pat562

Thanks Thomas,

Appreciate the help.

I also have the same issue. Been with you guys for awhile. There was a site to where you could check the location of your device and do a other things, I have no idea where it is.

Thanks in advance for the help

Pat

Yes, thank you for that, I saw that in the change blog and I'm now using the stable edition, did an update, rebooted and all seems good.

Pat

Just want to report that everything is running good on the beta, no problems since installing that update.

Pat

Just tried the beta, and all seems good. I had been using GT500 fix, but when I went to turn on the beta, that box was empty, so I uninstalled and re installed the program, switched to the enable beta updates, then I updated it. Restarted and all seems fine now.

My question is when can I turn off the beta updates and just use stable? When the permanent fix is released for this bug?

Pat

1 hour ago, Kevin Zoll said:

You missed the point of having a Command Shell, it exists for the very reason we have users use the CMD prompt.  Not every problem is solved by a reboot and asking users to uninstall the product and reinstall it every time something breaks for unknown reasons is a worse solution.

Modern = Windows XP and newer.  That should not have to be said.

lol

Well either way, if having a product where users has to run a cmd prompt in order to get their computer to stop freezing is not a good product. I think you missed my point in that original post.

Also what do you consider modern versions of windows? is windows 10 or win 7 32 bit version not modern? 

Pat

They still accept dos commands - IE Cd.. and so on

Pat

I don't think they want people who want to try it out or purchase it to install it, then it freezes and does not load at all after a reboot. Most users will just uninstall it and go elsewhere. I doubt they will search for some sort of fix and find themselves here learning that in order for them to run this, they will have to open some 1998 dos window to enable logging.

Pat

GT500 fix worked for me. I guess you have to send him a message to get instructions for the fix. I think this is just a temp fix. Also as others have said, enabling logging from the above post 

fixes is too. Hopefully they are working on a permanent fix for this and will update the this thread along with the other ones when they do.

Also the pain with GT500's fix or at least for me is I had to startup in safemode to get that file in the directory, otherwise it was easy.

Pat

Yea, I wanna turn the debug logging off but afraid too...

I just tried to do what you said, got as far as restarting and then it booted up fine and works. Tried restarting again and it worked with no error messages. Dunno if you still need the logs or not?

Pat

Well I tried to disable the firewall and reboot, Got the same issue. I just yesterday upgraded to the internet security from the regular anti-mailware. I for have resorted back to the regular anti-malware to fix this problem, unfortunately my license expires for this product in a day. Hopefully there is a fix by then.   Been with you guys for 5 years and so far I have been virus free. You guys are great.

Pat

Yep same issue here, It installs fine, but upon reboot I just get the message Emisoft Protection is waiting for a component(service) to start, then after a few minutes I get the same messages as whats posted above.

Pat

I understand your frustration due to the lack of any concern from the supporters of this program. They created an update, that caused all these issues and left us to figure it out on our own. Having to hunt down a older version which was not easy, removing our current version, then running some batch file that did not even work for me.

I had to restore my computer to an earlier date to fix my issues, others had luck with the older version install trick.

Use this tool to remove your older version and then you can install again

http://support.emsisoft.com/topic/7904-reinstalling-emsisoft-when-it-is-already-installed/

The link is in post number 2

Hope you figure it out

Pat

Well I think I finally got it to work again. Just a few data points. This program was always in my "Program Files (x86) folder. When I recently uninstalled it and re installed it would put it in my Program Files. It never worked there. No matter what I would do. Even when I installed the version emsisoft 11.0.0.5984. I was getting the same message on start up. "No real time protection".  I was using revo uninstaller to remove this program and all traces.

I did a system restore to right after Christmas and after that was complete, emsisoft did an automatic update. But the program is back in the Program Files (x86) folder somehow.

So everything seems to be working now.

This was not much fun lol. But I have been using this since 2011 and I have never had a virus.

Thanks again for the help

Pat

I suggest to uninstall Emsisoft by Revo Uninstaller or something like that. Then download Emsisoft 11.0.0.5984. Block internet connections. Switch off updates. Turn on internet and do all that says GT500. Then click 'update the program' from tray or from interface of antivirus.  

where can I find that version Emsisoft 11.0.0.5984 to download?

Thanks for the help

Pat

Well, I still out of luck. Glad to see others getting this to work. but no luck here

Pat

well got it to run but nothing was found and I still can not do any real time protection. Here is the screenshot. No updates were found...

Pat

All that's in that batch file is this    "a2cmd.exe" /u"

I even manually did it and the command scanner shows for a sec then closes.

Just tried it and nothing really happens. Here is the message that displays in the cmd box. I ran as administrator

 

Attempting to update using command line ...
Please always use the /s command when running Emsisoft Commandline Scanner from
within the same folder that contains an active Emsisoft Service component or shu
t down the Service if it is no longer needed.
Press any key to continue . . .

I'm also running windows 7 64bit, Everything was running fine, Never had any issues since 2011. But since last night, I have no real time protection. Submitted an email and a few posts here and I have not heard anything. Kinda sucks 

Pat

does anyone have a link to the last version prior to this update? I would rather run that one and turn updates off. At least I can get some real time protection.

Thanks

Pat

I'm the same as snarky - ran those windows updates but no real-time protection. Anychance you can roll back the update while you fix this one. Not much fun spending hours trying to fix this.

Pat