Kevin Zoll

Emsisoft Employee
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Kevin Zoll last won the day on July 31

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About Kevin Zoll

  • Rank
    Malware Removal Support
  • Birthday 12/04/1960

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  • Website URL
    http://www.malwareteks.com/

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  • Gender
    Male
  • Location
    Depauville, NY, USA
  • Interests
    Computer Security, Malware Research, Malware Removal, Computer Programming, Website Design

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  1. Yes, do the reset first, then install your anti-virus and scan the system.
  2. No AV solution will work during a reset. You will have to install it and run a scan to find out if the system is clean or not.
  3. Everything looks good. Now to remove most of the tools that we have used in fixing your machine: Download Delfix from here and save it to your Desktop. Double-Click on Delfix to run it. Ensure Remove disinfection tools is checked. Also place a checkmark next to: Create registry backup Purge system restore Click the Run button. When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad. Empty the Recycle Bin You can delete and uninstall any programs I had you download, that you do not wish to keep on the system. To Remove EEK simple delete the EEK for in the of your System Drive, normally C:\EEK Run Windows Update and update your Windows Operating System. That should take care of everything. Safe Surfing!
  4. You can download the trial version from https://www.emsisoft.com/en/home/antimalware/
  5. Copy the below code to Notepad; Save As fixlist.txt to your Desktop. Close Notepad. NOTE: It's important that both files, FRST64, and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST64 and press the Fix button just once and wait. If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply. NOTE: If the tool warns you about an outdated version please download and run the updated version.
  6. Copy the files you want to keep to an external hard drive or a USB stick. If one of the files contains a virus Emsisoft should detect it when the file is copied to the external drive or USB stick.
  7. I am going to have you run a tool that aggressively targets adware and PUPs. Download AdwCleaner and save it on your Desktop. Close all open programs and Internet browsers (you may want to print out or write down these instructions first). Double click on adwcleaner.exe to run the tool. Click on the Scan button. After the scan has finished, click on the Clean button. Confirm each time with OK. You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your Desktop. Attach that log file to your reply. NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.
  8. Yes, backup all your files before doing a reset.
  9. At this point it looks like it may be a permissions issue. Doing a reset may be necessary.
  10. Close all programs and disconnect any USB or external drives before running the tool. Double-click RogueKiller.exe to run the tool again. Once the Prescan has finished, click Scan. Once the Status box shows "Scan Finished". Select the following items: [PUP.InnovativeSolutions (Potentiellement Malicieux)] (X86) HKEY_LOCAL_MACHINE\Software\Innovative Solutions -- N/A -> Trouvé(e) [PUP.InnovativeSolutions (Potentiellement Malicieux)] (X64) HKEY_USERS\S-1-5-21-1652379323-4117330753-2859149145-1000\Software\Innovative Solutions -- N/A -> Trouvé(e) [PUP.InnovativeSolutions (Potentiellement Malicieux)] (folder) Innovative Solutions -- C:\Users\Client\AppData\Roaming\Innovative Solutions -> Trouvé(e) [PUP.Popcorn (Potentiellement Malicieux)] (shortcut) Popcorn-Time.lnk -- C:\Users\Client\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\StartMenu\Popcorn-Time.lnk => C:\Users\Client\AppData\Local\POPCOR~1\POPCOR~1.EXE -> Trouvé(e) [PUP.Popcorn (Potentiellement Malicieux)] (shortcut) Popcorn-Time.lnk -- C:\Users\Client\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Popcorn-Time\Popcorn-Time.lnk => C:\Users\Client\AppData\Local\POPCOR~1\POPCOR~1.EXE -> Trouvé(e) [PUP.Popcorn (Potentiellement Malicieux)] (shortcut) Uninstall Popcorn-Time.lnk -- C:\Users\Client\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Popcorn-Time\Uninstall Popcorn-Time.lnk => C:\Users\Client\AppData\Local\POPCOR~1\UNINST~1.EXE -> Trouvé(e) [PUP.InnovativeSolutions (Potentiellement Malicieux)] (folder) Innovative solutions -- C:\Users\Client\AppData\Local\Innovative solutions -> Trouvé(e) [PUP.Popcorn (Potentiellement Malicieux)] (folder) Popcorn-Time -- C:\Users\Client\AppData\Local\Popcorn-Time -> Trouvé(e) [PUP.InnovativeSolutions (Potentiellement Malicieux)] (shortcut) Uninstall DriverMax.lnk -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DriverMax\Uninstall DriverMax.lnk => C:\PROGRA~2\Innovative Solutions\DriverMax\unins000.exe -> Trouvé(e) [PUP.InnovativeSolutions (Potentiellement Malicieux)] (shortcut) DriverMax.lnk -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DriverMax\DriverMax.lnk => C:\PROGRA~2\Innovative Solutions\DriverMax\DRIVER~1.EXE -> Trouvé(e) [PUP.InnovativeSolutions (Potentiellement Malicieux)] (folder) Innovative Solutions -- C:\Program Files (x86)\Innovative Solutions -> Trouvé(e) Click the Delete button. Attach the RogueKiller report to your next reply. The log can also be found on your desktop labeled (RKreport[X]_D_xxdatexx_xtimex.txt) The highest number of [X], is the most recent Delete log.
  11. Sorry for the late reply. I overlooked this for some reason. Other that the Alternate Data Stream you logs look fine. Still have issues with greyed out areas?
  12. Thread ClosedReason: Lack of ResponsePM either Kevin, Elise, or Arthur to have this thread reopened.The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread
  13. Let's try a different tool. Download RogueKiller from https://www.fosshub.com/RogueKiller.html and save it to your desktop. Double-click on setup.exe to install RogueKiller. Close all programs and disconnect any USB or external drives before running the tool. Right-click RogueKiller.exe and select Run As Administrator to run the tool. Once the Prescan has finished, click Scan. Once the Status box shows "Scan Finished", click on the "Report" button and attach the scan log to your reply.
  14. Everything looks good. How are things running?
  15. Jeff, Do the following: Copy the below code to Notepad; Save As fixlist.txt to your Desktop. Close Notepad. NOTE: It's important that both files, FRST64, and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST64 and press the Fix button just once and wait. If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply. NOTE: If the tool warns you about an outdated version please download and run the updated version.