A computer at my office was infected with the Nemucod ransomware. All .doc, .docx, .pdf, .jpg, and other file types now have ".crypted" added to them. The virus also spread to files located on the shared network files.
I downloaded the Emsisoft Decrypter for Nemucod. I followed the instructions and downloaded some "clean" versions of files saved as attachments, and dropped both a clean version and decrypt version onto the program. But no matter which pairs of files I use, I get this same message:
"The decrypter could not determine a valid key for your system. Please drag and drop both