I was hacked! They got the info for my bank's debit card ($2000), my Discover Card ($200), my WalMart Mastercard ($0), and my PayPal ($700). The bank is not working with me so the $2K is gone. Discover and PayPal are helping but in the end I'm not sure how much that's going to cost me. The hackers tried to get into my email but Roadrunner saw it was coming from outside Texas and locked my email account. I contacted Roadrunner and the tech support found a long list of outside IP addresses and then found a Torpig. He then started a list inside my Notebook program of what we needed to do to get the system clean and to get my email going again. Everything was fine until he started listing the cost of the software he wanted me to buy... $300, $400, and $500-bucks for each the different packages. My bank account was in the minus $200-bucks and all my cards have been reported as Lost/Stolen so I had nothing. After telling the tech that I didn't have it, he had the gall to say he didn't believe me! He refused to help any further and said to call back when I had the money and then disconnected the chat window.
At this point, I felt it was only going to get fixed if I did the work myself and I hit the Google search. There I found a number of softwares that promised the moon and yes, they did find a-lot of crap on my system. But then the other shoe dropped and they want $50 to $75-bucks to unlock and register the product; something that's in very short supply right now. So I turned to the Freeware listed... everything went from crap to clusterfu*k! My system slowed to the speed of an old 286-systems and some programs wouldn't even run. The freeware programs were not even listed to uninstall so a system restore was the only way. I went back far enough in time that it was before the system was hacked but I wasn't thinking; the damage is in the registry and the restore wouldn't touch it. Next, I changed every single password I could think of. Then I double checked and found the MS Firewall was down which didn't help matters. I used the MS Defender and Network Safety Check and plug what holes they could find. Since my Roadrunner email is still locked, I have been using my Gmail account.
So I have the system cleaned-out the best I can and all the software and programs are updated. Pretty sure the Torpig is still there and the outside IP's are still open. Short of buy some high dollar software, which I cannot do at this point, I am at the end of what I think I can do. I found an eight page 'how to' fix but it has a long list of the files throughout the system that it says need to be deleted and then driving into the registry to change and delete items in there. Can I do that? Yes. But I just got the system fixed from the last 'how to' freeware crap so I'm a-little gunshy right now. That's when I remember this forum and how you helped me fix my Mom's system when she got hit. So here I am. I have WiFi router to replace for the security system and a few other small items to take care on the other two system but I'm here. I'll turn the sound way up so I can hear notification sounds. Thanks, David