Report i have a problem with my picture and i cant resolved in Help, my files are encrypted! Posted Wednesday at 05:05 AM Hello @ahmedmahmoud If you think that your files have been attacked, for example, encrypted or blocked, then you need to attach an zip-archive with files to the message. Place 2-3 encrypted (blocked) files and a ransom note in the zip-archive. Usually, when hackers encrypt or lock files, they leave a ransom note where they write their demands, indicate the amount of the ransom. We will try to determine which ransomware attacked your files.