Seymour Heiney

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About Seymour Heiney

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  1. Thanks GT500. My understanding of the software's behavior continues to grow.
  2. All, I'm a couple weeks into an evaluation copy of EIS v11 and have noticed several times, when updates requiring restarts have been pushed to my daughter's laptop, that EIS does not automatically restart itself, even though I think I have the restart options set to do that. The only reason I've caught it is that I will notice a small exclamation point symbol in the taskbar notification icon when using her rig. Current restart settings are as follows: Computer restart notifications (checked/enabled) Application restart notifications (unchecked/disabled) Because hover-help tip over #2 states, in part, "If disabled, Emsisoft Internet Security will be restarted automatically", I assumed - perhaps incorrectly - that EIS would restart itself when it is needed with #2 unchecked. Apparently that is not the case because I've had to manually restart it on several occasions (see first paragraph). An automatic restart of EIS is preferred since my 15 year old daughter will likely ignore any restart notifications (remember, she is 15 and pretty much ignores anything that is not an email, chat, or text message) and utilizes the sleep function on her laptop almost exclusively. Rarely, if ever, does she shut the machine completely down. So the only way that EIS would get restarted on any regular basis is when Microsoft pushes a W10 update which will force a restart at some point. Am I misinterpretting the restart settings? If so, is there a setting to automatically restart EIS whenever the software feels a need? Its no big deal if not, as I monitor it frequently, but I'd hate for the protection level to not be what it should be until I happen to get around to checking. Thanks for reading. Seymour.
  3. Thank you GT500 and Aura. Your help is invaluable. I may experiment a little with having both firewalls active at some point, but for now my daughter's email experience will need to be with Outlook. I can understand that Microsoft wants to help protect the average end-user by ensuring a firewall of some type is running when accessing some of its built-ins (editorial: then why not Edge as well? A great mystery). But for now I suppose we can only hope whatever Microsoft process governs this "rule" becomes intelligent enough to recognize that a 3rd party firewall is active, and thus "passes" this rule. A wonderful weekend to all! Seymour.
  4. Yes, I had previously tried pointing all the default applications to MS browsers, Mail, etc. No love. Let me ask you this: are you sure Windows Firewall is disabled? The reason I ask is that many people go into the Windows Firewall GUI and "turn off" the firewall and everything turns red, but if you go into services, you can still see the firewall service running. I'm sure you checked to make sure the service has been stopped, but just asking because this has misled me and others before.
  5. Okay, I've added that executable to EIS application rules and did the following, while Windows Firewall still running: Opened Mail, invoked a link in an email, Firefox opened and navigated to the website just fine. Closed Mail. Turned off Windows Firewall, stopped the WF service, set it to manual. Opened Mail and invoked same link in email, Mail refuses to open it. Therefore, this would seem to indicate that Windows Mail must have WF running to allow access to the internet via an email link. I've tried this on another laptop and confirmed it. So it would appear that my daughter will just have to continue to use Outlook as her desktop client if she wants to be able to traverse links in her email. Thanks for helping. Seymour.
  6. Aura replied "You cannot enable the Windows Firewall when another firewall is installed on Windows, it disables it by default to avoid conflict." Aura, I appreciate the reply, and I'd like to learn more about how to add the W10 Mail app to the EIS firewall. Did you mean to say "You should not enable the Windows Firewall"? or did you really mean "You cannot enable"? Because I have to say that it is possible to enable the Windows Firewall while another 3rd party firewall is installed (not just installed, but active). I've seen this on more than just my machine alone. Please see attached screenshot that shows W10 FW running at the same time EIS states the PC is fully protected. So either both are active and running, or one of them is reporting the incorrect status. Looking in services/processes, I see both of them active and consuming RAM, although nothing abnormal. As I've said, I've seen this on other PCs as well, so it is not an anomaly, although I guess it could be an OS bug. I tried to create an application rule in EIS to allow the Mail app, but I could not find the application executable. I looked under the hidden windows folders in Program Files with no luck. If you know how to navigate to the executable, I will add it. Thanks you. Seymour.
  7. Friends, My daughter's laptop is running the latest version of W10 (1511) and Emsisoft IS 11. She started to use the built-in Mail application for email, as it is fast, "pretty", and easy for her to use. I've tried to get her to still use Outlook, but she wants to use the build-in instead. Okay, fine, its her experience, not mine. Anyway, one thing she discovered was that she could not open any hyperlinks via email when viewing in Mail (they open fine in Outlook). Firefox is her default browser. Well, as part of trying to figure out why links weren't opening, I had disabled Emsisoft to eliminate a firewall factor, but I did not enable Windows Firewall (which I turned off when IS 11 was installed). It did not occur to me that having no firewall whatsoever would cause this problem; I figured if anything the problem would be caused by a firewall setting, not lack of one. So as I was perusing through various forum threads in the wasteland that is the Internet, I came across an old forum post on some Windows 8 site where someone had the same symptoms as I, only it was, I believe, in Windows Live Mail ( which I'm not sure how that equates to the Mail app in W10). But anyway, the OP enabled the built-in firewall and this allowed clicking the links to invoke their default browser. Once I enabled the W10 Firewall, restarted the laptop, and now the links in email when viewing through Mail all open just fine via Firefox. So while the cause of the non-browser invoking link clicks is solved, it still does not tell my why, although I'm not sure I'll ever know. It may be that since Mail is built-in, Windows forces the end-user to have the built-in firewall on in order to access the Internet. I thought at first maybe it was only enforced for "built-in" applications, since Outlook worked fine having Windows Firewall off. But then why wouldn't they enforce that through Edge as well, an application which I would imagine is used far more often to access the Internet than Mail is. Just makes no sense. The dilemma now is, I have to determine whether Emsisoft IS and the W10 Firewall can coexist while both are active. I know the typical advice is to not run both the built-in firewall and a 3rd party firewall at the same time, but it may be her only solution. Would someone on this forum know the answer perhaps? It's not the end of the world if they can't co-exist, of course. She will simply have to use Outlook to access any email links, but today's world is all about convenience and ease, and it would be nice for her to have this convenience. Thanks for reading, Seymour.
  8. Thomas, that is exactly what I wanted to hear. Thank you for the quick response.
  9. I've run Norton on my daughter's laptop she uses for school, but recently it has been causing some freeze up issues. So we are looking to make a change. Emsisoft IS looks to be a good fit for her rig, however, to my knowledge it is not available in a brick and mortar retailer in my area, so my only option would be to purchase it online. One of the things that I detested about ordering Norton online was their policy of auto-renewal, which would wind up biting a lot of people like me who simply forgot about it and were renewed for another year without my expressed consent. This forced me to the local retail store each year to buy a copy of Norton from them simply so Norton would not have my credit card on file for them to practice their auto-renewal. Does Emsisoft practice this kind of auto-renewal, or, at the end of my paid licensing agreement, does it just stop working? I prefer the latter; I'd rather that is just stop working - which will get my daughter's attention - than be locked into another licensing period without me even considering it. Yeah, I know, I should remember this kind of stuff from year to year, but the principle of the auto-renew practice is abhorrent to me. Thanks for reading. Seymour.