Aura

Malware Hunter
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Posts posted by Aura


  1. I'm currently on the latest version of the EIS v11 beta, and I'm having no issues whatsoever. Did you try investigating on your side what could be the issue? Like check the CPU and RAM usage and see if the processes for EIS are using too many resources? If they are, what is EIS doing right now? Being idle, running a scan, etc.? You need to give us more information and details, because right now, it can be a coincidence. Also what are your computer specs? Can you give us a Speccy report?

    HpLn1DX.pngSpeccy - Publish a snapshot

    Follow the instructions below to download and install Speccy, then to publish a snapshot of your system information:

    • Download and install Speccy from Piriform (the download will start automatically a few seconds after clicking on the Speccy link);

      Note: You can opt-out the Google Toolbar installation if you want;

    • Once Speccy is installed, launch the program and give it a good minute to load all your system information;
    • After that, click on the File menu in the top left corner, and select Publish Snapshot;
    • A window will appear asking you to confirm your decision to publish a snapshot. Click on Yes;
    • A new window will appear after, with a URL link to your snapshot. Click on Copy to Clipboard button to copy that URL to your clipboard, then paste it in your next reply and post it;
    • Upvote 1

  2. Currently running the latest version of EIS v11 beta (11.0.0.5886). I can update the software properly, I can access the Internet properly (I couldn't with the beta that broke the network connections and Windows can search for updates. Everything's good and clear on my end, so the latest version of the beta indeed solves the EIS and WU update issues smile.png

    v3rMCaB.png

    On a side note, it even downloaded an update definition for Windows Defender, so it's indeed working properly tongue.png

    I guess this thread can stay open for those wanting to stay on the stable release of EIS v10 and use the workaround, but upgrading to the latest beta of EIS v11 should solve these two issues smile.png

    • Upvote 1

  3. Someone reported the same issue (Surf Protection not kicking in Microsoft Edge).

     

    https://support.emsisoft.com/topic/18877-surf-protection-not-work-on-microsoft-edge/

     

    Seems to be since October only however, so I wouldn't be surprised if a Cumulative Update release by Microsoft and that addresses stuff in Microsoft Edge broke the Surf Protection component. 


  4. So I just got home and I indeed had to do the manipulation again for Emsisoft Internet Security and Windows Update to work. Something is conflicting but I don't know what, I'll poke around and see what I can find.

    We're not sure what is causing it yet (it didn't exist when we released the current stable version, so current thinking is it started after a Windows Update). The issue exists on Windows 10 with EIS version 10 (latest stable release) and version 11 beta.

    Wouldn't surprise me if a Windows Update caused that. Do you have the exact release date of the build where this issue started?


  5. I would be as well tongue.png But it seems that it's because EIS' Firewall and Windows Firewall clashed together and you needed to tell Windows once to use the recommended settings (which would be EIS' Firewall over the Windows one) to get things back in order. Also, is that issue only present with EIS v10 on Windows 10, or also other versions of Windows (if you know about it)?


  6. I have the same problem. I tried your solution, and it worked. But I should do this each time, every day to update my EIS. I don't like to use the Windows Firewall, and I like it to be disabled all the time. When it is disabled my internet connection works for everything except for updates of EIS and Windows 10 updates.

    You don't have to do this everytime you need to update your EIS. I did it once, and it both my EIS and Windows Update started working again. What I'll confirm tonight is whether or not you need to do that after a restart or not. If not, it means that this is a one-time thing and could be seen as a "solution" to the EIS v10 vs Windows Update and EIS Update issue.

    Also, the Windows Firewall will become disabled after EIS restarts since you are using EIS' Firewall so there's no need to worry about using the Windows Firewall here.


  7. For those having issues with Windows Updates checking for updates, and Emsisoft Internet Security checking for updates as well, I might have found a workaround (that worked on my system) and I posted it here.

     

    https://support.emsisoft.com/topic/19012-workaround-for-those-running-eis-v10-and-having-wu-and-eis-update-issues/

     

    So you can try it and let me know whether or not it worked for you. If it didn't, there's a few other things we could try.


  8. Alright, so I might have found a workaround for the users running EIS v10 (currently running v10.0.0.5735) and that cannot check for updates with either Emsisoft Internet Security and Windows Updates. What I did was simple: go in the Control Panel, click on System and Security and then Windows Firewall. Once in it, click on Use recommended settings for the Windows Firewall (requires Admin Rights).

     

    Screenshot is from Windows 10.

    tE8J8gg.png

     

    Once done, it should turn to green, saying the Windows Firewall was enabled. Directly after that, Emsisoft Internet Security updated and asked me to restart the application to update the components, and my Windows Updates managed to check for new updates as well. Once restarted, Emsisoft Internet Security was still able to check for updates, so was my Windows Updates, the Emsisoft Internet Security's Firewall was enabled, and my Windows Firewall was back to the settings in the screenshot above (since you're using Emsisoft Internet Security's Firewall).

     

    Let me know if that workaround worked for you. If not, I have a few ideas of what we could try next.

    • Upvote 1