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Everything posted by Skatman88

  1. Hi Arthur, I've been speaking with Thomas Ott behind the scenes and he's now fixed the issue. All it was, was that the particular license I was trying to apply was assigned to normal Windows devices and this was Server 2016. When I initially applied it, I don't think there was a specific server release, but there is now which is obviously what's caused the issue. Being the great customer-facing company that you are, Thomas swapped one of my workstation licenses for a server license as it's only for home-use and it worked instantly. I think it was because I had only just turned the server back on again. I had set it up a while ago to act as an Emsisoft server, but it was underutilised and costing too much in relative power consumption so I turned it off. I've recently decided to migrate my Plex Media Centre to the Windows Server instead of Ubuntu as I'm fed up of having to try and fight with Ubuntu every time it breaks itself after an update. ha. Anyway, thanks for your time and this topic can now be marked as closed. Best,
  2. OK. Can I send it to you in a message? Not keen on the thought of all that diagnostic information being in the open.
  3. Hi, I bought 5 licenses in January this year and, for some reason, one of the devices has just started telling me that the license key is invalid when the same license is working fine on 2 other devices. Can someone please help me resolve this? Best,
  4. I've been over my old e-mails, but I just can't find the one with the license key in. Can someone get back to me?
  5. Hi all, I've currently installed and configured Sophos UTM9 on my network and it has an "agent" that can deploy to end devices. Unfortunately this seems to have a compatibility issue with Emsisoft Internet Security. I'd love them to be able to work together, unfortunately it just doesn't want to work and slows computers down to a point where it is unusable. Has anyone else tried to use these two together? Has anyone else made it work? If there's anyone from licensing reading this, would it be possible to "suspend" my licenses for a short while so that I can try the Sophos agent and see which one I prefer? My license is up soon anyway and it may well make me decide on whether or not I renew it when the time comes. Cheers,
  6. Thanks for the update. Out of interest, why don't you recommend leaving the screen maximised?
  7. Hi All, I've got a Microsoft Surface Book i5 with 8GB RAM and 256GB SSD. It's absolutely brilliant and I would heartily recommend them to anyone. However I have an issue with Emsisoft Internet Security. Upon start up I am greeted with a blank GUI screen by Emsisoft. This screen disappears when I open the "Security Overview" and close it immediately. Any help would be much appreciated. Skat
  8. Hi Thomas, Absolutely awesome customer service as usual; thanks for everything that you did! Skat
  9. Cheers Peter, I did already e-mail them but I'd not heard anthing. Skat
  10. Hi all, I've just bought a nice and shiny Microsoft Surface Book (yes, they are as amazing in real life as they look!), and I wanted to be able to install Emsisoft Internet Security on it. The trouble is that my license is only for 1 PC and I don't particularly want to renew my license just yet because I still have 7 months left on it. Does anyone have any recommendations on what I can do? Kind Regards, Skat
  11. Hi Christian, I've just sent you a message but please feel free to ignore. I've since tried to replicate the error but this time it worked. My guess is that the licensing team saw my message and unblocked my license but didn't respond. Thanks anyway, Skat
  12. Hi All, As the title says, I cannot register my product after rebuilding Windows 10. I had some issues with it (Windows 10) and so had to rebuild it the other day. All of my other AV products have reinstalled fine and I have EIS running on a temporary trial basis. Can someone please point me in the right direction? I have e-mailed the support team but have not yet heard anything back. Kind Regards, Skat
  13. Do you have any idea how disable this feature on MBAM?
  14. Personally, I wouldn't exclude any mail client from any AV tool. Speaking from experience, a huge amount of malware arrives via this attack vector, be it links or attachments, and I wouldn't want to exclude it at all. That being said, I'm not 100% sure on how the scanner in EIS works so it may actually be fine. I just wouldn't chance it.
  15. Hi Guys, I'm having issues running Emsisoft Internet Security (EIS) 11 and Malwarebytes Ant-Malware (MBAM). When restarted and both applications are running, MBAM.exe is showing at utilising ~50% of my CPU on its own. I've set the exceptions up so that both EIS and MBAM "trust" each other, however it's still using far too much CPU. This problem only occurred AFTER the installation of EIS and MBAM worked absolutely fine with both Kaspersky and Emsisoft Online Armour which I was running previously. I've currently uninstalled MBAM because of the issue, however I do not want this to be a permanent fix because I've paid for the premium version of it! If you need me to provide any logs, please give me a shout. Skat.
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