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  1. Thank you so much! I have to say, when I got support through "Support.com" for the rebooting problem, the tech asked why I would be using Emsisoft?... this is why because of your excellent support and product. Thank you once again.
  2. I'm sorry, the other log file as an example is the following: 7/30/2019 9:31:34 AM Behavior Blocker detected suspicious behavior "CryptoMalware" of C:\Users\c1wav\AppData\Local\Temp\oct7FE.tmp.exe (SHA1: E1B1D23B29C2901779335E92AF802BD39BF33032) 7/30/2019 9:31:38 AM A notification message "Suspicious behavior has been found in the following program: C:\Users\c1wav\AppData\Local\Temp\oct7FE.tmp.exe" has been shown This is a typical type file name that appeared in the past as well. Thank you
  3. Hello, I did as instructed and copied the log file. It is as follows: 8/1/2019 11:09:12 AM Behavior Blocker detected suspicious behavior "CryptoMalware" of C:\Users\c1wav\AppData\Local\Temp\octA08.tmp.exe (SHA1: E1B1D23B29C2901779335E92AF802BD39BF33032) 8/1/2019 11:09:18 AM A notification message "Suspicious behavior has been found in the following program: C:\Users\c1wav\AppData\Local\Temp\octA08.tmp.exe" has been shown I will try doing as you said regarding the Topaz Labs software and see if this resolves it. Thank you!
  4. Pardon me I prematurely submitted before finishing my issues... 2. I believe there is a software conflict with Emsisoft and Topaz Lab software. When I update any Topaz Lab software I get a notice that it may be a Trojan Downloader or some such. I downloaded "Studio 2" yesterday, had it opened while participating in a seminar and my computer rebooted 3 times approximately 5-10 minutes apart. I had to shut down and get help as I thought it may be a virus, but I was told I was not via "Support.com". The site to download "Studio 2" is " https://topazlabs.com/studio/ I have not had my computer simultaneously reboot since, however. I have not used Topaz Labs since though. Any assistance would be most appreciated. My computer is Windows 10, system is 64 bit operating system. Thank you, C
  5. Hello, I have two issues which may or may not be related... 1.I have had this issue in the past which seemed to be resolved after review with Emsisoft and which may have been a false positive? Every time I boot up computer, within minutes I get an Emsisoft suspicious behavior notification which states in the log "Behavior.CryptoMalware" in "oct7FE.tmp.exe" or "octA08.tmp.exe". It seems as though it generates the same prefix "oct.* followed by a different suffix "A08" (as an example). I had this happen before approximately 6 months ago, got direct help through Emsisoft and finally was able to resolve it.
  6. Hello Jeremy, Thank you for your prompt reply. I followed your suggestions with success, I am up and running all thanks to you! Thank you
  7. Hello, I have a new computer with Norton Antivirus running by default on Windows 10. How do I unstall it safely and reinstall my EmsiSoft Antimalware? Should I uninstall Norton before installing and running Emsisoft or what is best procedure? Is there anything else I should consider in this process? Thank you in advance!
  8. Hello, Everything seems to be working fine still and I better understand the issue of the Emsiclean. Thank you everyone, once again, for all your time and explaining things to me. It is very much appreciated!
  9. Hello, I did uninstall, use the Emsiclean, and reinstalled EIS prior to seeing your advice alexstraza and your instructions Kevin Zoll. I followed your instructions Jerky McDilerino and did a complete uninstall and reinstall of EIS. I say with trepidation that it appears to have been successful so far even though I never figured out what happened to cause all the problems to begin with. Everything seems to be working just fine now; however, I am worried seeing your advice alexstraza and hope I did not harm my computer. If there is something else I should know I would appreciate that information. In the meantime, I so greatly appreciate everyone's time and efforts! Thank you!
  10. I wanted to thank you Jerky McDilerino. for your suggestion!
  11. Hello Arthur, I did as you recommended and it did not work. The "Startup Type" was already set to "automatic". The only variable to your instructions was in step #7 where the "start" option was grayed-out, so I selected the "restart" option. Simultaneously, (I was unaware until now), windows update had a number of updates that had failed yesterday. I successfully installed all but two and need to address those as I am getting an error message. I attached several error windows I got while trying to do those steps you recommended. When I do click on the EIS desktop icon, an Emsisoft Protection window pops up in the lower right hand taskbar area stating: "Emsisoft Protection is waiting for a component (service) to start..." After a bit of time, I get the same error window that popped up previously (which I have quoted in red above in my question I submitted yesterday)... "A major problem has prevented the application from starting..." Should I just uninstall and attempt to reinstall EIS as Jerky M. suggested? Is it a simple uninstall and reinstall? Thank you for your time.
  12. Hello, Unfortunately I am suffering once again with the exact same problem as before. EIS will not open when clicked whether from the desktop shortcut icon or from the a2start under the program files. It will not update, it does nothing. It is as though I do not have EIS installed and I cannot access the EIS user interface. I went ahead and followed the previous instructions of uninstalling the EIS network filter driver and I was able to get online afterwards. After rebooting and reinstalling the EIS network filter driver, I could not get on the internet at all. I again uninstalled the EIS network filter driver, rebooted, and I was able to get online although I got the following message: Emisoft Protection: A major problem has prevented the application from starting. EIS cannot connect to the service application. Please reboot your computer and try again or contact support if the problem persists. I did successfully run the Emsisoft Emergency Kit (EEK) and it was negative. I also turned off the EIS firewall and turned on the windows firewall after all this for temporary protection. I am at a loss as to what to do. Any assistance would be most appreciated. (By the way, I still have AdwCleaner installed from my previous session in May. Just in case, can I use that if need be while troubleshooting or do I need to reinstall it?) Thank you for your time.
  13. Thank you very much for all your help! My computer seems to be running much smoother now and I am very pleased. Emsisoft and their employees are simply the best! Thank you again.
  14. Hello, Update at 5:19 pm, 5/28/2015... EIS did its scheduled scan and found and quarantined two items. Attached is a scan log for what it found. I wonder if this is coincidental to the AdwCleaner and the other scan you advised me to do today? I have so far never had a positive scan with EIS. What should I do with this new information? Thank you for your time. scan_150528-170014 - 5 28 2015 scan.txt
  15. Hello Arthur, Thank you for your patience. I have done what you suggested and attached are the files from my scans, although there was only AdwCleaner [s0].txt, AdwCleaner [R0], and a quarantine folder all within one folder of AdwCleaner. Thank you! JRT.txt AdwCleanerS0.txt
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