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M.Sadegh.M

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Posts posted by M.Sadegh.M

  1. Hello Emsisoft team;

     

    I'm using some of universal app in my pc and every time I updating one of them I should answer to firewall (I set that firewall ask question about every connection) and BB question again and Update rule doesn't work for UWP app.

    Is it a bug? or maybe it's only my problem. Please Help me to find a way because answer to this question and editing this rule again as I wanted to be is very time consuming .

     

    Thank you;

  2. On 12/23/2016 at 3:07 AM, Frank H said:

    Hi guys, EAM /EIS beta 12.2 is out. 
    If you like to check the improvements we've made related to CPU/IO load during updates, pls switch to the beta feed and let me know your feedback.

    thanks a lot

    23 hours ago, Orlando Pivi said:

    Topic unlocked to let users post their feedbacks.

    Hello Frank and Orlando

    The problem still there.

    I recorded a video for you to clear subject. as you will see in video, I was typing and when update process finished messenger window freeze for a moment, mouse cursors changed to loading and immediately after notification jump out everything goes fine.

    Good luck.

    PS: I sent the video in PM for Frank.

     

  3. I experienced some same issues while updating. When starting skype and was connecting to someone emsisoft was updating... It looked like the animation froze for a few seconds in skype and then the message apeared that emsisoft had updated. After pop-up of the notification skype started and animation in skype were moving again. I use a SSD ;)

     

    I have seen this often by other customers while working on there computers with other programs.

     

    I confirm this issue. when auto update occurred and notification wants jump-out and simultaneous I'm browsing online(reload page, click on a link) or switch between program window, for a moment before notification coming out machine freeze for a seconds and as soon as notification coming out everything go fine.

     

     

     

     

    Hi guys, i'd like to jump in here.

     

    windows version

     

    Hello Frank

    I think PC reset points to different issue from main topic subject and better we start new topic.

     

     

    I experienced it on windows 10(final build).

     

    Does the issue show up when you perform a manual update?

     

    I didn't do manual update till now but I try to check it.

     

    Does the issue show up on every auto-update?

     

    there isn't certain answer to this question. because it's a moment and for experiencing this issue some events must be simultaneous.

     

    Can you see a relation between module size downloads and the issue?

     

    I think there isn't any relation between update size an the issue.

    because during a working day when I turn on my PC after first update(that normally occurred 15 hours later than yesterday update) EIS updating 9 times for every one hour.

    and I think after first day update the size and module have small size.

     

    Note: if you need any report please don't hesitate and say what kinds of report do you need.

     

    Thank you

  4.  

    Second thing is, if the update process is skipped (for example if the computer is off), update will start at next start and so it is the correct behavior.

     

    Thank you Orlando,

     

    Do you mean if computer is off for 2 days and for example update time frame set between 2am until 6am and turn on machine in 9pm after 2days EIS start update outside of time frame in 9pm?

  5. EAM/EIS was still in the enumeration phase and the scan hasn't even started yet at that point. Therefore it can neither be paused nor stopped. Your stop request is queued though which will cause the scan to be stopped on the next opportunity. In general both the stop and pause function are not intended to work immediately. They are requests to the scan engine to perform these actions at the next opportune moment. The reason for that is that the scan engine needs to make sure things will be cleaned up properly and you don't stop it while it is holding important locks for example which could cause freezes. So in general it will always finish what it is doing at the moment (like finish scanning the files it working on for example, or finish obtaining the list of objects to scan) before it will actually adhere to the requests. I suggest to better reflect that inside the GUI we should disable the controls after they have been pressed once (at least in case of the stop) so people don't spam buttons.

    Dear Mr. Wosar,

     

    your answer is compelling and explain everything clearly. ^_^

     

    Thank you. :lol:

  6. Hello

     

    Today I tried to reproduced issue again, but I faced with an interesting case.

    I was forced try more than one time to reproduce issue, because scan stopped without any problem but at the end I was able to re-create the problem.

     

    Another difference: as you saw in video, EIS hung completely, but this time just stop button didn't any response.other part work correctly (edit rule, log, etc).

    Even "on scan compilation" button also acted correctly.

    After about 15 minutes later, I stopped  scan from task manager.

     

    The report was attached.

    If you need more reports, let me know.

     

    ScanEngineDebug.zip

  7. This is not a freeze, but EIS performs initializations to prepare a scan (even may load signatures), this might take some seconds. please note that when you perform a 2nd context scan, the GUI won't 'freeze'.

     

    Thanks 

    Hello again

     

    I'm sorry for poor English and delay to answer. :(

     

    you're right, but this is annoying user, lag or anything you said.

    I think you should fix this.

    this problem reminded me the problem that was: delay to start main window when user is clicking on tray icon as you fixed with this update. (New: Single left mouse click on tray icon opens Emsisoft Security Center.)

     

    thank you

  8. Hi

     

    annoying issue

    today I was working with MS word and during that i was typing update notification Pop-up appeared and after that I couldn't type anymore because when EIS's notification window appeared it swap with MS word as main window and forced me to click on MS word window again.

     

     

    Remind: any answer for this problem

     

    And in the end of video when I click in "scan with emsisoft internet security" in context menu you see EIS freeze for 3 or maybe 4 sec to start scan.

  9. Hi

     

    Issue:

    1- I extracted a pack with 6 item that EIS found 5 of them. I clicked on "allow once" for 5  of them and then add them manually to quarantine and then "re-scan all". EIS found 5 of them and then term user in detection column disappeared for the sample that was clean. (Pic 2 and 3).

     

    2- I submitted one of sample for you and after submission column "Submitted" column was empty as same. (pic 1)

     

    3- a question: what's the difference between "Balanced" and "Thorough"? you Can understand better my question in video that I recorded.

    In "Thorough" mode I'm opening folder that have 5 malware sample but no alarm appear, just like "Balanced".

    Thorough mode Description said EIS scan every thing when they read but as I said no reaction happened when I opened folder with malware sample. reaction to malware samples for both mode were similar. notification appeared when I tried to rename samples.

    And in the end of video when I click in "scan with emsisoft internet security" in context menu you see EIS freeze for 3 or maybe 4 sec to start scan.

    Video

     

    Suggestion:

    Notification in pic 4 when EIS found 5 malware was very bad, I think you should work on it.

     

     

     And at the end of during these test I Faced with a error window that I sent it for you.

    post-40175-0-25891200-1474118025_thumb.png

    post-40175-0-22225000-1474118038_thumb.png

    post-40175-0-52491200-1474118491_thumb.png

    post-40175-0-36549100-1474118506_thumb.png

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