
pc2d
Member-
Content Count
12 -
Joined
-
Last visited
Community Reputation
0 NeutralAbout pc2d
-
Rank
Member
-
Dear all, Please accept my apologies for wrongly incriminating On Line Armor. I discovered I'm fully responsible of the issue. Avast isn't responsible either as explained in Jan 19 reply above. To doublecheck this, I uninstalled totally Avast last week and the internet access was still randomly blocked. The root cause was my DNS setting within TCP/IP protocol. I didn't notice that ClearCloudDNS service that I was using since several years had been discontinued and no longer available for consumer use. IP and DNS parameters set back to Automatic, the internet connection is now totally o
-
Unfortunately, the problem re-occured last Sat, bloquing all connections (including Avast one) and finally bloquing the whole PC. I uninstalled Online Armor to switch to Win XP home firewall. I'll let you know within a week the results
-
No problem, now I understand. Thanks for the correction I now added C:\Programs Files\Online Armor and C:\Documents and Settings\*\Application Data\OnlineArmor to the Settings/Antivirus\Exclusions/File Paths. I'll let you know within a week whether the issue is totally solved.
-
After 1 week of test, the issue unfortunately re-occurs, yet randomly but at a lower frequency. To answer your points: I re-start indeed the computer after any change. I feel that I have the up to date Free Avast version (2014 v9.0.2013 released yesterday) where I can't find the global exclusion you're referring to. May the global exclusion feature limited to the Pro suite? 1 month ago, I checked on the avast forum that earlier versions than 2014 v9.0.2011 had issues (that I experienced). Since this update to 2014 v9.0.2011, avast issues are fixed but I experience issues with oa...
-
Hello, Thanks for you answer. Today's connection was fine, Murphy's law ? Anyway, I followed your proposal: In Avast file Agent, as I couldn't find a Global Exclusions as you mention, I added "C:\Documents and Settings\*\Application Data\OnlineArmor" ("C:\Programs Files\Online Armor" was already added) I used a * rather than all 6x accounts I have on my PC. For information, in the Avast web agent, OA processes are already added to the exclusions (oasrv.exe...) In OA options\exclusions, I added 7x "C:\Documents and Settings\xxx\Application Data\AVAST Software" for the 6x accounts
-
Anyother idea? In the mean time, I switched OA to English so that you have the exact message copied from history log: Automatic Update failed,19/01/2014 13:08:06,None,"OA: Cannot process online updates. Please check the internet connection settings or contact the support., , Socket Error # 11001, Host not found." The connection seems ok as in the mean time, Avast connection is status is "connected", it downloaded and installed up to date files.
-
Hello, Thank you for your answer. Yes I have. C:\Program Files\AVAST Software is added to the exclusions and the subfolder option is ticked
-
Hello, Firslty, thank you for your products. Since Avast update last December to 2014 version, I experience issues with OA bloquing randomly internet access. Message seen on OA status page, in the update area is close to "host unfindable, socket error #11001" (translation from French). Re-start is needed every times it happens until OA updates are successful. Several re-starts are sometimes needed. In the worst case, the PC is totally bloqued. Enclosed yesterday log files, the last time I experienced this issue. Config Windows XP family SP3 Free Antivirus Avast 2014.9xxx with oacat, o
-
SOLVED Many thanks. Your memory was correct. Downloading the setup file directly from Emsisoft server is the solution. For information, the differences that I noticed for the setup file: from Cnet.com: version 4.5, 20 196 ko from emsisoft: version 4.0, 19 489 ko (although during installation, the version indicated is the same as Cnet one 4.5.1.431)
-
Yes I was. Shouldn't I? Acc. to the installation specs, I switched off Windows Firewall and I temporarily switched off Avast anti-virus. Avast was automatically on when I rebooted.
-
Yes I did. During installation, I'm also careful to select Firewall Free and neither Premium nor ++ versions.
-
Hello, I try to install Firewall Free 4.5. I cannot as I'm requested at 1st start a (computer name and) register key that I've not received although I've provided my e-mail addres during installation. I double-checked that I downloaded the Free version (at http://download.cnet.com/Online-Armor-F ... tag=button) What should I do? Thanks beforehand.