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About o_sanchez

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  1. Hello, hoping someone has some knowledge to impart on me. I have an external drive WD mybook, probably 4 or 5 years old. I've had it plugged into my pc the entire time never on any other machine. last night I tried to view some old pictures and videos and I had a prompt tell me I don't have permission to access the files. Also, prompted me to access the account settings to make changes. as far as I can see all the users listed have full access to everything, so there is nothing to adjust. I do see that an odd account is listed - Account Unknown S-1-5-21... I ran bitdefender to scan
  2. the problem seems to be gone, haven't received a prompt from Norton since you helped with the fix. I have, however, had the BSOD twice in the last week during some light computer use of itunes and web browsing. I don't know if it's related but i'm curious if i have further issues i'm unaware of
  3. here they are. also, thanks again for your help so far!! FRST.txt a2scan_150411-152909.txt
  4. logs are attached AdwCleanerS0.txt JRT.txt Fixlog.txt
  5. beyond frustrated, need help to get this resolved Thanks in advance a2scan_150407-121255.txt Addition.txt FRST.txt
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