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About Ptrmgtsvc

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  1. I installed Emergency Kit today after removing a prior installation. When I run it I get a message saying "Could not connect to update server..." All connections and proxies appear correct. Windows10 Home 64 bit A secondary possibly related issue is that when the previous installation was deleted epp.sys would not go away and had to be removed from the folder(s) to allow the folders to be deleted for the replacement installation. It is now renamed and sitting in its own folder. It cannot be deleted because the computer thinks it is in use. Process explorer disagrees.