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Everything posted by Sintharius

  1. The beta patch you mentioned fixing it was actually the one that caused it, as I have stated in the original post. Heroes of the Storm was running fine until the patch dropped, then I had to add it to exclusions to fix the issue.
  2. Adding the game folder to monitor exclusion fixed it. Don't know what changed in the beta update to mess the game up so badly...
  3. Windows 10, version 2018.9.1.8968. Shortly after the slide that notified me EAM has been updated popped up, my Heroes of the Storm session started behaving strangely - mouse delays, inability to control cursor properly ingame. Things work fine outside of the game itself, and quitting EAM fixed the problem. Right now I have restarted EAM with all protections disabled.
  4. Emsisoft Internet Security 2017.4.0.7424, running on Windows 10 Home x64. Action Center does not register EIS' firewall as being active and keeps asking to turn on Windows Firewall.
  5. I uninstalled v11 of Emsisoft Internet Security in Safe Mode via Apps & Features, then run EmsiClean followed by a second reboot prior to installing v12. However EIS v12 was unable to launch, and it gave me an error message stating that it was unable to connect with the protection service. So I had to uninstall v12. If there is some kind of log I can get for this I would gladly do it, but for now I do not know if there is anything I can provide.
  6. Emsisoft Emergency Kit is basically a portable scanner with Emsisoft's scan and clean technologies. If you are already using EIS you won't need EEK.
  7. Not sure if an antivirus vendor forum is the best place to ask this, but I would not use driver updaters. Never Download a Driver-Updating Utility; They’re Worse Than Useless - How-To Geek Best place to get drivers is to go straight to the manufacturer's website.
  8. Clicking on Manage Whitelist will bring up your whitelist - the list of things that EAM will ignore when it scans. To remove an entry, just click on the cross under Remove on the rightmost column.
  9. My guess is that it removed his Windows crack software (AVs do not touch the actual key if you have a legit copy). I do not see a problem with that.
  10. It's because some people use EEK to scan both 64-bit and 32-bit computers, and EEK updates both in case one is needed. See here. There is no way to avoid downloading one version AFAIK.
  11. The installer contains both 32-bit and 64-bit version, and the starter will pick the correct version depending on your OS (see here).
  12. I'm not sure what Zemana has to do with this since the OP does not use Zemana.
  13. How to add exclusions in Malwarebytes Anti-Malware You will need to add the folder C:\Program Files\Emsisoft Anti-Malware to MBAM's exclusions. How to add exclusions in Emsisoft products You will need to add these files depending on your system: 1) For 64-bit Windows: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe C:\Windows\System32\drivers\mbam.sys 2) For 32-bit Windows: C:\Program Files\Malwarebytes Anti-Malware\mbam.exe C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe C:\Windows\System32\drivers\mbam.sys
  14. EAM is compatible with MBAM. You might want to add exclusions for each into the other to avoid possible conflicts.
  15. To use all functions of HitmanPro.Alert you need to pay for it (CryptoGuard, risk reduction which includes exploit prevention etc.).
  16. Hi there, HijackFree has long been discontinued and is no longer in use. If you need help with removing infections I suggest that you post in Help, my PC is infected! - remember to follow the preparation instructions before posting.
  17. Right now Emsisoft does not yet offer exploit mitigation AFAIK, so it is safe to use HitmanPro.Alert, MBAE or EMET with Emsisoft. Using multiple anti-exploit applications at once can cause issues, although they might be not obvious like using two AVs at once.
  18. The executable that runs real-time protection should be a2guard.exe. May I ask why are you not using File Guard?
  19. You can right click on the entry of the file in Application Rules, select Edit rule. Under Behavior Blocker select All allowed, that should change the status of the application to All allowed in the Behavior Blocker. By the way, I cannot find any article related to ransomware written by anyone named Thomas here.
  20. Hi there, Are you using Avanquest's System Suite? Exclusions should be done in Application Rules. About external drives, the safest way is to always disconnect them after backups. In any case if EAM failed to stop malware (which is unlikely) then your backup would be safe.
  21. I'm not staff, but it is best that you run Emsisoft with all protections on. It should not slow down normal operations too much. The Behavior Blocker essentially monitors all applications for suspicious behaviors and blocks them if it sees one. You can only configure which applications the BB keep watch of - which is best to leave at default in conjunction with the Anti-Malware Network. EAM does not have a firewall so it will not conflict with other firewalls, but EIS has one and thus will conflict with other firewalls. Hope this helps
  22. I run EIS on Windows 7 x64, and it is also just that much. If you do not have Java installed then Java exploits will fail
  23. Just my two cents, the tools in the preparation thread can be run remotely. You can use TeamViewer or similar software to remote into the client's machine and run the tools from there.
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