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  1. I'm glad it looks like we're close to the end of this. I uninstalled ComboFix, but did not have a C:\ComboFix folder to delete or a C:\!KillBox folder to empty. Based on your instructions, I deleted all the ISeeYouXP stuff (and emptied the Recycle Bin) BEFORE you mentioned running HideIT.bat in the ISeeYouXP folder. Is this batfile something I really need to run? Also, since the ISeeYouXP stuff is gone, I won't be able to delete C:\ISeeYouXP before updating. Is ISeeYouXP something I should install again before doing these last few steps? What is ATF Cleaner? Where do I get it so I can run it? I still have the CCleaner that you told me to use earlier. Does that do the same job as ATF cleaner? I will wait to flush the System Restore points, run Windows Update, and run the online software inspector until I hear back from you. Thank you, Mary
  2. I followed your instructions. Attached are the Avenger log, a-squared Free log, ISeeYouXP log, and HiJackFree log.
  3. ComboFix kept telling me that BitDefender was still running, but it got the Recovery Console installed anyway. I see it as a choice when I boot up. Even after I uninstalled Bit Defender, ComboFix said BD was scanning. I discovered that Bit Defender had some services that were running, so I disabled them. Then I found a tool from the BitDefender people to completely remove BD from my system, so I did that. I have now installed avast! since that's what I use on my other machines. Because I was having trouble with BD while trying to run ComboFix, I ran CF twice and have attached both logs. They are renamed to show the date and time. The second run of ComboFix was after dispatching BD entirely, and went quite smoothly with no alert-type boxes indicating errors with the installation or the environment. I have also attached the ISeeYouXP results and the HiJackFree.log file. I didn't use this computer at all during the day today. I booted it up this evening and have run it for a couple of hours, but I'm not seeing the unwanted windows, and it seems to be running at a good clip. The question is "Even if no more of this trojan/virus appears, is it really safe to use the machine that way? Where might problems be lurking? When will this trojan/virus show up again?" This computer apparently has not passed this problem on to other machines, but I know that our deadlines are so tight that infecting other machines at work would be disastrous. I might decide to try wiping the disk clean, but I'll have to discuss it with my boss since this is my work laptop. BTW, I've seen references to an "HDD Recovery". I can also see a FAT32 partition named HDDRECOVERY by running diskmgt.msc, but I don't know how to use it or how to access it. I also have a "WinXP Recovery Disk" that came from Toshiba when I bought the machine. (The original might actually have said "reinstallation disk", but I can only find the copy I made as a backup.) From what I've read online, I'm not sure if these will totally wipe the disk (totally clean slate) or leave the disk exactly as it was when the laptop was shipped to me (with Windows XP and drivers). Perhaps HDD Recovery does one of those things, but the disk from the manufacturer does the other? I look forward to your instructions and perhaps some advice about the recovery stuff.
  4. ComboFix wouldn't run. My computer doesn't have the recovery console on it, presumably because Toshiba pre-installed the operating system and did not include the recovery console. I also do not have an original Windows XP CD to load it from. I do have an older XP CD (Student Media), but Windows said it couldn't run from it because it's older than the version I have (my XP has been updated to SP2 and then again to SP3). I tried booting from the recovery disk that came with the machine, but it just wanted to wipe my hard drive entirely. ComboFix wouldn't run properly on my machine. I tried it twice. Both times it gave me the "installation failed" and "not connected" messages (see below). The first time it couldn't install the recovery console but tried scanning anyway. It got to a point where it said it would reboot my machine. It rebooted but nothing had happened that I could tell, and I couldn't find a log file. So I started it again, and this time it did delete some files. Here's how that went: --- ComboFix said "Installation Failed.", but then it ran in a command window anyway. --- Then it said I wasn't connected to the Internet and that I should click on OK when I had connected. I'm always connected, but I went ahead and opened a Firefox window and then closed it. Clicked on OK. --- ComboFix said it was trying to connect to Microsoft. After a bit, the command window went blank, and stayed that way for maybe 10 seconds. --- Then ComboFix said it couldn't get the files it needed, but it would try scanning for the bad guys anyway. I got just a glimpse of the name of a file it couldn't find, and it looked like the name of a knowledge base page. --- It did produce some messages in the command window and I caught the names of 3 .dll files that it deleted. They had those "nonsense" names like others that I've seen with this trojan/virus problem. --- I still couldn't find a log file. There seems to be some sort of "loop" going on. It looks like there's a folder C:\ComboFix, but it appears to hold a copy of the files on my C drive. Inside that folder, there is a folder, etc., etc. I don't know how deep it goes, but I'm guessing there may be a "layer" for each of the stages that ComboFix went through -- the last one I saw mentioned on the screen was stage 34, I think. I didn't realize it was creating these folders until I tried doing a search for the ComboFix log file. I have since deleted those folders. UPDATE: As I was waiting for my search to finish, I found the guide to using ComboFix at bleepingcomputer. It included instructions for downloading the equivalent of the floppy disks that would boot Windows XP. So tomorrow I will try dropping the icon from that download onto the ComboFix icon (sounds interesting) and see if it will be able to install the recovery console from that. I'll let you know.
  5. Toshiba laptop running Windows XP Professional SP3, 32-bit. I suddenly started getting unwanted windows appearing, and my laptop slowed down. Bit Defender Internet Security 2008 had not prevented the problem, but I'm not sure it's designed to do so. After this started, I set Bit Defender to ask me about putting things in the registry. I ran a full Bit Defender scan, but it found nothing. I tried Malware Bytes Anti-Malware -- couldn't even get it to run with the trojan in there. I bought Exterminate-it. It tried to remove both Netsky and Vundo (Virtumondo). It appeared to work for most of a day while I left the laptop turned on but unused. However, late in the day another .dll showed up that wanted to be added to the registry. Even after denying that, those unwanted windows started popping up later. More scans, with both Exterminate-It and a-squared Free, show up the same, and different, bad guys. I'm attaching the reports/logs as requested in the "start here" message. I'm hoping you can give me some help. This laptop is my work computer, and we're working on a tight schedule. A slow computer is not acceptable, and both my boss and I are afraid to connect this machine to the office network (a requirement for our work). What if the bad guys have a network component that spreads it to everyone's computer? If I can't get this machine working reliably soon, I'll have to try to reload the operating system. However, I don't have a disk to start totally from scratch. The disks I have are re-installation disks that came with the machine. I've never had to use those before. I have no idea if they will repair enough. Thank you, Mary (experienced computer user who's not afraid to edit the registry, given clear instructions that I know I can trust)
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