Kevin Zoll

Emsisoft Employee
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Everything posted by Kevin Zoll

  1. Hello and welcome to the Emsisoft support forums. Let's make sure of what we're dealing with. The following site is quite good at identification, and will also offer advice on who, if anyone, might have a decrypter available, even if it is not us. We contribute to the site as well.Please visit the following website and upload both an encrypted file (between 256KB and 2MB in size would be best) and a ransom note for proper identification, and share with me the web address of the results page: https://id-ransomware.malwarehunterteam.com/ Please be sure to read the information link on the results page, as to whether we have a decrypter or not, sometimes someone else's decrypter is listed, or other information is available that might be useful for recovery.Outright cracking secure encryption is currently not possible. The encryption used is the same thing governments use and can take on the order of billions of years (no, I'm not exaggerating) with current technology to completely brute-force decrypt even a single victim's computer. Google searching for "time to decrypt AES-256" is pretty enlightening.If this is on a server, please make sure RDP (Remote Desktop Protocol) into your server is protected by proper difficult passwords (all of them), that you audit every account on the server and every machine that can access the server, and use firewalling to limit the range of IP addresses that can use RDP into your server. Also make sure it is up to date with all the latest security patches from Microsoft, especially ones such as the EternalBlue exploit patch. Many criminals using ransomware variants these days use RDP exploits to break in physically, so the attacker can turn off any protection that is on the machine prior to encrypting it. There is no protection against that if they are able to get in, so it is very important to secure the server.
  2. You may or may not get your data back. Some will take your money and never sen you a decryption tool. Others will send you a decryption tool or a broken private encryption key that cannot decrypt the data. There are some that will send you the private key and a working decryption tool. You are rolling the dice, and hoping that you come up with a winning roll.
  3. Unfortunately, it looks like this one cannot be broken, at least at this time. There is a piece of malware running on the system and we need to take care of that. Copy the below code to Notepad; Save As fixlist.txt to your Desktop. Close Notepad. NOTE: It's important that both files, FRST64, and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST64 and press the Fix button just once and wait. If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply. NOTE: If the tool warns you about an outdated version please download and run the updated version.
  4. Hello, Let's make sure of what we're dealing with. The following site is quite good at identification, and will also offer advice on who, if anyone, might have a decrypter available, even if it is not us. We contribute to the site as well.Please visit the following website and upload both an encrypted file (between 256KB and 2MB in size would be best) and a ransom note for proper identification, and share with me the web address of the results page: https://id-ransomware.malwarehunterteam.com/ Please be sure to read the information link on the results page, as to whether we have a decrypter or not, sometimes someone else's decrypter is listed, or other information is available that might be useful for recovery.Outright cracking secure encryption is currently not possible. The encryption used is the same thing governments use and can take on the order of billions of years (no, I'm not exaggerating) with current technology to completely brute-force decrypt even a single victim's computer. Google searching for "time to decrypt AES-256" is pretty enlightening.If this is on a server, please make sure RDP (Remote Desktop Protocol) into your server is protected by proper difficult passwords (all of them), that you audit every account on the server and every machine that can access the server, and use firewalling to limit the range of IP addresses that can use RDP into your server. Also make sure it is up to date with all the latest security patches from Microsoft, especially ones such as the EternalBlue exploit patch. Many criminals using ransomware variants these days use RDP exploits to break in physically, so the attacker can turn off any protection that is on the machine prior to encrypting it. There is no protection against that if they are able to get in, so it is very important to secure the server.
  5. Thread ClosedReason: Lack of ResponsePM either Kevin, Elise, or Arthur to have this thread reopened.The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread
  6. You most likely need to download the drivers from your computer manufacturers support page.
  7. Thread ClosedReason: Lack of ResponsePM either Kevin, Elise, or Arthur to have this thread reopened.The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread
  8. I recommend that you start with first reinstalling the Intel Dynamic Platform & Thermal Framework Driver. Then disable all Chrome extensions and re-enable them one at a time until you find the extension that is causing Chrome to crash.
  9. Yes, the entire archive will be deleted. It is not possible to just remove one or more files from a ZIP archive. You would need to unZip the archive then scan the folder and quarantine or delete the infected emails.
  10. Hello, The main causes of laptop random reboots, list in order, are: Heat Faulty hardware Faulty drivers Software crashes Malware You logs show no Malware. Also I see no crash dumps in the FRST logs. The Event log shows that Chrome is misbehaving and an Intel Driver is crashing. There is an Alternate Data Stream that should be removed. Copy the below code to Notepad; Save As fixlist.txt to your Desktop. Close Notepad. NOTE: It's important that both files, FRST64, and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST64 and press the Fix button just once and wait. If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply. NOTE: If the tool warns you about an outdated version please download and run the updated version.
  11. Thread ClosedReason: Lack of ResponsePM either Kevin, Elise, or Arthur to have this thread reopened.The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread
  12. It's a Behavioral alert on the part of or Behavior Blocker. Behavior Blocker detected suspicious behavior "CryptoMalware" of C:\Users\*******\AppData\Local\Temp\CR_4D200.tmp\setup.exe (SHA1: 2464A40A0FEFD6F569B015F68E57E99DAB147C58) I've reported it to our lab. They should fix it shortly.
  13. opy the below code to Notepad; Save As fixlist.txt to your Desktop. Close Notepad. NOTE: It's important that both files, FRST64, and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST64 and press the Fix button just once and wait. If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply. NOTE: If the tool warns you about an outdated version please download and run the updated version.
  14. Hello, Unfortunately, this is GlobeImposter 2.0 and there is no know way to decrypt GlobeImposter 2.0 files using third-party tools.
  15. You are welcome. Thread ClosedReason: ResolvedPM either Kevin, Elise, or Arthur to have this thread reopened.The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread
  16. The FRST fix appears to have ran correctly. That should take care of everything that I saw in your logs. How are things running?
  17. When you get the fixlog.txt from FRST, please send it to me.
  18. Do the following: Copy the below code to Notepad; Save As fixlist.txt to your Desktop. 2019-06-25 15:25 - 2019-06-25 15:25 - 000000000 _D C:\Users\klime\Desktop\umowy 2019-06-24 19:00 - 2019-06-24 19:27 - 000000000 __D C:\Users\klime\AppData\Roaming\vrguqgoqzs 2019-06-24 15:59 - 2019-06-24 15:59 - 000000000 ____D C:\WINDOWS\SysWOW64\tmumh 2019-06-24 15:59 - 2019-06-24 15:59 - 000000000 ____D C:\WINDOWS\system32\tmumh 2019-06-20 22:15 - 2019-06-20 22:15 - 000000048 ____H C:\Program Files (x86)\k5wlusm0mk.dat 2019-06-18 11:55 - 2019-06-18 11:55 - 000001024 C:\WINDOWS\SysWOW64\%TMP% ContextMenuHandlers1: [7-Zip] -> {23170F69-40C1-278A-1000-000100020000} => -> Brak pliku ContextMenuHandlers1: [BriefcaseMenu] -> {85BBD920-42A0-1069-A2E4-08002B30309D} => -> Brak pliku ContextMenuHandlers3: [{4A7C4306-57E0-4C0C-83A9-78C1528F618C}] -> {4A7C4306-57E0-4C0C-83A9-78C1528F618C} => -> Brak pliku ContextMenuHandlers4: [7-Zip] -> {23170F69-40C1-278A-1000-000100020000} => -> Brak pliku ContextMenuHandlers6: [BriefcaseMenu] -> {85BBD920-42A0-1069-A2E4-08002B30309D} => -> Brak plikuClose Notepad.NOTE: It's important that both files, FRST64, and fixlist.txt are in the same location or the fix will not work.NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemRun FRST64 and press the Fix button just once and wait.If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.NOTE: If the tool warns you about an outdated version please download and run the updated version.
  19. Thread ClosedReason: Lack of ResponsePM either Kevin, Elise, or Arthur to have this thread reopened.The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread
  20. All users of the Emsisoft Support Forums who are in need of Malware Removal assistance are required to complete the procedures listed below: NOTE: You will want to print these instructions for reference, as you will perform all scans with all browsers closed. The majority of our support staff work Monday-Friday. We try very hard to answer all posts within 24-hours of the posting, but be aware that if you post anytime in the late afternoon or evening on Friday, or anytime on Saturday or Sunday, you will not receive an answer until Monday. Also, be aware that our support technicians may not be in the same time zone as you, therefore there could be several hours difference between when you post and the technician working your support case is available. The below guidelines are for the Help, my PC is infected! Support Forum. They are intended to help you provide the technician, working your thread, with enough information to start formulating a plan to clean your machine; and for you to leave the Emsisoft Support Forums with a safe, secure, functioning computer. Emsisoft does not condone the use of Pirated/Illegal software. If such software is found on your computer, the technician assisting you will insist that the Pirated/Illegal software be removed. We reserve the right to refuse help to anyone who is unwilling to uninstall Pirated/Illegal software. We insist that anyone receiving help, here at the Emsisoft Support Forums, install an Anti-Malware program at a minimum to protect their system. Start only one thread requesting help. Keep all questions in your thread. DO NOT start a new topic. DO NOT start multiple threads related to the same problem. If you don't know, stop and ask! Don't keep going on. Continue to respond until you are given "All Clear" (Just because you can't see a problem doesn't mean it isn't there) Once your case has been solved, the thread will be closed. Your thread will be closed after 72-hours of no activity. DO give your new thread a meaningful subject. NOT something like "HELP1!!!!11111!!!1!" and such. DO NOT use any form of Haxor, Leet speak, Netspeak, IM speak and the such in any postings on this forum. Use only proper spelling, grammar, punctuation, and capitalization. The more time the person helping you has to spend trying to figure out what you are saying, the longer it will take them to formulate a response. DO NOT post a request for help in someone else's thread. This can lead to confusion, and your post will be deleted with a message to start your own thread. DO NOT send private messages asking for help. DO NOT send emails asking for help. DO NOT reply to any thread, offering help or any comments of any type in a Malware Removal thread unless you have been given express permission by an Administrator or Moderator. DO NOT post advice until given permission to do so by an administrator or moderator. All replies made by unauthorized persons are subject to deletion without comment. DO NOT post any logs without first completing the steps in this guide, they will be deleted. DO NOT copy and paste logs into your threads. All logs are to be attached to your post. Download to your Desktop: - Emsisoft Emergency Kit - Farbar Recovery Scan Tool NOTE: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. NOTE: If you are unable to download the tools from the infected system, the tools can be saved to and run from a USB flash drive. All scans are to be run in Normal Mode. Do not run anything in "Safe Mode", unless you are instructed to do so by the Malware Removal Specialist handling your case. Do not force Safe Mode. Instructions on How to Boot to "Safe Mode" can be found at http://www.malwarete...kb/SafeMode.php Let's get started: Install and Run Emsisoft Emergency Kit (EEK): Double click EmergencyKitScanner.exe to install EEK When the installation of EEK is complete the Emergency Kit scanner will run. NOTE: Make sure to enable PUPs detection. Click "Yes" to Update Emsisoft Emergency Kit Under "Scan" click-on "Malware Scan". IMPORTANT: Do not quarantine or delete anything. We just want the scan log without anything being quarantined or deleted. Save the scan log somewhere that you can find it. Exit Emsisoft Emergency Kit. Run Farbar Recovery Scan Tool (FRST): Double-click to run it. When the tool opens click Yes to the disclaimer. NOTE: DO NOT change any of the default settings. If you do we will just close your logs and ask for new ones ran with FRST's default settings. Press Scan button. Farbar Recovery Scan Tool will produce the following logs: FRST.txt Addition.txt Create a new topic in our Help, my PC is infected! forum and attach the following logs to your post: Emsisoft Emergency Kit log (C:\EEK\Reports\) FRST.txt Addition.txt IMPORTANT NOTE: Any logs that are copied and pasted to a post will be removed from the post without being read. Do not alter or change the logs in any way. Once a Malware Removal Specialist has replied to your request for malware removal, they will handle your case from start to finish. You will have 72 hours to reply to any instructions given by the Malware Removal Specialist handling your case. Failure to comply with requests for information or instructions from the Malware Removal Specialist handling your case will result in the locking of your thread.
  21. Hello, Can you please send me a copy of one of the encrypted files.
  22. Hello Meri, I need a bit more information. What version of Windows is installed and have you tried to restore the system to a previous restore point?
  23. Thread Closed Reason: Lack of Response PM either Kevin, Elise, or Arthur to have this thread reopened. The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread
  24. Patrik, If you have encrypted files then we need to make sure of what we're dealing with. The following site is quite good at identification, and will also offer advice on who, if anyone, might have a decrypter available, even if it is not us. We contribute to the site as well.Please visit the following website and upload both an encrypted file (between 256KB and 2MB in size would be best) and a ransom note for proper identification, and share with me the web address of the results page: https://id-ransomware.malwarehunterteam.com/ Please be sure to read the information link on the results page, as to whether we have a decrypter or not, sometimes someone else's decrypter is listed, or other information is available that might be useful for recovery.Outright cracking secure encryption is currently not possible. The encryption used is the same thing governments use and can take on the order of billions of years (no, I'm not exaggerating) with current technology to completely brute-force decrypt even a single victim's computer. Google searching for "time to decrypt AES-256" is pretty enlightening.If this is on a server, please make sure RDP (Remote Desktop Protocol) into your server is protected by proper difficult passwords (all of them), that you audit every account on the server and every machine that can access the server, and use firewalling to limit the range of IP addresses that can use RDP into your server. Also make sure it is up to date with all the latest security patches from Microsoft, especially ones such as the EternalBlue exploit patch. Many criminals using ransomware variants these days use RDP exploits to break in physically, so the attacker can turn off any protection that is on the machine prior to encrypting it. There is no protection against that if they are able to get in, so it is very important to secure the server.
  25. Thread Closed Reason: Lack of Response PM either Kevin, Elise, or Arthur to have this thread reopened. The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread