Kevin Zoll

Emsisoft Employee
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Everything posted by Kevin Zoll

  1. Kevin Zoll

    Malware detected but not removed

    Hi Nikilet, That is a Generic detection signature and without the full file path, I cannot give you guidance on what you should do. Screenshots are horrible for that purpose. Please export the detection report and attach it to your reply.
  2. As far as I can tell from looking at the Events log in the Additions.txt, it appears to be your display drivers that are at fault. Update the drivers for your graphics card.
  3. Your logs look fine. How are things running?
  4. The Additons.txt looks fine. Can I get the FRST.txt report as well?
  5. Run a fresh scan with FRST, make sure that Addtions.txt is selected. Attach the new FRSTscan reports to your reply.
  6. Thread Closed Reason: Lack of Response PM either Kevin, Elise, or Arthur to have this thread reopened. The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread
  7. Please run FRST again. Next, select and copy the following text, including the words Start:: and End::. Switch back to the FRST program window, and click the Fix button. It should read the fix directly from the clipboard and run the fix. When it is finished, please attach the fixlog.txt file it created in the same folder the FRST program is in.
  8. DRM, Please update EEK. The scan report indicates that no update was conducted. Therefore the scan results are not reliable. Once EEK is finished updating, run a Malware Scan. Attach the new EEK scan report to your reply.
  9. Hello, I would like to get a couple of additional logs, that will give me a better idea of what all needs to be done. Download to your Desktop: Farbar Recovery Scan Tool NOTE: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. NOTE: If you are unable to download FRST from the infected system, FRST can be saved to and run from a USB flash drive. Run Farbar Recovery Scan Tool (FRST): Double-click to run it. When the tool opens click Yes to the disclaimer. NOTE: DO NOT change any of the default settings. If you do we will just close your logs and ask for new ones ran with FRST's default settings. Press Scan button. Farbar Recovery Scan Tool will produce the following logs: FRST.txt Addition.txt Attach those logs to your reply.
  10. Thread Closed Reason: Lack of Response PM either Kevin, Elise, or Arthur to have this thread reopened. The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread
  11. Kevin Zoll

    Bitdefender GandCrab advice please

    Please attach a copy of the ransom note. It is possible that this could be GandCrab v5.04.
  12. Kevin Zoll

    CLOSED Am I infected? rundll32.exe

    You are welcome. Thread Closed
  13. Kevin Zoll

    CLOSED Am I infected? rundll32.exe

    I am not seeing anything malicious in your logs or the provided screenshots.
  14. Kevin Zoll

    CLOSED Application.InstallExt (A)

    Thread Closed Reason: Resolved PM either Kevin, Elise, or Arthur to have this thread reopened. The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread
  15. Kevin Zoll

    CLOSED Possible infection, help needed

    You are Welcome. Happy Thanksgiving. Thread Closed Reason: Resolved PM either Kevin, Elise, or Arthur to have this thread reopened. The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread
  16. Kevin Zoll

    CLOSED Possible infection, help needed

    It is not recommended that you run more than one Anit-Virus solution on a computer. Doing so can create conflicts, cause performance issues and render a system vulnerable to infection. Now to remove most of the tools that we have used in fixing your machine: Download Delfix from here and save it to your Desktop. Ensure Remove disinfection tools is checked. Also place a checkmark next to: Create registry backup Purge system restore Click the Run button. When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad. Empty the Recycle Bin You can delete and uninstall any programs I had you download, that you do not wish to keep on the system. To Remove EEK simple delete the EEK for in the of your System Drive, normally C:\EEK Run Windows Update and update your Windows Operating System. Articles to Read: How to Protect Your Computer From Malware How to keep you and your Windows PC happy Web, email, chat, password and kids safety How Did I Get Infected? That should take care of everything. Safe Surfing!
  17. Kevin Zoll

    CLOSED Application.InstallExt (A)

    Now to remove most of the tools that we have used in fixing your machine: Download Delfix from here and save it to your Desktop. Ensure Remove disinfection tools is checked. Also place a checkmark next to: Create registry backup Purge system restore Click the Run button. When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad. Empty the Recycle Bin You can delete and uninstall any programs I had you download, that you do not wish to keep on the system. To Remove EEK simple delete the EEK for in the of your System Drive, normally C:\EEK Run Windows Update and update your Windows Operating System. Articles to Read: How to Protect Your Computer From Malware How to keep you and your Windows PC happy Web, email, chat, password and kids safety How Did I Get Infected? That should take care of everything. Safe Surfing!
  18. Kevin Zoll

    CLOSED Possible infection, help needed

    Your logs look fine. How are things running?
  19. Kevin Zoll

    CLOSED Application.InstallExt (A)

    That should take care of everything I saw in the FRST scan logs. How are things running?
  20. Kevin Zoll

    CLOSED Application.InstallExt (A)

    Please run FRST again. Next, select and copy the following text, including the words Start:: and End::. Switch back to the FRST program window, and click the Fix button. It should read the fix directly from the clipboard and run the fix. When it is finished, please attach the fixlog.txt file it created in the same folder the FRST program is in.
  21. Kevin Zoll

    CLOSED Possible infection, help needed

    OK, Run a fresh scan with FRST, attach the new FRST scan logs to your reply.
  22. Kevin Zoll

    CLOSED Possible infection, help needed

    Please run FRST again. Next, select and copy the following text, including the words Start:: and End::. Switch back to the FRST program window, and click the Fix button. It should read the fix directly from the clipboard and run the fix. When it is finished, please attach the fixlog.txt file it created in the same folder the FRST program is in.
  23. Kevin Zoll

    CLOSED Possible infection, help needed

    Let's take a fresh look. Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply. Be sure to let me know how things are running.
  24. Kevin Zoll

    CLOSED Possible infection, help needed

    AVAST and Emsisoft are not compatible, uninstall AVAST. Uninstall Spybot as well. Please run FRST again. Next, select and copy the following text, including the words Start:: and End::. Switch back to the FRST program window, and click the Fix button. It should read the fix directly from the clipboard and run the fix. When it is finished, please attach the fixlog.txt file it created in the same folder the FRST program is in.