Malware Hunter
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Posts posted by Aura

  1. It is matter because when i use the product i want to see the actual product perform, not other assistant product over taking it. So this mean that i want see the Emsisoft detection more than Bitdefender  because this basically telling me that Emsisoft doesn't need to reply on Bitdefender for detect sophisticate threats. But if Emsisoft reply on Bitdefender a lot  then i ask myself why should i buy this when it just reply on Bitdefender signature? If it just only reply Bitdefender then i should get myself Bitdefender products. Also, i do understand that having two engines detect the same threat is redundant but at least i want to see more Emsisoft detection than Bitdefender detection. And i do know that reply on signatures along is not going to save you at all, because new malware can be see on the internet for just a minute.

    Why? Let's take Fabian's example. If Bitdefender's engine detects 95% of malware Emsisoft's products detects, and Emsisoft's engine detects 5%, if we are talking signature-based performance, I'm pretty sure it would make Emsisoft's products better, no? If Bitdefender only relies on their engine, 95% of detection is their 100% detection ratio, but, Emsisoft have their 100% detection ratio worth only 95% of their detection ratio, and increase it by 5% with their own engine. Look up how many entries there is in Emsisoft products, 5% is a lot. Based on this, Emsisoft products would be way better, no? Plus, Emsisoft have something a lot of other Antivirus vendors do not offer: behavior blocker, which is if you ask me, one of the most efficient way to block exploits and new malware in the wild on a system. As far as I know, Bitdefender doesn't have something like that.

    And let's take your idea of having an "equal amount" of detections (signature-based) for both Emsisoft and Bitdefender engines. Let's take the same numbers once again, 95% (Bitdefender) and 5% (Emsisoft). You're telling us that someone should transfer around 45% of the definitions from Bitdefender's engine to Emsisoft's? How? Why? What would you gain out of it? Absolutely nothing. It would just be a major waste of time for the developers behind Emsisoft's products, time they could spend improving the products and working on new features instead.

    I'm sorry, but your "ideal" here doesn't make sense at all from a logical point of view.

    *The numbers I used in this post were just used as an example, to present my points. I do not know if these numbers are real, nor do I imply they are so you shouldn't consider these at all when judging both Bitdefender and Emsisoft products.

  2. What difference does it make.   All that really matters is EIS/EAM does the advertised job, and it does!!!

    This. Also, if Bitdefender updates their database to include a detection, what's the point on keeping it in Emsisoft's engine database? It'll create useless redundancy. I think there's post here that explains that (how it works when Bitdefender and Emsisoft both detect something). I think Fabian posted about it, I'm not sure.

  3. Hi Skat smile.png

    I'm currently running both Emsisoft Internet Security 11 and Malwarebytes Anti-Malware Pro without any issue. Did you try uninstalling Malwarebytes using clean-mbam.exe, and then reinstalling it?

    Malwarebytes clean removal process -

    Also, are you currently on the stable version of EIS 11, or do you have the beta updates enabled? If so, which version of EIS are you on?

  4. The "Mail" app under Windows 10 is located here:

    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.6416.42001.0_x64__8wekyb3d8bbwe\HxMail.exe
    So you would have to add this executable and process to the exclusion list. And when I was enabling the Windows Firewall with EIS enabled, EIS would turn it back off right away.


    Enabling two firewalls is like enabling two Antivirus: they'll conflict with each other. What if one Firewall allows a program to go through, but the other doesn't? It won't work, and you'll be stuck trying to figure it which one is blocking the other. In that case, I would disable the Windows Firewall and rely on EIS' Firewall.

  5. Il m'arrive d'oublier de les réactiver et je souhaiterais savoir si ce serait possible d'avoir un avertissement très visible pour retrouver la mémoire, comme l'icône ou une sorte de widget qui changeraient de couleur pour nous avertir de cet oubli. Je pense à Comodo qui passe de la couleur verte à la couleur bleue lorsque l'on est en mode jeu et sensibilise l'utilisateur.

    Si tu désactive le pare-feu, je crois que l'icône d'Emsisoft Internet Security devient jaune/orange, pour dire qu'un composant est désactivé, donc ce changement de couleur est déjà présent.

  6. Hi Seymour smile.png

    You cannot enable the Windows Firewall when another firewall is installed on Windows, it disables it by default to avoid conflict. Also, running two firewalls would be like running two Antivirus at the same time: not recommended and could cause instability on the system. You said that she's using the built-in "Mail" app on Windows 10, right? Did you try to add that app to the exclusion list of EIS to see if it allowed her to click the links within the emails she receives? If you don't know how to do that, let me know and I'll post the instructions (or GT500/Arthur will) smile.png

  7. Salut Serge smile.png

    Est-ce possible de fournir les fichiers minidump pour que le Support d'Emsisoft les regardes? Tu peux copier le contenu de C:\Windows\minidump dans un dossier sur ton bureau, l'archiver (en format .zip) et l'attacher par la suite. Je pense que le fichier MEMORY.dmp, situé dans le C:\Windows pourrait aussi leur être utile.

    De plus. peux-tu fournier le numéro de version d'Emsisoft Internet Security que tu utilises? Es-tu sur la version stable ou beta?

  8. What I'm going to throw right now is only a possibility. It's possible for VMs to crash and virtualization software to stop working when you install too many "network filter drivers" on a Windows system. Virtualization software like VirtualBox and VMware uses them, and so does Antivirus software (like Kaspersky, ESET, etc.) so I'm sure that Emsisoft is no different. The "solution" to that issue is to change the number of allowed network filter drivers on the system.

    Like I said, this is only a guess and I encountered that situation only a few times in the last years, but it's still a probability. I just checked on my Windows 10, and that key doesn't exist, but it does on my Windows 7 VM. Once you changed the value (it's under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network), restart your computer. If it still doesn't work, reinstall EIS, restart your computer and see if it works after that.


  9. Hi Tempus smile.png

    Emsisoft is supposed to upgrade to the right version for your Windows, so 64-bit if you're running Windows 64-bit, and 32-bit if you're running Windows 32-bit.

    If you open the Task Manager, and go in the Processes tab (for Windows XP, Vista and 7) or Details tab (for Windows 8, 8.1 and 10), look for the Emsisoft processes (if you're not sure, look in the Description column of the process, it will have a reference to Emsisoft). If the processes have *32 appended to their name, it means that they're 32-bit. If they don't, it means that they are 64-bit.

    Example of 32-bit processes running on my system.


  10. Hi xopx smile.png

    It's possible to get your shortcut icons back by right-clicking on the program (the executable) you want a shortcut of, and selecting Send to, then Desktop (create shortcut). Also, it would help the Support team here if you were to state the version of EIS you upgraded from, to which beta build (we know it's v11, but which build) and also your current Windows version.

    Edit: Am I correct to assume that these shortcuts were on your desktop?

  11. Perhaps scanning shouldn't be tied to the protection status or have an automatic scan or a pop-up suggesting a scan. It would have been less confusing.

    Malwarebytes also works like that. When you open the GUI after an installation, it'll tell you that your system isn't fully protected because it have never been scanned. Also, Emsisoft products offers you to run a scan during the setup (well, right after the installation) so the suggestion is already there wink.png