Kevin Zoll

Emsisoft Employee
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Posts posted by Kevin Zoll


  1. We're done here.  For the past several days you have been asking me to assist with non-malware related issues.  This is not a PC general support site.

    All malware has been removed from the computer.  The operating system and software has been reinstalled.  So it is not an OS or software issue.  Hardware drivers have been reinstalled and you are still getting the same errors, so it's not a driver issue.  That only leaves the hardware itself.

    Since this is no longer a malware issue, this support topic is closed.


  2. Thread Closed

     

    Reason: Lack of Response

     

    PM either Kevin, or Arthur to have this thread reopened.

     

    The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

     

    All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread


  3. Thread Closed

     

    Reason: Lack of Response

     

    PM either Kevin, or Arthur to have this thread reopened.

     

    The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

     

    All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread


  4. I do not recommend using Registry cleaners.  You will see no performance gains, and using such tool is dangerous as you can render a system inoperable.  Tweaking.com Repair All in One though powerful can only do so much.

    Portable Apps Companion does not provide a Windows Environment.  It is a USB drive with portable Windows Apps.  That will not fix the underlying issues with your computer.


  5. Hello @gonczi,

     

    Welcome to the Emsisoft Support Forums.

     

    All files are to be attached to all replies.  Do not copy & paste any log to your replies, unless specifically told to do so.

     

     

    Copy the below code to NotepadSave As fixlist.txt to your Desktop.

     

    HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction <==== ATTENTION
    GroupPolicyScripts: Restriction <==== ATTENTION
    FF HKLM\SOFTWARE\Policies\Mozilla\Firefox: Restriction <==== ATTENTION
    "{45487F67-EC9F-4449-A6F2-2D0970F9B80B}" => service could not be unlocked. <==== ATTENTION
    HKLM\SYSTEM\ControlSet001\Services\{45487F67-EC9F-4449-A6F2-2D0970F9B80B} => C:\Windows\System32\drivers\Wdf34078.sys [1485200 2019-12-21] (Access Denied)  [File not signed] <==== ATTENTION (Rootkit!/Locked Service)
    2020-03-15 20:16 - 2019-12-21 19:35 - 000000000 ____D C:\Users\Laci\AppData\Roaming\mhj4f1cksmd
    2020-03-15 20:16 - 2019-12-21 19:25 - 000000000 ____D C:\Users\Laci\AppData\Roaming\akrv5m5dnyx
    2020-03-14 18:31 - 2019-12-20 21:02 - 000000000 ____D C:\Users\Laci\AppData\Roaming\3gzekt4l5wb
    2019-12-21 19:25 C:\Windows\system32\Drivers\Wdf34078.sys
    ShellIconOverlayIdentifiers: [00avg] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  -> No File
    ContextMenuHandlers3: [00avg] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  -> No File
    AlternateDataStreams: C:\kerelem-adatlap_szolgalati_ido_kiszamitasahoz.pdf:xdg.origin.url [309]
    AlternateDataStreams: C:\ProgramData\TEMP:80337C03 [124]
    FirewallRules: [{896062B9-D51E-4454-8B5F-610CABD2D730}] => (Allow) C:\Program Files\uTorrent\uTorrent.exe No File
    FirewallRules: [{185A96E0-0EB2-4ABB-A059-616FDCBFD868}] => (Allow) C:\Program Files\uTorrent\uTorrent.exe No File
    FirewallRules: [TCP Query User{DF20EDEA-1894-41DC-B280-0D087751F553}F:\win_hdd\telepitők\potplayer live\potplayer live.exe] => (Allow) F:\win_hdd\telepitők\potplayer live\potplayer live.exe No File
    FirewallRules: [UDP Query User{B74357D1-7B81-4393-8DDC-30127B7738A9}F:\win_hdd\telepitők\potplayer live\potplayer live.exe] => (Allow) F:\win_hdd\telepitők\potplayer live\potplayer live.exe No File
    FirewallRules: [{72451496-30F3-426A-BC0F-0F5298BB7A08}] => (Allow) C:\sajat pot\PotPlayer\PotPlayerMini.exe No File

     

    Close Notepad.

     

    NOTE: It's important that both files, FRST, and fixlist.txt are in the same location or the fix will not work.

     

    NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system

     

    IMPORTANT: Save all of your work, as the next step may reboot your computer.

     

    Run FRST and press the Fix button just once and wait.

     

    If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

     

    The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

     

    NOTE: If the tool warns you about an outdated version please download and run the updated version.

     

    Also, let me know how the machine is running now, and what remaining issues you've noticed.


  6. Those are not false positives.  To date 100% of STOP/DJVU (New Variant) ransomware attacks have been as a result of software piracy.  We have strict anti-piracy policies here at Emsisoft.  If we see pirated software present, or suspect pirate software is in use no aid we be given.


  7. Close all programs and disconnect any USB or external drives before running the tool.

    • Double-click RogueKiller.exe to run the tool again.
    • Once the Prescan has finished, click Scan.
    • Once the Status box shows "Scan Finished".
      • Select the following items:
    [PUP.Auslogics (Potentiellement Malicieux)] HKEY_LOCAL_MACHINE\Software\Auslogics --  -> Supprimé(e)
    [PUP.AutoIt.Gen (Potentiellement Malicieux)] Converber.exe -- %SystemDrive%\LiberKey\Apps\Converber\App\Converber\Converber.exe -> Supprimé(e)
    [PUP.Auslogics (Potentiellement Malicieux)] Auslogics Anti-Malware.lnk -- G:\Auslogics Anti-Malware.lnk (lnk => C:\Program Files (x86)\Auslogics\Anti-Malware\AntiMalware.exe []) -> Supprimé(e)
    [PUP.Auslogics (Potentiellement Malicieux)] Auslogics Duplicate File Finder.lnk -- G:\Auslogics Duplicate File Finder.lnk (lnk => C:\Program Files (x86)\Auslogics\Duplicate File Finder\Integrator.exe []) -> Supprimé(e)
    [Rogue.Segurazo (Malicieux)] SegurazoUninstaller.exe [Digital Communications Inc.] -- I:\Users\Bur K CX30JJAD 8janv\AppData\Roaming\ZHP\Quarantine\ZHPCleaner\Segurazo\SegurazoUninstaller.exe -> Supprimé(e)
    [PUP.SysTweak|PUP.Gen1|PUP.Solvusoft (Potentiellement Malicieux)] Page d'accueil de WinThruster.lnk -- I:\Users\Bur K CX30JJAD 8janv\AppData\Roaming\ZHP\Quarantine\ZHPCleaner\WinThruster\WinThruster\Page d'accueil de WinThruster.lnk (lnk => C:\Program Files (x86)\WinThruster\HomePage.url []) -> Supprimé(e)
    [PUP.SysTweak|PUP.Gen1|PUP.Solvusoft (Potentiellement Malicieux)] Désinstaller WinThruster.lnk -- I:\Users\Bur K CX30JJAD 8janv\AppData\Roaming\ZHP\Quarantine\ZHPCleaner\WinThruster\WinThruster\Désinstaller WinThruster.lnk (lnk => C:\Program Files (x86)\WinThruster\unins000.exe []) -> Supprimé(e)
    [PUP.SysTweak|PUP.Gen1|PUP.Solvusoft (Potentiellement Malicieux)] WinThruster.lnk -- I:\Users\Bur K CX30JJAD 8janv\AppData\Roaming\ZHP\Quarantine\ZHPCleaner\WinThruster\WinThruster\WinThruster.lnk (lnk => C:\Program Files (x86)\WinThruster\WinThruster.exe []) -> Supprimé(e)
    [PUP.AutoIt.Gen (Potentiellement Malicieux)] HDDFix.exe -- I:\Users\dépannage iPod\Desktop\HDDFix.exe -> Supprimé(e)
    [PUP.InnovativeSolutions (Potentiellement Malicieux)] AU PRO.lnk -- I:\Users\manqu\AppData\Local\Innovative Solutions\Advanced Uninstaller PRO\AU PRO.lnk (lnk => C:\Program Files (x86)\Innovative Solutions\Advanced Uninstaller PRO\uninstaller.exe []) -> Supprimé(e)
    [PUP.SweetLabs|PUP.Gen1 (Potentiellement Malicieux)] PC App Store.lnk -- I:\Users\manqu\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\PC App Store.lnk (lnk => C:\Users\antifondance uni c b\AppData\Local\SweetLabs App Platform\Engine\ServiceHostApp.exe [ /OPEN"f22abfeae27a67446927d078890381efc546d3e1"]) -> Supprimé(e)
    [PUP.SweetLabs|PUP.Gen1 (Potentiellement Malicieux)] Start Menu.lnk -- I:\Users\manqu\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Start Menu.lnk (lnk => C:\Users\antifondance uni c b\AppData\Local\SweetLabs App Platform\Engine\ServiceHostApp.exe [/OPEN"menu"]) -> Supprimé(e)
    [PUP.InnovativeSolutions (Potentiellement Malicieux)] Advanced Uninstaller PRO 12.lnk -- I:\Users\manqu\Desktop\Advanced Uninstaller PRO 12.lnk (lnk => C:\Program Files (x86)\Innovative Solutions\Advanced Uninstaller PRO\uninstaller.exe []) -> Supprimé(e)
    [PUP.AutoIt.Gen (Potentiellement Malicieux)] HDDFix.exe -- I:\Users\manqu\Desktop\HDDFix.exe -> Supprimé(e)
    [PUP.PCCleaner (Potentiellement Malicieux)] OneSafe_PC_Cleaner.exe [Avanquest Software SAS] -- I:\Users\manqu\Downloads\OneSafe_PC_Cleaner.exe -> Supprimé(e)
    [PUP.AutoIt.Gen (Potentiellement Malicieux)] SFTGC.exe -- I:\Users\self-vot 10Crem Tern\Downloads\SFTGC.exe -> Supprimé(e)
    [PUP.InnovativeSolutions (Potentiellement Malicieux)] Advanced Uninstaller PRO 12.lnk -- I:\ProgramData\Microsoft\Windows\Start Menu\Programs\Advanced Uninstaller PRO\Advanced Uninstaller PRO 12.lnk (lnk => C:\Program Files (x86)\Innovative Solutions\Advanced Uninstaller PRO\uninstaller.exe []) -> Supprimé(e)
    [PUP.InnovativeSolutions (Potentiellement Malicieux)] Uninstall.lnk -- I:\ProgramData\Microsoft\Windows\Start Menu\Programs\Advanced Uninstaller PRO\Uninstall.lnk (lnk => C:\Program Files (x86)\Innovative Solutions\Advanced Uninstaller PRO\unins000.exe []) -> Supprimé(e)
    [PUP.InnovativeSolutions (Potentiellement Malicieux)] Advanced Uninstaller PRO 12.lnk -- I:\ProgramData\Microsoft\Windows\Start Menu\Programs\Advanced Uninstaller PRO 12.lnk (lnk => C:\Program Files (x86)\Innovative Solutions\Advanced Uninstaller PRO\uninstaller.exe []) -> Supprimé(e)
    [PUP.AutoIt.Gen (Potentiellement Malicieux)] Converber.exe -- I:\LiberKey\Apps\Converber\App\Converber\Converber.exe -> Supprimé(e)
      • Click the Delete button.
    • Attach the RogueKiller report to your next reply.
      • The log can also be found on your desktop labeled (RKreport[X]_D_xxdatexx_xtimex.txt)
      • The highest number of [X], is the most recent Delete log.

  8. Changing tools.

    Download AdwCleaner and save it on your Desktop.

    1. Close all open programs and Internet browsers (you may want to print out or write down these instructions first).
    2. Double click on adwcleaner.exe to run the tool.
    3. Click on the Scan button.
    4. After the scan has finished, click on the Clean button.
    5. Confirm each time with OK.
    6. You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your Desktop.
    7. Attach that log file to your reply.

     

    NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.


  9. Thread Closed

     

    Reason: Lack of Response

     

    PM either Kevin, or Arthur to have this thread reopened.

     

    The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

     

    All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread