herisson

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Everything posted by herisson

  1. It's unusable due to constant firewall messages for all my local software despite clicking 'allow all'. I've had to restore my system to get back to a previous release then it automatically updated anyway. As ever since OA was dropped it is very high maintenance. I have now gone back to the 'delayed' release which is supposed to be stable but of course it's not as it has the firewall issues so I've had to switch it off again. I cannot switch off updates! I await a 'stable' release to test again. Bring back OA.
  2. Thank you for your support and understanding and your professional service during this difficult time.
  3. Instability? Some of us had no firewall for 9 days.
  4. "The issue arose when certain important issues were fixed in the firewall. Reverting those changes would have meant reintroducing a memory leak and an issue that allowed Offline Mode to be circumvented." Re-introducing a problem where offline mode could be circumvented is surely better than having to switch the firewall off altogether.
  5. This is surely a major bug when a firewall does not allow Windows to allocate a network drive. This should be backed out now. "If you would like a quick solution, then I recommend switching to the Delayed update feed, which will install an older version of Emsisoft Internet Security:" How much of an older version. You made a subsequent release which did not attempt to address this issue despite this issue being known to you. This should have been back-out or fixed immediately. It is extremely unprofessional.
  6. 9 days with my firewall switched off. This is just not good enough. When are you going to release the fix for this or back-out the changes?
  7. This is the 5th day I've had to have my firewall switched off. What's going on please?
  8. Quote: "Essentially Public mode assumes you are connected to something like public WiFi where you need extra security, and thus it blocks a lot more. The reason there's no mention of this anywhere in the UI is simply because it is assumed that your Windows networking settings will be configured for the type of network you are using (Home, Work, or Public) and those settings are used to determine whether the firewall should treat your network as 'Public' or 'Private'." My Windows network settings ARE configured correctly. for the type of network I am using. Your problem is that I changed the type of network I was using and changed the Windows seting to reflect this. Un fortunately EIS did not detect this change and change its settings accordingly. It's no use making a one off assumption at installation of a setting that can change over time and not make allowance for that. QUOTE: "The firewall logs only display things like changes to rules. Only the debug logs contain detailed information about what was blocked and what was allowed." I WAS referring to the debug logs. They did not contain the information they should have. QUOTE: "By 2 sets of logs I assume you mean the debug logs and the regular logs? The debug logs exist for our developers to debug problems. Since Emsisoft Internet Security isn't marketed to users who need advanced firewall logs, that information is only saved in the debug logs." It's no good using that excuse with me, I've been with Emsisoft for 6 years when it WAS marketed to users who need advanced firewall logs and they were readily availablr from the menu and they worked. If you don't want me as an 'advanced user' then say so and I'll look for something else. Your product has been dumbed down too far already anyway.
  9. David wasn't seeing your replies to my posts in this topic. He's not aware that you were replying via e-mail, and that someone was forwarding the replies to me. ------------ QUOTE ---------- herisson: If this is so important could there be a way of highlighting this discrepancy when it arises. I changed from a public to private network and changed Windows to reflect this. ----------------------------- The documentation should mention the difference between Public and Private. You can access that at any time by opening Emsisoft Internet Security and clicking on the little question mark in the upper-right of the window. Essentially Public mode assumes you are connected to something like public WiFi where you need extra security, and thus it blocks a lot more. The reason there's no mention of this anywhere in the UI is simply because it is assumed that your Windows networking settings will be configured for the type of network you are using (Home, Work, or Public) and those settings are used to determine whether the firewall should treat your network as 'Public' or 'Private'. ------------ QUOTE ---------- herisson: Why were the failures to connect not represented on the firewall log? ----------------------------- The firewall logs only display things like changes to rules. Only the debug logs contain detailed information about what was blocked and what was allowed. ------------ QUOTE ---------- herisson: And finally, why are there 2 sets of logs? There never used to be 2 sets of logs. It's very confusing. ----------------------------- By 2 sets of logs I assume you mean the debug logs and the regular logs? The debug logs exist for our developers to debug problems. Since Emsisoft Internet Security isn't marketed to users who need advanced firewall logs, that information is only saved in the debug logs. ----------------------------------------------------------------------
  10. Hi. I can't find any 'simple' questions that I haven't answered. I sent the logs yesterday as requested. EIS showed the network as public (which was correct until this year). Changing it to private in line with Windows has cured the problem. This raises a few points: If this is so important could there be a way of highlighting this discrepancy when it arises. I changed from a public to private network and changed Windows to reflect this. Why were the failures to connect not represented on the firewall log? And finally, why are there 2 sets of logs? There never used to be 2 sets of logs. It's very confusing. Regards Peter
  11. Hello, and thank you for contacting Emsisoft Support. Arthur had asked you a few questions after your last post. Did you forget those? Regardless, let's move forward. To start, please make sure both the EIS and Windows settings for your network are both set to Private or Work (but both the same). I can provide instructions if you wish. This alone should fix the problem, if they're synchronized. Second, please whitelist the Epson installation folder and driver (I won't know where these are without gathering logs, but I can do that), like this: To whitelist a program folder in Emsisoft's File Guard: 1. Open your Emsisoft Anti-Malware or Internet Security product 2. Click "Protection", along the top of the window 3. Click "File Guard", in the row below where you clicked Protection 4. Click "Manage whitelist", a button on the middle-right side of the window 5. This is where it gets tricky, because the interface is a bit odd: Click the word "File". You should see a small "v" down arrow. Click it, and change it to "Folder". 6. In the row immediately to the right of "Folder", click. You should then see "...". Click the dots. 7. In the file browse window that appears, navigate to the program installation folder; something similar to C:\Program Files (x86)\programname\ 8. Leave all the boxes checked (a check box means "ignore with this module"), and click OK to add that folder to the exclusion list. This will add the entirety of that program's folder to EAM's ignore (white) list. 9. Click OK again to close the whitelist management window, and close your Emsisoft product if you wish. Let me know if that alleviates the problem. If it does not, we'll likely need the debug logging that Arthur asked for in mid-April, so it might be best to post back there if it comes to it. Best regards, David Biggar Customer Support
  12. I can't map or access a shared drive without disabling the firewall (11.6.0.6267). Network set to private. Reset firewall to default global settings. Once connection established can re-enable firewall and use ok. ALSO Can't access KODI from Android without disabling firewall. Once connection established can re-enable firewall and use ok.
  13. OK, I've uninstalled V10. Where can I download V11 from?
  14. Yes, screenshots are fom v10. I had to revert to v10 because v11 caused me so many problems including non responsive pc on several occasions within first couple of hours and having to resort to the power off button. No BSD. V10 has now auto updated again to v11 despite auto update being turned off. At my next restart I'm going to have to restore my OS again so I can carry on working. Problems with v11 are bad enough but to have it perpetually forced on me is not good. I'll do all I can because I believe in the product but it seems from the forum that we're doing the testing, and I've got my own work to do.
  15. And when I say these images I meant the ones I had to paste into the post, but I see that they've been removed. What type of file can I attach, if any, and can you please make this clear on the Attach Files panel? Edit: It seems others are attaching zip files so here are the screen shots. My previous question still applies...... eisv11.zip
  16. I had to back out my whole system from v11 which crashes my pc and I turned auto update off. Now I find its's auto updated to v11 overnight and asking for a restart. How can I stop auto update to v11??? I am not allowed to upload a document (.doc) containing these images, why not? This product used to be seamless, now it's becoming very frustrating.
  17. Hi Arthur I restored the whole of my windows system to a point prior to the v11 auto install so there are no records of it. If I'm the only one experiancing such severe problems let me know and I will temporarily install v11 again, recreate the problems and run the scan above. V11 just wont run on my pc and blocks at least 2 of my processes without rules or messages. Just as an aside, I am a long time user of Emsisoft and the last release seemed like a simplification of internet security which I didn't like because it OVER simplified and made it more difficult to control and understand what was and what was not being restricted. I guess this looks like the price for developing for the mass market? Peter
  18. Windows 8.1 x64 Ubiquiti unifi controller fails to start (ace.jar) - no errors or messages Intellipool Network Monitoring service fails to communicate (inmservice.exe) - no errors or messages Emsisoft protection service (a2service.exe) - constant use of 5% cpu System lag occurs Emsisoft crashed and system hang on trying to investigate above using application rules panel - had to power off System hang for no apparent reason - had to power off No application or system messages in windows log for any of above. Restored to before auto update to v11, unplugged modem, restarted, tuened off emsisoft auto update, turned modem back on - all ok again. When will it be safe to take this new version?