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About Cube

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  1. Hello, We've been using EAM for some years now and as a tech shop we would install the 30 day trial EAM on every single PC that left from our bench. We thought it would be a great way for people that came in with their PCs infected or running slow to get to know your product before they actually bought it. Also it was great for us to try and do a follow up sale a month after they tried your product. Unfortunately with the new change on the trial with the obligatory email registration it is very hard to go on like this. Most of the times we don't have the client's email or he/she is reluctant to give it to us even for that legit reason. Also none of the other antivirus programs makes it mandatory to create an account with them in order to try their product so that also makes people think twice. Is there any chance to have an edition that doesn't require the email registration when installing the trial? Thanks in advance.
  2. Hello, we need to change a server and the only thing that is left to do is move the EEC to the new server. How should I do this? Thanks in advance!
  3. Hey guys, I have a suggestion to make. There is this package manager that is getting more and more popular, that people can contribute by making packages and submitting them to the community repository. Some one has made a package for Emsisoft anti-malware but unfortunately it seems it is not maintained anymore (last update on 2015) even though installation works. Would you consider making and maintaining an "official" chocolatey package, one that could also accept installation parameters such as language, silent installation etc? Thanks in advance, Cube
  4. Hey guys, we've got a licence for four android devices and we activated successfully the first one that is using a different gmail account that the other three. Can we please split the licence? Thanks in advance Cube
  5. Hey @Thomas Ott, any news on this? Thanks in advance!
  6. I think what @Simply_Me says is that there is no option to actually enter the licence key. There is only one button (Buy Now) and no "Enter Licence Key" button that used to exist. I have just installed a trial to a customer of mine, activated the trial until I buy a key for her and I cannot see the button to enter the key. There used to be one... Version 2017.3.0.7336. Regards, Cube.
  7. Hello all, I have bought 2 licences for Mobile Security. I have activated the first on a tablet with not a problem but when I tried to activate the second I got a message saying that the licence is already in use. The two android devices operate under different google accounts. Is this the problem? Thanks in advance
  8. Hey @havredave, thanks for your input. Tried what you suggested and I still have the same problem. Tried installing another Antivirus product (if you want details PM), and the PC would boot in 9 seconds with no problem. Have left the client with this at the moment but I would like to see this being resolved before the trial period of the other AV is over so I can reinstall EAM again on his machine. Thanks in advance
  9. Same problem. I noticed it on a Windows 7 x64 Ultimate machine. Please let us know when you fix this. Thanks in advance
  10. Pity but understandable... Anyway I run the sc delete epp32 command and after a reboot the problem is solved. Thanks anyway Cube
  11. Having the same problem on another computer running XP with EAM. Unfortunately I cannot download the fixlist.txt file for some reason (the forum that is) to try the fix posted on this thread. Would you like some log? Thanks in advance
  12. I am having the same problem... Can you please help? Thanks in advance
  13. Cube

    Key problems

    OK, thanks a lot. problem seems solved now...
  14. Cube

    Key problems

    Thanks for the reply @GT500 but I missed the part that I should not remove anything and just scan. I am attaching the log just in case this helps you. Please let me know how I should proceed. Cube EmsiClean_2016.06.16_11.15.50.txt
  15. Cube

    Key problems

    Hello, I am having the same problem. Installed EAM, typed the key but at some point the key turned into another key that we don't recognise. Also it looked as it was valid for 30000 days or something like that, obviously a bug... I typed in again the key but next day the key switched once more. I decided to uninstall EAM and install it again but now I am getting a message about a recovery key. We are resellers (signed up on the website) but haven't been contacted by Davlat Aminov. What should we do? Thanks in advance.