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About nuzzmark

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  1. Oh..I forgot to say that the woman from ByteFence said Windows 10 comes with its own antivirus. ???????
  2. I don't know how to explain this, but I have Emsisoft Internet Security & Malware installed on my laptop. I'm running Windows 10. I keep getting a pop up window for ByteFence. I've tried to uninstall it, but it isn't listed in the Programs folder! I called ByteFence & the woman said if I uninstall (how do you do that when it's not there...but there?) it, I won't have any protection. I told her I have Emsisoft & showed it to her. She was sharing my screen. She then showed me folder for Emsisoft & compatibility. It didn't have Windows 10 as being compatible with Emsisoft. I am so
  3. Just a thought. Am I supposed to uninstall the previous Emsisoft program before trying to download the new one? I'm afraid to uninstall it for fear of not having any protection.
  4. Thanks for your help. I clicked on the link that was provided & the same thing happened. It download & when I try to open it, it says "failed." We can't call Emsisoft directly, so now I don't know what to do.
  5. I bought Emsisoft again, but am unsure if it will be delivered by snail mail or a download. When I bought it before, it was a download. I sent an email, but have not received any answer. I did get an email with all info with product key & license number. What now?
  6. I'm getting a pop up window saying "An unexpected internal processing error occurred. Please contact the support team." When I open Emsisoft, it says I'm protected. I don't understand. Has anyone had this happen? Thanks, nuzzmark
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