Kevin Zoll

I understand it is frustrating, but currently we are not aware of any ways to decrypt files with Online-ID and some recent forms of STOP(Djvu). I invite you to try with our friends at BleepingComputer, they may be able to help you: https://www.bleepingcomputer.com/ Here’s the link to their forums: https://www.bleepingcomputer.com/forums/

That is not an error message in the since that there was a program bug. Your files cannot be decrypted without the Private Encryption Key, which olyn the criminals have.

Generally the ransomware gangs do provide the encryption keys and the decryption tool.

Currently there is no way to decrypt MATRIX without paying the ransom.

Your files have been encrypted by Matrix. Unfortunately Martix is not decryptable. You can find more information about matrix at https://www.bleepingcomputer.com/news/security/matrix-ransomware-spreads-to-other-pcs-using-malicious-shortcuts/

Send the malware sample to [email protected] with a detailed explanation.

@cengiz Frankly I have no idea what happened without a forensics log and the actual malware. Posting and telingl us that we have to do better. Without providing logs and the actually malware sample does not help us figure out why the file was missed and fix the issue.

Hello @cengiz, Welcome to the Emsisoft Support Forums. The detection was against the file being executed. Often malware will unpack itself and a copy will be stored in another folder on the system. In order to get a clearly pictures of the actual events, I would like to get a copy of the forensics log. Please export and send the Emsisoft program forensic logs: Open the Emsisoft program, then click the blue Logs tile. Make sure "All components" is selected in the "View" pulldown, and that every checkbox in the "Components" section when you c

Hello @Karan75, Welcome to the Emsisoft Support Forums. What does "Remote name could not be resolved" mean? It's an indication of a DNS issue. Our first recommendation is to reset your HOSTS file back to default. Microsoft has an article about this at the following link: https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default

Hello @Gerrit van den Burg, Welcome to the Emsisoft Support Forums. This is a core file for the Brave Browser. What is telling you that the file is infected?

You are welcome.

Hello @BlackTunicLink, Welcome to the Emsisoft Support Forums. C:\Program Files\KMSpico\Service_KMS.exe C:\Users\aaron_000\Downloads\_\KEYGEN-TSZ\Keygen.exe Software cracks and Keygens are the only observed infection vector for the STOP Ransomware family, which accounts for roughly 50% of ransomware attacks worldwide. If you do not want your files encrypted by STOP, do not engage in software piracy. Copy the below code to Notepad; Save As fixlist.txt to your Desktop. GroupPolicy: Restriction ? <==== ATTENTION Policies: C:\ProgramData\N

Hello @Didi, Welcome to Emsisoft Support. Please read the entire instructions below. Yes, they are a bit lengthy and contain necessary administrative instructions as well as technical instructions. All users of Emsisoft Support who are in need of Malware Removal assistance are required to complete the procedures listed below: NOTE: You will want to print these instructions for reference, as you will perform all scans with all browsers closed. The majority of our support staff work Monday-Friday. We try very hard to answer all posts within 24-hour

Hello @Nemanja Kostic, Welcome to the Emsisoft Support Forums. Please read the entire instructions below. Yes, they are a bit lengthy and contain necessary administrative instructions as well as technical instructions. All users of the Emsisoft Support Forums who are in need of Malware Removal assistance are required to complete the procedures listed below: NOTE: You will want to print these instructions for reference, as you will perform all scans with all browsers closed. The majority of our support staff work Monday-Friday. We try very hard to

Check and make sure that "Automatically quarantine files with bad reputation" is not checked in Settings => Advanced. That looks like a a reputation based action was taken.