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caretechit

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  1. Hello, We have a large number of clients currently connected to an on-prem EEC instance. We've done a small pilot and are seriously looking at moving all of them to ECC in the near future. I have a couple of topics to discuss: 1. We have discovered that on existing clients, if the user navigates to Settings and clicks on "Connect to MyEmsisoft", they are automatically connected and show up in the Workspace almost immediately. Neat! I assume it knows to connect to the workspace because the license key in their software is attached to that workspace. Can I get confirmation on tha
  2. For anyone reading this, Frank helped me track down and delete an overgrown (5+GB) log file. Working much better now! (Thanks @Frank H!)
  3. Thanks @Frank H! Email sent. I'll try to remember to post back here with whatever the solution ends up being in case anybody else has this issue.
  4. A quick update. I have created a scheduled task to stop the EECServer service, kill the EECServer.exe process, and then start the EECServer service every 15 minutes. At least, that will keep us from going long stretches of time with no updates, but probably not a good long-term solution.
  5. Hi Team, We've been using EEC for some time and love it! Have about 150 clients running off of it at this point and adding more soon. The EEC is running on a server that is also the Domain Controller. (Running Server 2016 Standard with 8GB of RAM). It isn't doing any file/web serving or hosting any other 3rd-party applications, basically just Active Directory and EEC. Lately, the EEC service seems to not want to stay running for very long. Initially we would notice that we hadn't been getting email and webhooks for a while, or we wouldn't be able to connect to it with the GUI on
  6. Great idea @Robert2017! So just choose a random exe or folder, which creates an exception item, which can then be edited to whatever you want. That seems to work fine. So I have a workaround now, which is great. But I do still think there is room for an actual process for this. It seems it would be most intuitive to have an "Add exception" button, which creates a blank one where a value can be keyed in or pasted, at that stage there could be a browse button to go find it if desired. Thanks!
  7. Hi Team, I'm trying to add an exception for a printer software that is triggering alerts. I would like to do this organization-wide using policies, however, the "Add Program" and "Add Folder" browse only allow selection of folders and programs that are already installed on the server so I'm not able to add the exception. How to do this? Thank you!
  8. @Frank H I agree. Keep to the core functionality. It needs to be reliable and secure above all else. @Jerry Locke We use EEC in conjunction with ScreenConnect Access and/or Panorama9 to provide that RMM stuff and we're pretty happy with that mix. I hope that's helpful.
  9. I've noticed that in the list of clients in the "Clients" tab, the date/time columns (Last connected, Last update, Last scan, Last alert) are sorted as strings rather than dates. For example, if I click the column header to sort the date, 1/25/2017 would be treated as higher than 9/25/2016 Real values sample follows: 1/12/2017 1/15/2016 1/20/2017 1/22/2016 10/12/2016 As you can see, they are sorted "alphabetically" just fine, but no good for seeing which clients haven't been updated in the longest amount of time. EEC definitely still usable
  10. Is there any formal documentation outlining the format and data fields/descriptions that we can expect to receive as webhooks notifications? Looking to use this to push automatic ticket creation/resolution into our PHP-based CRM system. Thanks!
  11. Hi Frank, Sorry I left things out so I totally understand your confusion. It's not a question at all but a feature request. The idea here is to provide managed antivirus to these users. Since this will be on their home computers, they will need to have full access to be able to disable/enable and modify settings, but I don't want them nosing around the licensing to get the key and install on other computers. I also don't want them to get renewal notifications as we will be handling that behind the scenes. Specifically, what I'm hoping for would be a Computer or User policy tha
  12. Hi Folks, MSP here. We provide Emsisoft to our managed services clients as part of their service subscription with us. We manage renewals and licensing for them. We want to prevent the clients from viewing and potentially using that license key to activate Emsisoft on their home systems or other systems that they aren't paying us for. They also do not need to be bothered with renewal notices, which send up red flags for them and make it seem like we aren't taking care of everything. We are also looking into using EEC to provide subscription managed AV to home users over NAT, for thes
  13. Fantastic! I just switched back to the stable channel and updated. Looking good so far.
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