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jedsiem last won the day on November 9 2018

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  1. Today I got again a few PCs with broken Firefox-Installations. The issue that EMSI is interfering with Firefox Update / Helper is not new. And in the last few months it got more visible. "Behavior.HiddenInstallation" in "C:\Program Files\Mozilla Firefox\updated\uninstall\helper.exe" "Behavior.CodeInjector" in "C:\Program Files\Mozilla Firefox\updated\firefox.exe" Doesn't happen with Chrome updates. Wasn't the case the last years. EMSI or Firefox changed something in their routines. Since EMSI now sells a Enterprise-Line it's time to debug accordingly.
  2. This behavior is not limited to a certain Firefox version. It's happen very often. EMSI is breaking Firefox installations when an Firefox update is running. Not always and everywhere. But you end up with PCs without a working firefox every few weeks.
  3. Let's see it as a feature request for EMSI. Creating a RescueCD/USB or offering an external tool for that. People switching from other AV-Tools might expect such a feature. WinPE or Linuxbased are offered by competitors. But I'm not sure how many users/customers are waiting for such a feature. Without a backup tool, the rescue promise is often falling short. And endusers often skipping creating and updating the boot-cd/usbstick. Looks like a lot of work with little impact on the userbase.
  4. EMSI moves into the direction of the other Softwareproviders. Differentiating price model between home and enterprise. 30day trial only via account. Getting direct user contact via enduser accounts. Other AVs have done that before. As long as you're not a pure reseller, but let' your customers pay for the support it's fine. The promotion aspect might be no longer worth offering a free 30day option without account. EMSI will look at the stats of conversion rate. I would be surprised to see 30day Trialkeys for reseller soon.
  5. 2018.10.1.9026 is now on stable. Thanks.
  6. 2018.10.1.9026 is now available on stable. Your issue might be solved now without changing anything 😉
  7. sz What version of EAM is running? Please turn the updatebranch to delayed and check again. The stable version is still containing some issues around network connections.
  8. Was soll das bedeuten? Im Zweifel bedeutet das fĂŒr Server eine andere Software einsetzen und EAM auf en Clients zu halten. Es wirkt eher wie eine verschwurbelte Preiserhöhung. Preis und einfache OberflĂ€che waren bis jetzt Hauptvorteile von EAM. Die Enterrpriseconsole ist auch kompakt. KomplexitĂ€t und Featureflut haben wir ja bei der Konkurrenz genug. Preislich ist sicherlich noch etwas Luft, aber wenn jetzt noch eine Schulung fĂŒr die Preis/Featureliste notwendig wird, dĂŒrfte es Akzeptanzprobleme geben. Da bin ich mal gespannt, wie die Spreizung zwischen Enterprise und Privat gestaltet wird. Gerade was Betatests angeht. Die Netzwerkverbindungs-Probleme mit 2018.9. ware da eine interssante Erfahrung.
  9. Still no issues around network-connections. Looks good. Hopefully we get some more comments about the beta from other people.
  10. The first hours with 2018.10.1.9026 show improvement with connection issue. The next 48h will show if all kind of issues around network connections have been fixed with this beta. So far it looks like a big improvement.
  11. I don't know, that's why I'm asking 😉 I don't like the concept "We know what the enduser needs to know". You might hide things to not confuse users when interacting with support or others. But being able to see changes in engines via version number can help a lot. At least if you run testinstallations of beta,stable and delayed sidebyside. After hours of testing with different scenarios, even the deactivation of the surfprotection in 2018.9 is not always working. The status is deactivated, but the surfprotection looks still on. Only the holistic deactivation ("Pause protection") via the 10min etc. menu is showing an impact when reproducing issue via e.g firefox downloads. When the indication of what is active or not, is buggy, the process of narrowing the issue is very difficult. When most of the customerbase is "driven" onto delayed feed, you will get less information about issues in the future. So you rely on customers which run additional test-installations for beta and stable.
  12. It that the case? Interesting kind of thinking. I'm not sure, how you come to the conclusion that it don't make sense to answer my question.
  13. I don't see the exact versions of the EMSI and Bitdefender versions there. Only the EAM version.
  14. What parts of EAM are still active when all four protection systems are disabled? After running hours of tests, I was able to get crashes from Squiggle (OpenSource LAN Messenger) with all four protection systems disabled under 2018.9.2.8988. Under 2018.6.0.8750 I didn't get the crashes from Squiggle (6 days running without a crash). My first idea with Surf protection causing the issues seems to be wrong.