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You can try Shadowexplorer to recover files from shadow copy. You don't need to have history files enabled. It won't work everytime but you can try it at least.

PDFs:https://uloz.to/!gOklqoTGuB9h/3m77099-rpt-zip JPGs: https://uloz.to/!p5Z3PHToomB7/3m3-0780-kasparova-zip

do you think it will scan all ports for the RDP service? Because our infected customer has open RDP but routed from different port, not the default one.

I can send you encrypted and decrypted files. Is JPG alright? I have few of them PDF also. PM or post it here? But with those exe files I'm sorry, bitdefender deletes it all.

Dear Sarah, thank you for your answer. I will wait then. Have a nice day.

Greetings, Our customer get some new ransomware and all data are encrypted and named "filename.[[email protected]].theva" and in every folder is #_README_#.inf file with some info from the ransomware creators. I did not find anything on google except two logs from some malicious scan logs. I can send encrypted and decrypted files. Also I attach logs but I think there will be no notice about any ransomware. Malwarebytes didnt find anything, nor bitdefender . The ransomware uninstalled ESET antivirus somehow. Edit: I found it should be some BTCware and now I am trying decrypting tool, wi