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  1. Just wanted to thank you for all your help. My PC seems to be running great now. I don't know what I would have done without all the help you gave me. You worked with me for weeks and now I have a real computer again. I actually can use it without problems. Thank you so much. If I ever have problems again, you will be the first person I go to. Your employers should give you a raise, they are lucky to have you.
  2. When I download Win10 will it automatically remove Win 8.1 or what happens. I have never installed an operating system before. Is everything provided for you. I had a little window pop up yesterday saying it was ready for me. The little window is still down on my task bar so I guess all I would have to do is hit it and follow the instructions. Will microsoft help if I have any problems. I know this isn't what you are here for, just thought you were a good person to ask. Thanks for everything you have done for me. My computer is running a whole lot better. I don't know what I would have done if you had not helped me. I am sure it would have crashed again by now. I really appreciate it.
  3. I think I am going to wait a little while and install windows 10 and not worry with windows 8 anymore. How do you like win10? Do they have the bugs worked out yet.? I had heard to wait a while to install, but you know how to fix anything that comes along, unlike someone like me.
  4. Hi Kevin, Well my system seems to be working better and faster, but I am still having the same problem when I restart it. I have a really hard time just getting it to come back up. It wants me to restore sometimes, but won't, it gives me a lot of other diagnostic options that are really drastic also sometimes. Usually I just turn it off again until I can get it to come back up correctly. I am hoping when Win 10 gets all the bugs out I can download it and I won't have these problems anymore. I am wary of it at the moment. Any suggestions of what I can do except a clean copy of Win 8. Thanks for any input as always.
  5. Seems a little better. I will use it for a few days and check back with you. Thanks for all your help.
  6. There was no restart required, I removed AVG and McAfee. I trust that I am fully protected. Here is the report from the scan. Thank you again for your help. Let me know what to do next Fixlog.txt
  7. Here are the reports from the FRST scan FRST.txtAddition.txt Thank you to whoever is helping me Kevin or Thomas. I need all the help I can get. My system is running super slow. I hope this gives you the info you need, let me know what to do next.
  8. Hi Kevin, I haven't had a lot of time to use my computer in the last few days but when I have, I have had a couple of issues. A little slow and the start up problem is still not corrected even with the shutdown. I had to shutdown for an update a couple of days ago and when I started it back up, the same INVALID PROCESS ATTACH ATTEMPT error came up. But only once this time and it restarted. The event log is still having errors and warnings also. Unsure of what I should do about these things. Any ideas? Thanks for any input and help.
  9. I ran the repair again and got the same error logs. I found out something about the event log errors I have been getting. The critical errors have to do with the log on errors I have been getting. It is because my computer is not completely shutting down correctly. So I have found out if I do a shut down instead of a restart, I do not have any errors. So that has solved that problem. I don't think I have any malware issues anymore either. I will see how things go for a while. Sorry I was so late posting, I have been at the vet all day with a sick puppy. Thank you so much for all your help. I really appreciate it. If you think I need to do anything else, let me know. Thanks
  10. The windows repair also said to run it twice for the repairs to work correctly, Should I do that?
  11. The first log (windows repair log) didn't have any problems, these logs I was unsure of: Repair_Component_Store.txtRepair_App_Store.txtRepair_MSI_Windows_Installer.txtRepair_Volume_Shadow_Copy_Service.txtRepair_Windows_Firewall.txtRepair_Windows_Updates.txt I thought my system was going to crash the way it was acting. I had a really hard time getting it to restart. I almost wiped the disc. I am ready to call HP and tell them to take this laptop and shove it. (If you know what I mean). Thanks for your help.
  12. It took me over 30 mins just to get my computer to restart. I am not sure about the logs. It gave me several. Also it didn't have the place to check for Repair WInsock & DNS Cache. I will get the logs I think you need and attach on the next post. I was just letting you know what was going on.
  13. The last few times I have restarted it, I haven't had a problem. It seems to be running a little better right now, but I haven't been using it very much. When someone connects remotely, they look at the event logs and there are a lot of errors (over 2000) some critical. And a lot of my services are stopped. They also say my drivers are not working. Are they doing something when they log on to try to sell me something or is something really wrong with my computer? Or can you tell from what you have done so far. I know I was having issues with my firefox browser being so slow I couldn't barely stand to use it. And the thing when I would restart it (which is not happening anymore-at least it hasn't lately). But it seems to be a little better, but I really can't tell until I use it more. Should I just keep using it and let you know if I have more problems or what should I do. I was told not to do any internet banking or buy anything online. I check my balance and haven't had any problems with my account so far. Do you think my system is safe? Please let me know your opinion. Thank you.
  14. Ok, I think I did it correctly. At least I think I did. Here is the log. I also saved the log from the scan in case you need it. virusinfo_syscheck.zip I did it correctly yesterday but wasn't sure since it looked so strange to me. Thank you for letting me know it was the correct button. Sorry it is taking so long to get these problems rectified. I really appreciate your help. Let me know what to do next. Thanks again.
  15. Ok Kevin you lost me on this one. I tried, but I failed. I did the unzip to my desktop for the avz4 and double clicked on avz.exe and hit run. But there is where I got lost. There was no update button on the right side of the log. I am attaching a picture of the screens of the two things that came up. The screen from where I hit avz.exe and what came up next. Please tell me what I am doing wrong and what I should have done. I am sorry for being ignorant about what you are trying to help me with and I appreciate your patience. Thank you and please don't quit on me. I hit the second little box on the right because when I ran my mouse over it, it said something about update. It ran some sort of scan, but it wasn't what you described in your instructions. I really couldn't tell what was going on because everything was in numbers instead of words. Like I said, I was really lost as to what to do. HELP!
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