled Folder Access blocked a process called ‘fwchksd.exe’ from accessing my protected memory. It reported it as ‘Low’. I've checked on line and it may be something to do with Lenovo, which is the make of my PC. I now want to reinstall Emsisoft. What should I do about the above process?
  3. Hi I’ve just set up a workspace for my PC, first setting it as Local and then changing it to Local & Remote. However, the device status still shows as Not managed. What do I need to do to change it to Managed?
  4. Hi Listed under Quick access in Windows 10 is a folder named Reports. This lists Emsisoft scan logs going further back than what’s displayed in the program's Logs. Is it normal to see them there?
  5. Hi CraigNZ After my first post I clicked the bell icon on and then off. I thought I’d read on the forum that this might solve the problem but it didn’t. I looked at the Logs, it showed four entries: “Protection state has been changed to Silent mode” “Scheduled update skipped by Silent mode” “Protection state has been changed to Normal” “Scheduled update skipped by Silent mode” When I got your reply, I watched, as you suggested, a YouTube video in full screen for a couple of minutes, then went out of full screen. I checked the Logs, it showed “Auto-Silent mode disabled” and after a few seconds EAM downloaded and installed updates! Many thanks for solving my problem.
  6. Hi Just noticed that EAM hasn’t been updating every hour today and last update is 1 day ago. Looking at the Log I see that the last entry for the 7 July was “Auto-Silent mode enabled”. Sometime afterwards I turned off my PC. Today the first Log entry is “Scheduled update… skipped by Silent Mode”. So, Auto-Silent mode never got disabled. Silent mode (bell icon) currently shows OFF. Anyone else experiencing this?
  7. I uninstalled/reinstalled the program and it's now working OK. If the issue recurs I'll try as suggested, thank you.
  8. Hi No, I hadn't left it in full screen mode. I've just restarted my PC and it's skipped the update for the same reason above. The last update is now 9 hours ago..
  9. Hi Just discovered that EAM isn’t updating every hour and when I look in the Logs there are entries that read: 'Scheduled update “Update every 1 hour 0 min Enabled” skipped by Silent Mode'. The bell icon shows that silent mode is off. I wasn't using the PC (Windows 10) on at least one occasion when an update was skipped. This has happened before and the problem went away when I reinstalled EAM. Anyone else experiencing this?
  10. Hi I’ve noticed on my new Windows 10 PC that “Shutdown received” and “Protection started” don’t always appear in the Logs when those actions are carried out. Of minor importance but just reporting it.
  11. Hi GT500 I got the update via the stable feed and so far so good. Regards
  12. Hi The Overview screen indicates that my last update was 2 hours ago. But according to the Log my last update was over 3 hours ago and the Log no longer records those instances when there are no files available to download and install. Anyone else seeing this?
  13. I’ve just noticed that clicking on the ‘View details’ button in Logs no longer opens a report detailing information on a finished scan. It opens a report detailing information on ‘Scan started’ but not on ‘Scan finished’. Anyone else experiencing this?
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