Kevin Zoll

Emsisoft Employee
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Everything posted by Kevin Zoll

  1. Hello, I need the 2 logs produced by FRST. If you did not run FRST please do so. Download to your Desktop: Farbar Recovery Scan Tool NOTE: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. NOTE: If you are unable to download FRST from the infected system, FRST can be saved to and run from a USB flash drive. Run Farbar Recovery Scan Tool (FRST): Double-click to run it. When the tool opens click Yes to the disclaimer. NOTE: DO NOT change any of the default settings. If you do we will just close your logs and ask for new ones ran with FRST's default settings. Press Scan button. Farbar Recovery Scan Tool will produce the following logs: FRST.txt Addition.txt Attach those logs to your reply.
  2. Try the 64-bit Portable version: https://www.adlice.com/download/roguekiller/?wpdmdl=59&ind=aHR0cDovL2Rvd25sb2FkLmFkbGljZS5jb20vYXBpP2FjdGlvbj1kb3dubG9hZCZhcHA9cm9ndWVraWxsZXImdHlwZT14NjQ
  3. Download RogueKiller from https://www.fosshub.com/RogueKiller.html and save it to your desktop. Double-click on setup.exe to install RogueKiller. Close all programs and disconnect any USB or external drives before running the tool. Right-click RogueKiller.exe and select Run As Administrator to run the tool. Once the Prescan has finished, click Scan. Once the Status box shows "Scan Finished", click on the "Report" button and attach the scan log to your reply.
  4. OK, Try running FRST. If it runs successfully attach the scan logs generated by FRST. If not, I will have you run RogueKiller.
  5. Thread Closed Reason: Lack of Response PM either Kevin, Elise, or Arthur to have this thread reopened. The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread
  6. Thread Closed Reason: Lack of Response PM either Kevin, Elise, or Arthur to have this thread reopened. The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread
  7. Let's See what AdwCleaner turns up. Download AdwCleaner and save it on your Desktop. Close all open programs and Internet browsers (you may want to print our or write down these instructions first). Double click on adwcleaner.exe to run the tool. Click on the Scan button. After the scan has finished, click on the Clean button. Confirm each time with OK. You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your Desktop. Attach that log file to your reply. NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.
  8. Thread Closed Reason: Lack of Response PM either Kevin, Elise, or Arthur to have this thread reopened. The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other then the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread
  9. I would like to get a couple of logs from a tool that we use to aid in diagnosing issues and locating malware on a system. Download to your Desktop: Farbar Recovery Scan Tool NOTE: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. NOTE: If you are unable to download FRST from the infected system, FRST can be saved to and run from a USB flash drive. Run Farbar Recovery Scan Tool (FRST): Double-click to run it. When the tool opens click Yes to the disclaimer. NOTE: DO NOT change any of the default settings. If you do we will just close your logs and ask for new ones ran with FRST's default settings. Press Scan button. Farbar Recovery Scan Tool will produce the following logs: FRST.txt Addition.txt Attach those logs to your reply.
  10. If it is well-written malware then there will be no outward signs that a computer is infected. The caveat to that is if it is meant to be hidden from the user. Now with that said there is malware in the wild that once the system is infected it will become obvious. Internet searches are being hijacked, numerous pop-up ads that you normally do not see while surfing. Worst case the system is completely hijacked and your files are encrypted.
  11. Hello, Welcome to the Emsisoft Support Forums. Please read the entire instructions below. Yes, they are a bit lengthy and contain necessary administrative instructions as well as technical instructions. All users of the Emsisoft Support Forums who are in need of Malware Removal assistance are required to complete the procedures listed below: NOTE: You will want to print these instructions for reference, as you will perform all scans with all browsers closed. The majority of our support staff work Monday-Friday. We try very hard to answer all posts within 24-hours of the posting, but be aware that if you post anytime in the late afternoon or evening on Friday, or anytime on Saturday or Sunday, you will not receive an answer until Monday. Also, be aware that our support technicians may not be in the same time zone as you, therefore there could be several hours difference between when you post and the technician working your support case is available. The below guidelines are for the Help, my PC is infected! Support Forum. They are intended to help you provide the technician, working your thread, with enough information to start formulating a plan to clean your machine; and for you to leave the Emsisoft Support Forums with a safe, secure, functioning computer. Emsisoft does not condone the use of Pirated/Illegal software. If such software is found on your computer, the technician assisting you will insist that the Pirated/Illegal software be removed. We reserve the right to refuse help to anyone who is unwilling to uninstall Pirated/Illegal software We insist that anyone receiving help, here at the Emsisoft Support Forums, install an Anti-Malware program at a minimum to protect their system. Start only one thread requesting help. Keep all questions in your thread. DO NOT start a new topic. If you don't know, stop and ask! Don't keep going on. Continue to respond until you are given "All Clear" (Just because you can't see a problem doesn't mean it isn't there) Once your case has been solved, the thread will be closed. Your thread will be closed after 72-hours of no activity. DO NOT use any form of Haxor, Leetspeak, Netspeak, IM speak and the such in any postings on this forum. Use only proper spelling, grammar, punctuation, and capitalization. The more time the person helping you has to spend trying to figure out what you are saying, the longer it will take them to formulate a response. DO NOT post any logs without first completing the steps in this guide, they will be deleted. DO NOT copy and paste logs into your threads. All logs are to be attached to your post. Download to your Desktop: Emsisoft Emergency Kit Farbar Recovery Scan Tool NOTE: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. NOTE: If you are unable to download the tools from the infected system, the tools can be saved to and run from a USB flash drive. All scans are to be run in Normal Mode. Do not run anything in "Safe Mode", unless you are instructed to do so by the Malware Removal Specialist handling your case. Do not force Safe Mode. Instructions on How to Boot to "Safe Mode" can be found at http://www.malwarete…kb/SafeMode.php Let's get started: Install and Run Emsisoft Emergency Kit (EEK): Double click EmergencyKitScanner.exe to install EEK When the installation of EEK is complete the Emergency Kit scanner will run. NOTE: Make sure to enable PUPs detection. Click "Yes" to Update Emsisoft Emergency Kit Under "Scan" click-on "Malware Scan". IMPORTANT: Do not quarantine or delete anything. We just want the scan log without anything being quarantined or deleted. Save the scan log somewhere that you can find it. Exit Emsisoft Emergency Kit. Run Farbar Recovery Scan Tool (FRST): Double-click to run it. When the tool opens click Yes to the disclaimer. NOTE: DO NOT change any of the default settings. If you do we will just close your logs and ask for new ones ran with FRST's default settings. Press Scan button. Farbar Recovery Scan Tool will produce the following logs: FRST.txt Addition.txt Attach the following logs to your reply: Emsisoft Emergency Kit log (C:\EEK\Reports) FRST.txt Addition.txt IMPORTANT NOTE: Any logs that are copied and pasted to a post will be removed from the post without being read. Do not alter or change the logs in any way. Once a Malware Removal Specialist has replied to your request for malware removal, they will handle your case from start to finish. You will have 72 hours to reply to any instructions given by the Malware Removal Specialist handling your case. Failure to comply with requests for information or instructions from the Malware Removal Specialist handling your case will result in the locking of your thread.
  12. Thread Closed Reason: Lack of Response PM either Kevin, Elise, or Arthur to have this thread reopened. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread
  13. Thread Closed Reason: Resolved PM either Kevin, Elise, or Arthur to have this thread reopened. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread
  14. You are welcome and happy to help. Now to remove most of the tools that we have used in fixing your machine: Download Delfix from here and save it to your Desktop. Ensure Remove disinfection tools is checked. Also place a checkmark next to: Create registry backup Purge system restore Click the Run button. When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad. Empty the Recycle Bin You can delete and uninstall any programs I had you download, that you do not wish to keep on the system. To Remove EEK simple delete the EEK for in the of your System Drive, normally C:\EEK Run Windows Update and update your Windows Operating System. Articles to Read: How to Protect Your Computer From Malware How to keep you and your Windows PC happy Web, email, chat, password and kids safety How Did I Get Infected? That should take care of everything. Safe Surfing!
  15. OK, that is good. Everything should be good now.
  16. Close Chrome. Open it again and see it that search provider returns or not.
  17. See https://support.google.com/chrome/answer/95426?co=GENIE.Platform%3DDesktop&hl=en
  18. Yes, you can Chrome's search preferences. No, whitelisting in EEK works a little differently. Whitelist it in Windows Defender if Defender is detecting it.
  19. This is present in Chrome CHR HomePage: Default -> hxxp://www1.delta-search.com/?babsrc=HP_ss&mntrId=8095F07BCB282751&affID=121564&tl=50513&tsp=4960 Reset Chromes Search preferences. Simplitec is still there. Since your logs aren't showing any malware, whitelist the detection.
  20. Restart. Run a fresh scan with FRST after the system has restarted. Attach the new FRST scan log to your reply.
  21. Reset Google Chrome to its defaults. Please run FRST again. Next, select and copy the following text, including the words Start::and End::. Switch back to the FRST program window, and click the Fix button. It should read the fix directly from the clipboard and run the fix. When it is finished, please attach the fixlog.txt file it created in the same folder the FRST program is in.
  22. Bugbear is a really old piece of malware and will not run on Modern Operating Systems. Follow the instructions HERE
  23. OK, Let's try running AdwCleaner again. Since the folder is empty it posses no threat.
  24. Run a scan with RogueKiller and delete anything simplitec related it finds.