R.J. Scanlan

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About R.J. Scanlan

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  1. R.J. Scanlan

    CLOSED R. J. Scanlan

    Thanks Kevin --- all OK now I uinstalled Kaspersky!
  2. R.J. Scanlan

    CLOSED R. J. Scanlan

    FRST.txt scan_170628-125413.txt Thanks for your help so far. I would like to/must start again please Kevin. At this point, after running FRST.exe and on getting to the end clicking on "fix" only elucidates a reply that everything should be in the same place; there is no "fix" so to speak. So it seems I need to return to the beginning. I am operating in safe mode on the crashed desktop computer. My messages to you come from my laptop. I am running a USB from the laptop to the desktop computer to transfer information etc. I have done the tasks again [in safe mode] on the desktop computer and ask that you create another fixlist.txt file for me please; and tell me exactly how and where [i.e. so that all the files, including fixlist.txt, are together somewhere; and where that should be] to save it on the crashed desktop computer via USB. I have not uninstalled EAM on the desktop computer yet as I do not understand how then I am going to run Emsisoft again after that, or do I somehow install another one on the desktop computer later; bearing in mind that I cannot access the internet on the desktop computer because of the Trojan? When do I uninstall EAM; before or after I paste in the new fixlist.txt file you send me? I do need an answer to these questions. I have saved all/each of the relevant files you need again together [as attached] to identical folders on "C" Drive and on the "desktop" of the desktop computer. The folders are: "FRST", "EEK", and "Downloads". Is this appropriate? I have been running Emsisoft and Kaspersky side-by-side on the desktop computer for many years without a problem; so I wonder that this has caused the infection now. I am avoiding having the desktop computer turn off at this stage as I suspect it may never start again. I look forward to your reply and answers to my questions, Cheers, R.J. Scanlan Addition.txt
  3. R.J. Scanlan

    CLOSED R. J. Scanlan

    OK. I have all of the bits together in one folder. Am now running emsisoft emergency kit scan on desktop computer in safe mode. Is that it? I haven't found anything that says "fix" yet? I am afraid to turn the computer off.
  4. R.J. Scanlan

    CLOSED R. J. Scanlan

    Tell me? How do I run FRST please?
  5. R.J. Scanlan

    CLOSED R. J. Scanlan

    I presume EAM is Emsisoft Anti-Malware? Do you want me to delete the whole program? How might I then use it?
  6. R.J. Scanlan

    CLOSED R. J. Scanlan

    What is EAM? There is no EAM to uninstall on my program lists? Where might it be?
  7. R.J. Scanlan

    CLOSED R. J. Scanlan

    You are too late! The Trojan has crashed the internet and email on my desktop where the infection is. I am on my laptop now. What now?
  8. R.J. Scanlan

    R.J. Scanlan

    Hi! I have an urgent problem! Emsisoft does not detect the Trojan below. However, Kaspersky does detect it, but cannot remove it: Detected: MEM:Trojan.Script.AngryPower.gen Location: System memory. Any suggestions please? start emergency kit scanner.exe Scan_170627-132852.txt Addition.txt start commandline scanner.exe FRST_27-06-2017 13.56.55.txt
  9. R.J. Scanlan

    CLOSED R. J. Scanlan

    SECOND POST [Scans attached]: Hi! I have an urgent problem! Emsisoft does not detect the Trojan below. However, Kaspersky does detect it, but cannot remove it: Detected: MEM:Trojan.Script.AngryPower.gen Location: System memory. Any suggestions please? Addition.txt Scan_170627-132852.txt FRST_27-06-2017 13.42.06.txt Addition_27-06-2017 13.42.06.txt
  10. R.J. Scanlan

    CLOSED R. J. Scanlan

    Hi! I have an urgent problem! Emsisoft does not detect the Trojan below. However, Kaspersky does detect it, but cannot remove it: Detected: MEM:Trojan.Script.AngryPower.gen Location: System memory. Any suggestions please?