rk123

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About rk123

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  1. I am getting repeated alerts of the "JS-Includer-AHH trojan" by my AV while browsing. This just started over the last day; I have gotten at least 30+ alerts of "blocks" for this by my Antivirus program. It seems like I have an infection that is being triggered by something. In addition, my AV found the HTML:FBJack-A trojan while visiting a site; this was blocked.by my AV program. Other malware that has been found recently includes: [These infections all occurred since mid-May; even though I did a major computer malware cleaning in late June which did not detect these]] Win32:Malware.gen Win32:HiddenStart [PUP] java: Malware-gen [Trj] java: CVE-2012-1723-AMO Win32:PSWtool-AP [PUP] This seems like a VERY NASTY and persistant infection. My AV program does not seem to be able to repair/find the "trigger" for this. I'd appreciate any assistance. I am attaching the EEK Log and the OTL logs.
  2. I uninstalled and re-installed my printer software while my Antivir AV and Malwarebytes Real-time were off. The printer installed and was able to print while not connected to the internet. Then, I tried enabling the Windows XP firewall, Disabled the OA ( unchecked Firewall, web site guard, program guard, keylogger) and also turned off OA from the lower bar icon gui. I started my Mozilla Thunderbird and tried printing at a link in an email. It printed fine. I also previously had trouble copying and pasting items from internet pages; I was now able to copy/paste again. I went directly to an internet page and highlighted text, clicked "copy" and clicked print> selection (the printer box opened as with Thunderbird above)then I was able to print easily. I then re-started the OA from my "start menu" but the firewall didn't seem to start, although the program did. I had to completely re-boot the system for OA to work again. I turned of the Windows firewall once OA firewall started working again after the re-boot. It seems that there is a definite CONFLICT and major problem with Online Armor and the printing mode. Especially, when the "Program Guard" is on. Also, I tried checking to make sure the executable file for my HP printer were allowed in the program list. I also tried adding the specific 2 files hpzenj04.exe and hpztbx04.exe to the Firewall>Rules to allow outbound ALL from port 80. This change still did not allow printing. Another concern is that I cannot easily ADD a program that OA did not find in its initial Wizard Scan to the program list. (If there is a way please tell me) I hope that you can find a way to rectify this problem or else i will need to try using a different firewall. I will not try this again or even consider the OA-premium. I appreciate any assistance.
  3. I do not see any unusual blocked or other entries in the OA History. There is nothing in the Firewall log either that seems wrong. I tried disabling the OA firewall, program guard, key logger, web site guard and used the Windows XP Firewall. By this process I found that it was only when the "Program Guard" was checked the Print Box wouldn't appear but the above error message appeared instead. I tried printing a page from Internet Explorer with the "Program Guard" enabled and it allows the "Printer Box" to show. I was able to print to a pdf printer. I tried printing with firefox yet I get NO "Printer Box" with the"Program Guard" enabled. Cannot print at all. I turned OFF Run Safe and I have been running Firefox with "drop my right" as I normally do. [I may try re-installing my printer software. There may be 2 problems as my software wouldn't print off the internet for a period last week until I re-installed the software. This was with a different firewall which I was using for quite some time. The problem with NOT being able to print with the "Program Guard" enabled is a new issue. If I re-install printer software I assume that I click "install" when OA prompts me to trust items.] Config Settings: (separate issue) The Firewall is set to Active and Trust for my Local Connection Intel Pro etc. Is this how it should be configured? Also. in Firewall setting...should my browser Firefox be set to "TRUST" or just "ALLOWED"? It seems to constantly change the "Rules" by adding new ports for programs to go outbound. Any ideas on why there is a conflict with the program guard. I don't think that this is an issue with the firewall.
  4. I have just installed Online Armor -free recently and I am finding that my printer cannot print things over the internet when the Program Guard is enabled. If I go to a site and try to print from it by "select all" "copy" then "print" My printer cannot seem to print anything nor does the "Printer screen open" when Program Guard is enabled. I have tried to print things when the "Program Guard" is off and it can print to a pdf file via a pdf printer I have. I get the following error messages: A) Before you can perform printer-related tasks such as page set-up, or printing a document, you need to install a printer. Do you want to install a printer now? Y/N B) Printers: Operation could not be completed. Access denied. What could the problem be? My printer prints Microsoft Word documents fine with no error messages for documents saved on my machine. All printer programs are set to "allowed" /"trusted" in the program section and i get no alerts of anything being blocked. I have an HP Officejet 7130 printer and I'm using Window XP/Firefox.