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Everything posted by JoBeatoo

  1. Hi Arthur, I did exactly as instructed and everything is working just fine now. Thank you so much for your help Jocelyn
  2. Thank you for your help Arthur. I will do that and get back to you to let you know how I went
  3. Thanks for your help. I ran the diagnostic and it is attached. EmsisoftDiagLog.txt
  4. Sorry, for the confusion: I meant Emsisoft Anti-Malware - forgot about the merger! My system did automatically upgrade to the new program.
  5. Hi, I am hoping someone can help me. Today I put my laptop on standby and when I went back to it, it was locked up with all these odd lines across my screen and I couldn't do anything so had to turn it off at the on/off button (yes, that's something I do as a last resort!). Upon restarting, my laptop recommended a "Check Disk" which I did and it found plenty of errors and recovered various things then my computer restarted and all seemed OK - BUT Emsisoft Internet Security won't start and I get the following message: "A major problem has prevented the application from starting. Emsisoft can't connect to the service application. Please restart your computer and try again or contact support if the problem persists." I have restarted my computer several times - even shut it down completely & left it for a while then turned it on again - however the problem persists. In the interim, I have turned on Windows Firewall so at least I can get on this forum to ask for help. I do not run any other Firewall or Anti-Malware programs although there is a Windows Defender program that came with my laptop & I have no idea how to turn it off - but aside from that, Emsisoft IS is my only security program. I run Windows 7 - 64 bit - NTFS. How do I get Emsisoft IS to start up again? Any advice would be very much appreciated.
  6. Sorry for my delay in getting back to my original post - at hospital with a loved one. Jeremy is correct in understanding my post that it is the confusion about the wording in the email because it said I needed a different license key for each computer that EIS was to be installed on. I have since loaded EIS onto another computer using the same License Key as my 1st computer - and all went fine - so there is no problem: it is just the wording of the email that made me hesitate for fear it would leave my computers in my household used for school studies unusable/without protection. I would really encourage Emisoft to rephrase the email. Thanks so much
  7. I am rather confused. I only just found out that Online Armor & the Anti-Malware bundle that I have on 5 computers in my household will be expiring next year and thought I would upgrade to Emisoft Internet Security even though my license didn't expire until the end of the year/early next year. I wasn't quite sure what to do but went ahead & clicked on Renew License within the OA program and purchased the EIS for 6 computers (not 5 as I needed an extra one) for around $127 Australian so I downloaded to my own laptop the EIS installer & then uninstalled OA, rebooted, then uninstalled the Anti-Malware program & rebooted twice then installed the new EIS which all went smoothly. The remaining days I had left were added to the new program so no problems there (yay!). I had been sent an email from you with a License Key which I entered for my laptop as No. 1 of 6 on the list and that all went fine - but it did say that I needed a different license key for each copy of the program. This is where I am confused. I was only sent ONE license key in the email from you and it said was for 6 Licenses - but there are not 6 different ones! Or will this License Key work on all the other laptops in my household? I am just very hesitant to go through all the uninstalling on all my other systems to then find that the same License Key does not work & find that the laptops cannot be used due to no anti-virus/anti-malware/firewall because they are needed for studying & everyone would look at me like this---> Can you please help me? Thanks in advance <---- please put a smile back on my face! I am running Windows 7 Professional x64 6.1.7601 Service Pack 1, no other security programs other than the default Windows Defender. Jocelyn