I’m having incredible problems with my HP Pavilion Laptop, just purchased in December (windows 10). Even after running Emsisoft and deleting the 2 high-risk files that had been found, I can’t use the computer for more than 15 minutes before it locks up. I go between two locations and the problem is much more evident at this location, however, my husband has no problems with his laptop. When making a side-by-side comparison test yesterday, I found that his computer will have the spinning arrow if mine is on and locks up. When mine is shutdown, his operates normally. The internet speed test shows a download speed of about 12.8Mbps when the machine isn't locked up. When mine is locked up the test will barely run until my PC is shutdown.
I ran into issues when I was at this location by myself in March and had the laptop scanned by a professional who uses and recommends Emsisoft. He found no hardware issues and removed some viruses but said there was nothing major. The laptop seemed to operate without issues at my other home.
There are lots more details I could give on what’s gone on, including pictures of the various error screens. I’m typing this on Word first so I can get a posting up before it locks up again! The logs are attached.
Thanks for your help.