Jump to content

mY1024emsiU

Member
  • Posts

    10
  • Joined

  • Last visited

Everything posted by mY1024emsiU

  1. 05/19/20 RE May 12, 2020 post from GTE500. I don't know anything about the mistake mentioned regarding support topic hijack. I did receive one inbox message from GTE500 on May 12 and wish I could have been able to try those steps weeks ago, before the OS went catastrophic. Although a customer of EAM since Nov, 2015, at this time we do not wish to continue. Thanks again for your time. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
  2. My access to the internet w/ this alternate machine has been intermittent for non-related reasons, so again, sorry for the extended delay to followup here. The laptop at issue has been set aside until a reinstall of the OS can be done, unfortunately. I was using Emsisoft Anti-malware Home To my recollection, System Restore was tried as a last resort, after uninstall failed in normal mode and Safe mode (as I said in Apr 20 Post). It would have been nice if there had been some sort of support that would have repaired the app so it would allow me to enter the app password that I had setup, to complete a clean uninstall of EAM. The reason for my earlier quote that may have sounded frustrated, was partly because one of the messages I received during my uninstall attempts that I mentioned 20 Apr said-----"....Please correct the problem or obtain a new copy of the program".... I assume, but don't know for sure, that if I had uninstalled EAM a couple of days earlier, before my license expired, maybe all would have run smoothly. Anyway, thanks for your time here.
  3. Is this typical for EAM users, that the uninstall fails if their subscription has expired? Or is my situation perhaps, unique?
  4. mY1024emsiU Have been using Emsisoft for years. On Windows 10 pro 64bit, unable to uninstall via add remove, tried EmsiClean64.exe as admin and get msg saying "Uninstallation of this software is restricted by your administrator" GT500 Did you have an administrator password configured in Emsisoft Anti-Malware? mY1024emsiU Yes, license just expired on Apr 17th, 2020 and now cannot launch program. GT500 You'll need to remove that password from Emsisoft Anti-Malware before you can uninstall. mY1024emsiU As I said, the program won't launch. How can that be done? stapp Is there an EAM icon in the taskbar? If there is, try right-clicking on it and select 'shut down protection' mY1024emsiU No. The icon stopped appearing when the license expired yesterday. The Task Mgr shows an Emsisoft Protective Svc. Had already tried End Task on that, but still could not uninstall EAM. stapp Perhaps a try of booting into Windows safe mode and seeing if you can move things along that way? New Today 04/20/20 mY1024emsiU Sorry for the delay continuing here, but now having to use a different machine. In answer to stapp's last question, yes, I tried uninstall EAM in safe mode but failed. Eventually tried system restore to earlier time (before EAM expiration) from there, in Safe Mode, when tried uninstall EAM again, error msg file "C:\Program Files\Emsisoft Anti-Malware\unins000.msg is missing. Please correct the problem or obtain a new copy of the program" So it appears that if I buy EAM again, I might be able to uninstall it?
  5. No. The icon stopped appearing when the license expired yesterday. The Task Mgr shows an Emsisoft Protective Svc. Had already tried End Task on that, but still could not uninstall EAM.
  6. As I said, the program won't launch. How can that be done?
  7. Yes, license just expired on Apr 17th, 2020 and now cannot launch program.
  8. Have been using Emsisoft for years. On Windows 10 pro 64bit, unable to uninstall via add remove, tried EmsiClean64.exe as admin and get msg saying "Uninstallation of this software is restricted by your administrator"
  9. 10/24/16 upgraded Anti-Malware from v 11 to v 12, noticed on 12 there is no "About" link on Overview tab to check version. Did see V12 indicated in help files via "?" Not a big deal.
×
×
  • Create New...