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About Momadice

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  1. I just found my iso for win 10. I am going to do a clean install of win 10 on this laptop. This will eliminate the hours of win 7 updates and I will put my emsisoft on it and see what happens from there. That will certainly save a lot of time on your part and mine. Hopefully you do not hear from me.
  2. I have found one other request for this problem on your support forum. While setting up my 'new-to-me' laptop I have run into a bad nasty problem. My other laptop bit the dust and in the world of computing etiquette the 64bit Windows 7 laptop went through the factory reset option. First thing I installed of course was my emsisoft. I still have to switch the licenses over. Emsisoft went to work and found an infection and quarantined it on the first run. After that all hell broke loose. I cannot use a browser anymore, I cannot search the pc, event viewer simply will not work, and task manager cannot end any tasks, windows up date won't work. The laptop simply hangs with these types of executions. I have had some diagnostic tools on a flash and transferred them to this pc to try and solve this problem. The first thing that happens when the laptop is started up is to faithfully, every time, give me a warning that: "The recycle bin is corrupt. Would you like to empty the recycle bin now?" 1). I know the drill, and; 2). I need help to run EEK and FRST so I can get this party started; 3). I need help to get those reports to you as well, but get them to you without having to save them to a flash drive and possibly infecting someone else's computer. My end goal was, and still is, to satsify all Windows 7 updates and then upgrade it to Windows 10. Although it is new to me, it was working before the reset, as I have used it in the past before my father gave it to me. Your assistance will be greatly appreciated. My next pc will be a MAC and I have started saving already!
  3. All is okay now. Virus total daid ok and emsisoft has accepted as good now as well.
  4. I live in an apartment building. Surrounded by a few other apartment buildings and commericial stores. There are many many networks I am surrounded by. Since replying to you last, the windows update is continuing to be successful. My emsisoft has been working very nicely with no change in my preferred options. I have two network devices on my net work, one is mine and the other is one that is on here periodically (meaning sometimes yes and sometimes no, but I have only been looking the last few days.) I will look at the mac address and add it into the block section of my router setup. My most important thing is my emsisoft working again. It is. I think I should be all good. I did try and run adware (just to see if things were okay) from Bleeping but emsisoft stopped it because it was doing something bad, so I just left it alone. I have not run any other scans with any other diagnostic tools, as I do not think I need to anymore. I will continue to learn about network security, as this may have been a significant issue I have only learned to address now. For the first time in a long time my internet speed is significantly faster. I mean fast. I can hardly believe it. As I have shown you some other screen shots here is the one I took right after reading your last post, and again my Cisco one is constant and the other is unknown to me. It is also in my mac filter already on my Cisco page, so I am not sure why I am seeing it. If I know it's suppose to be there but not misbehaving, that is okay. I just do not know why it is there, but it does seem blocked now. All the issues that brought me to making this post have been nullified, but the one device, at this time. updates are now working; emsisoft is greatly working; and internet has gotten much better. Except Google Chrome is unresponsive, is an error I am getting at this time, once or twice. And the DIR-605L. Non of this is malware though. Here is a screen shot of what is okay: This is my pc and my tablet. You can see the mac addresses are different. I think I a all good now.
  5. Very good. Thank you. I managed to use the windows update tool: Microsoft Easy Fix 20179 dot mini do diagcab It was a little strange at first as it went about installing windows 10 exactly the same in manner as when I first upgraded the OS from 8.1 - The Windows 10 is up to date with the latest updates confirmed by visiting the windows 10 update and reveiwing the ones sent out with the ones in my update history. When it comes to the router the one I have is: Cisco DPC3825 This is the unit I can use to go into the settings by putting the into my browser and modifying to change password etc. The me cloud router I do not have. I have actually never even seen one that looks like it. The second one the ss-n-300-router is also unknown to me. I have never seen that one either. Although I rarely check my network (maybe once or twice in the past year) While investigating (trying to) what was running on my computer is when I discovered the other two devices. So consistently I have the Cisco DPC3825 which is okay, the other two are sometimes there together and sometimes not there at all and or one of them is present. As I write this to you the Cisco DPC3825 is the only device listed. Since yesterday I have gone over the information from my ISP provider. They just sent me the manual via email. When they installed the unit I was told to just leave it, do nothing with it, and that is what I did. I did not have any manuals etc. Last evening I used the mac filter section (screen shot attached) and put the mac address of the one unit into the settings to block. I also changed the user name and password as well as the password to get onto the internet service to use wifi (for my phone and tablet). The other router I have not seen in two days. The screen shots of the routers that I originally sent were of the units I do not have or use. Which means that when I had the screen up of the devices on my network there were three, mine and the other two I didn't recognize. My bigger problem is that after my ISP provider worked over the phone with me, and he changed the passkeys for access to my internet, the other units were in fact still using my system. They disappeared, then came back, but not at the same time. Yet I had to change my tablet to get wifi and my phone to get wifi because of the new password. This is what set off some alarms for me, because these units were still accessing my system shortly after my ISP provider changed my password. If I had to manually enter in a new password for wifi for my own phone and tablet to get access how did any other units get the same password? The only logical explanation in my mind is that something is happening from with in my laptop that I could not seem to diagnose. I had literally done three clean, delete, format re-installs of my OS, and the only program I installed was emsisoft. After the second clean install of win 10 OS emsisoft would not install properly and gave me a warning to contact support. I was denied access to chrome through edge to install that browser as well. Windows 10 would not update and keep reverting backwards. And thus the troubleshooting began... This is the router I have: This is the router I have.txt Is there a good utility or a setting I should be aware of on my emsisoft to aid in network security? I really do try to do my homework before engaging anyone's assistance. Prior to deciding to do a clean install I consistently had adware and jrt highlighting the same issues over and over again. As soon as my pc was powered up all the same problems appeared and all the same troubleshooting was done and nothing worked to permanently resolve the issue. Although I have wiped the drive, I remember the ask and aol browser kept getting caught by adware, but kept returning, the WOT extension on chrome was being deleted, chrome even reinstalled itself all on its own right in front of me! Emsisoft settings were continually being set to report only instead of quarantine and notify. You can see where my frustration is, and it is even more frustrating when the logs show up malware free. I cant even imagine how frustrating this would be to a tech on the other end of this topic. I also understand that these problems may be beyond the assistance you can offer. I suppose I should mention that even after all this reinstall business, there are many many errors and warning in my event viewer. I do not understand how to interpret them properly, and do not understand the different sources (different desktop names and computer names) that are associated with the event viewer errors and warnings.
  6. I had started having troubles with Chrome no longer being my default browser (my choices being ignored or reverted), my windows updates were not taking effect and being reverted, and my emsisoft choices/settings being changed. While doing a little diagnosis on my network I discovered a device D-link that was unfamiliar. Sometimes it is present and sometimes it is disappears quite quickly. I managed to get a screen shot of it and called my ISP to see if this was normal to be on the network. It wasn't mine (I know which is mine), so they showed me how to check the mac address as that was the only usable information caught in the screen shot. It is in the screen shot I attached. Its Taiwan China, and thats all the info I have. I changed the password to the network, but that didn't stop it from showing up again. I expect to have my network hacked from time to time; that seems to be normal these days. When Sopho's highlighted some issues (which is what my ISP suggested in their guides) I thought I better check in with Emsisoft. I do realize that emsisoft cannot "do it all" and that I may have a problem that simply cannot be fixed. In an effort to try and see what is what running in the task manager (which I really do not like because they all have the same name it seems) I also seem to have a virtual machine monitoring running on a port. That seems odd to me, but maybe it is normal. Perhaps I cannot have a default browser of choice anymore because of some windows 'thing', but I did have it for some time. Maybe it is normal to have devices show up on my network map that I do not recognize. I may be missing some settings in my av which is why they revert back. Windows update wants to revert back any changes but I do not know why the updates wont take. I am currently following the update troubleshooter on microsoft, hopefully that will help. What I do know is that if an expert looks at my logs I will simply write these issues into the "I don't understand them, but all is well" file, and forget about them. Generally speaking, these symptoms are often highlighted as red flags in yours and bleepings blogs and tutorials. If all looks good to you, then thank you. Not all problems are malware related and I realize this. I rely on emsisoft to alert me when needed, and I like it.
  7. I do not know what exactly is happening here except that I have unknown devices hooked up to my network that come and go. My ISP helped me change my password, and gave me some tools to use to compliment my Emsisoft AV. As things seems to be out of my control on this network, even after a delete, format clean install of windows 10, I am not sure of what I am dealing with here. However after the password for connection was changed, the symptoms reappeared. Will you help me to figure out what is happening? Do I have something happening at a deeper level than a clean install? I do not know why FARBAR produced three different results of each scan. I did not run the program more than once. 1FRST.txt 2Addition.txt 3FRST.txt 4Addition.txt 5FRST.txt 6Addition.txt EEK scan_160330-141110.txt sofoscan results.txt
  8. yes I do still have the download link. How would you like me to give that to you?
  9. This occurred on my first attempt to run the program. I was looking forward to trying it. It had a pop up that gave four options. Allow Once Allow Always Terminate Terminate and Quarantine The pop up recomennded Quarantine it.
  10. I renewed my license. Folder Maker was a perk / thank you for renewing Emsisoft. When I followed all the instructions, and was able to download and activate the program, of course, I selected to run the program. To my surprise your AV product gave me a warning not to follow thru with the launch of the program. I thought to myself that this could possibly be a false positive. (But if emsisoft is the sponsor, why would emsisoft have not already white listed this program? While using virus total to scan the suspicious file it returned with a 3 out of 56 saying this is a bad program. This is not a good sign. Summary: Emsisoft offers this as a perk. Emsisoft itself caught the very program they just offered and delivered to me for being a loyal customer. Virus total has three bad warnings of the file. also lists it as malicious by three bad signs Will someone help me to sort this issue out? Although It looks very much like emsisoft is doing the very thing it helps people with in fighting malware, it cant be because I know they don't do that.
  11. While on the computer today I have had three popups saying there is an internal processing error and should contact you immediatly. I am not even sure what information I should be providing you regarding this popup. While searching for logs etc., I noticed that my malware scan logs stop as of 19 January 2016. I am not sure if this is an indication of a problem or not. Regardless your software requested I let you know about this error, so I am doing that.
  12. Almost all done. Thank you Kevin! I am not sure were to find "Uncheck "Only delete files in Windows Temp folders older than 24 hours" Could it be temporary files? I unchecked the temporary files and continued on with the rest of the instructions. Everything has been completed. Thank you very very much for all the time and assistance you provided. It is very much appreciated. Everything seems to be working really good. I am very happy.
  13. Thanks. I am just reading this now and will do it all.
  14. Finally!! YES!! I downloaded a new executable, installed it without admin level, and it is working. No redirects, no needing a private window, no crashing, finally. I feel so much better. :) :) :)
  15. I uninstalled FF. I searched for anything with mozilla or FF in it. I tried to make sure I did not have any hidden files as well. I deleted all I could find. Not that there were a lot, having deleted stuff already before this attempt. One file wouldn't let me delete it, so I used take ownership and then deleted it. Thank you for that. I went to reinstall FF - and things got a little weird. I right clicked on the FF executable and selected run-as-an-administrator to reinstall the program. Emsi gave me a warning that the program (FF executable) had changed and stated that it may be faked. It gave me an option of choosing a 'rule' (as it was part of a rule in the past) and I chose the option to let Emsi treat the FF dot exe file like a brand new program that was never there before........then Emsi immediately blocked the program with a ​huge warning all in red stating the program was dangerous spyware trying to install a backdoor trojan type thing. Emsi stopped it and quarantine it. I am not sure where it went in the Emsi logs, however I manually put the .exe file in the recycle bin. I am a little surprised, and it sure did take a lot of work on your end to expose that.