GREGORY

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About GREGORY

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    Forum Regular
  • Birthday August 17

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    Bogotá-Colombia

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    onbox.colombia

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  1. Today has started to update without any problem!! Best Regards!
  2. Dear Emsisoft Support, In the 2019.10 update Emsisoft is no longer updated automatically every hour, I have to update manually, if I set the option Update feed in Delayed, and downgrade to 2019.7 Emsisoft automatically updates every hour without any problem... Please review attach files EmsisoftDiagLog.txt
  3. Hi Dear Frank, I need your help, Emsisoft is currently unable to download the virus signature update, we have tried to download the software from the download link and it is impossible.

    It seems to be connection problems with the Internet provider, we already communicate with them and request the IP to ping, can you inform us of the ping please?

    1. GREGORY

      GREGORY

      The client still cannot download updates, the IP is 181.49.36.226 and 181.49.36.225, is it that you have any blockage of that IP?

      WhatsApp Image 2019-11-01 at 10.05.43.jpeg

    2. Frank H

      Frank H

      hi,

      has this issue been resolved already ?

      > we have tried to download the software from the download link and it is impossible

      what do you mean with that ?

       

      Thanks

      Frank

       

  4. yes, the update has been applied and still not loading Emsisoft
  5. Dear GT500, the problems continue and now with many more pcs.. I already send you more reports
  6. Third team with the same problem still has Emsisoft installed EmsisoftDiagLog.txt
  7. Dear GT500, This is another computer with the same problem, the product was uninstalled and now it does not let you install Emsisoft EmsisoftDiagLog.txt
  8. Dear GT500, we send one of the logs, later we send others... EmsisoftDiagLog.txt
  9. Hello Dear Support. Several days ago we had problems with some computers! Appear: An important problem has prevented the program from starting. Emsisoft Security cannot connect to the program service. Please restart your computer and try again, or contact the support team if the problem persists. In one of the computers we have uninstalled the Emsisoft and now we cannot reinstall. In others we have restarted but the problems persist. I need your HELP!!!!
  10. No issues so far.
  11. Can we know the reason for this decision?
  12. Does emsisoft leave av-comparatives in 2019?
  13. Emsisoft good job! Full report: https://www.av-comparatives.org/tests/android-test-2019-250-apps/
  14. Dear Emsisoft, Can not send command lines from another mobile phone to locate or ring the mobile phone? Best Regards!!