Kevin Zoll

Thread ClosedReason: Lack of ResponsePM either Kevin, Elise, or Arthur to have this thread reopened.The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread

Hello Linda, Download to your Desktop: Farbar Recovery Scan Tool NOTE: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. NOTE: If you are unable to download FRST from the infected system, FRST can be saved to and run from a USB flash drive. Run Farbar Recovery Scan Tool (FRST): Double-click to run it. When the tool opens click Yes to the disclaimer. NOTE: DO NOT change any of the default settings. If you do we will just close your logs and ask for new ones ran with FRST's default settings. Press the Scan button. Farbar Recovery Scan Tool will produce the following logs: FRST.txt Addition.txt Attach those logs to your reply.

The Windows Defender restrictions is likely a permissions issue and you will need to reset system permissions to their defaults using Windows Repair (All In One). https://www.bleepingcomputer.com/download/windows-repair-all-in-one/

That should take care of everything. How are things running?

Copy the below code to Notepad; Save As fixlist.txt to your Desktop. Task: {AD61C44E-AB59-4CA7-9813-267C0109B90C} - \{F671ACEE-123F-402D-9569-6FA78514D210} -> No File <==== ATTENTION Task: {D347C392-82B1-4629-BD2E-0F64828FAFF6} - \{AEB0B1A2-83B5-40DE-A0DB-CEAED321E4AC} -> No File <==== ATTENTION HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = HKU\S-1-5-21-3615462294-2877540407-2494349180-1000\Software\Classes\.scr: AutoCADScriptFile => C:\WINDOWS\system32\notepad.exe "%1" Close Notepad. NOTE: It's important that both files, FRST64, and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST64 and press the Fix button just once and wait. If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply. NOTE: If the tool warns you about an outdated version please download and run the updated version.

Let's take a fresh look. Run a fresh scan with FRST, attach the new FRST scan reports to your reply.

Thread ClosedReason: ResolvedPM either Kevin, Elise, or Arthur to have this thread reopened.The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread

You are welcome. Thread ClosedReason: ResolvedPM either Kevin, Elise, or Arthur to have this thread reopened.The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread

Your logs look fine. Unless you are still having problems. Now to remove most of the tools that we have used in fixing your machine: Download Delfix from here and save it to your Desktop. Double-Click on Delfix to run it. Ensure Remove disinfection tools is checked. Also place a checkmark next to: Create registry backup Purge system restore Click the Run button. When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad. Empty the Recycle Bin You can delete and uninstall any programs I had you download, that you do not wish to keep on the system. To Remove EEK simple delete the EEK for in the of your System Drive, normally C:\EEK Run Windows Update and update your Windows Operating System. That should take care of everything. Safe Surfing!

Topic closed.

Let's get one more set of logs from FRST. Run a fresh scam with FRST, attach the new FRST scan reports to your reply.

Things better or the same?

Close all programs and disconnect any USB or external drives before running the tool. Double-click RogueKiller.exe to run the tool again. Once the Prescan has finished, click Scan. Once the Status box shows "Scan Finished". Select the following items: [PUP.Gen1 (Potentially Malicious)] (X86) HKEY_LOCAL_MACHINE\Software\simplitec -- N/A -> Found [PUP.Emotiplus (Potentially Malicious)] (X64) HKEY_USERS\S-1-5-21-3615462294-2877540407-2494349180-1000\Software\Emotiplus -- N/A -> Found [PUP.Popcorn (Potentially Malicious)] (X64) HKEY_USERS\S-1-5-21-3615462294-2877540407-2494349180-1000\Software\Popcorn Time -- N/A -> Found [PUP.Popcorn (Potentially Malicious)] (X64) HKEY_USERS\S-1-5-21-3615462294-2877540407-2494349180-1000\Software\PopcornTime -- N/A -> Found [PUP.Gen1 (Potentially Malicious)] (X64) HKEY_USERS\S-1-5-21-3615462294-2877540407-2494349180-1000\Software\WebApp -- N/A -> Found [PUP.Popcorn (Potentially Malicious)] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\Popcorn Time_is1 -- N/A -> Found [Tr.DNSChanger (Malicious)] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{b68dd92b-2ea6-415e-860e-7a19ec872a0f}|NameServer -- 213.166.69.3,185.143.221.60 (missing) -> Found [PUM.Policies (Potentially Malicious)] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System|ConsentPromptBehaviorAdmin -- 0 -> Found [PUP.HackTool (Potentially Malicious)] (folder) AutoKMS -- C:\Windows\AutoKMS -> Found [PUP.OnlineIO (Potentially Malicious)] (folder) AdvinstAnalytics -- C:\Users\User\AppData\Local\AdvinstAnalytics -> Found [PUP.Popcorn (Potentially Malicious)] (folder) PopcornTime -- C:\Users\User\AppData\Local\PopcornTime -> Found [PUP.Popcorn (Potentially Malicious)] (folder) PopcornTimeDesktop -- C:\Users\User\AppData\Local\PopcornTimeDesktop -> Found [PUP.Gen1|PUP.Popcorn (Potentially Malicious)] (folder) Popcorn Time -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Popcorn Time -> Found [PUP.Gen1 (Potentially Malicious)] (folder) simplitec -- C:\ProgramData\simplitec -> Found [PUP.Gen1|PUP.Popcorn (Potentially Malicious)] (folder) Popcorn Time -- C:\Program Files (x86)\Popcorn Time -> Found Click the Delete button. Attach the RogueKiller report to your next reply. The log can also be found on your desktop labeled (RKreport[X]_D_xxdatexx_xtimex.txt) The highest number of [X], is the most recent Delete log.

Fernando, happy to help.

Fernando, You are welcome. Happy to be of assistance. Now to remove most of the tools that we have used in fixing your machine: Download Delfix from here and save it to your Desktop. Double-Click on Delfix to run it. Ensure Remove disinfection tools is checked. Also place a checkmark next to: Create registry backup Purge system restore Click the Run button. When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad. Empty the Recycle Bin You can delete and uninstall any programs I had you download, that you do not wish to keep on the system. To Remove EEK simple delete the EEK for in the of your System Drive, normally C:\EEK Run Windows Update and update your Windows Operating System. That should take care of everything. Safe Surfing!