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ShadowPuterDude

Emsisoft Employee
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Everything posted by ShadowPuterDude

  1. Thread Closed Reason: Lack of Response PM either Kevin, to have this thread reopened. The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread
  2. Hello @cjfp, Welcome to the Emsisoft Support Forums. Malware maybe interfering with the decryption tool. All users of the Emsisoft Support Forums who are in need of Malware Removal assistance are required to complete the procedures listed below: NOTE: You will want to print these instructions for reference, as you will perform all scans with all browsers closed. The majority of our support staff work Monday-Friday. We try very hard to answer all posts within 24-hours of the posting, but be aware that if you post anytime in the late afternoon or evening on Friday, or anytime on Saturday or Sunday, you will not receive an answer until Monday. Also, be aware that our support technicians may not be in the same time zone as you, therefore there could be several hours difference between when you post and the technician working your support case is available. The below guidelines are for the Help, my PC is infected! Support Forum. They are intended to help you provide the technician, working your thread, with enough information to start formulating a plan to clean your machine; and for you to leave the Emsisoft Support Forums with a safe, secure, functioning computer. Emsisoft does not condone the use of Pirated/Illegal software. If such software is found on your computer, the technician assisting you will insist that the Pirated/Illegal software be removed. We insist that anyone receiving help, here at the Emsisoft Support Forums, install an Anti-Malware program at a minimum to protect their system. Start only one thread requesting help. Keep all your questions in your thread. DO NOT start a new topic. If you don't know, stop and ask! Don't keep going on. Continue to respond until you are given "All Clear" (Just because you can't see a problem doesn't mean it isn't there) Once your case has been solved, the thread will be closed. Your thread will be closed after 72-hours of no activity. DO NOT use any form of Haxor, Leetspeak, Netspeak, IM speak and such in any postings on this forum. Use only proper spelling, grammar, punctuation, and capitalization. The more time the person helping you has to spend trying to figure out what you are saying, the longer it will take them to formulate a response. DO NOT post any logs without first completing the steps in this guide, they will be deleted. DO NOT copy and paste logs into your threads. All logs are to be attached to your post. Download to your Desktop: Emsisoft Emergency Kit Farbar Recovery Scan Tool NOTE: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. NOTE: If you are unable to download the tools from the infected system, the tools can be saved to and run from a USB flash drive. All scans are to be run in Normal Mode. WARNING: The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. Let's get started: Install and Run Emsisoft Emergency Kit (EEK): IMPORTANT If you have Emsisoft Anti-Malware (EAM) Installed do not install and use EEK. Instead run a custom scan with EAM and provided the EAM Scan report. Double click EmergencyKitScanner.exe to install EEK When the installation of EEK is complete the Emergency Kit scanner will run. NOTE: Make sure to enable PUPs detection. Click "Yes" to Update Emsisoft Emergency Kit Under "Scan" click-on "Malware Scan". IMPORTANT: Do not quarantine or delete anything. We just want the scan log without anything being quarantined or deleted. Save the scan log somewhere that you can find it. Exit Emsisoft Emergency Kit. Run Farbar Recovery Scan Tool (FRST): Double-click to run it. When the tool opens click Yes to the disclaimer. NOTE: DO NOT change any of the default settings. If you do we will just close your logs and ask for new ones ran with FRST's default settings. Press the Scan button. Farbar Recovery Scan Tool will produce the following logs: FRST.txt Addition.txt Attach the following logs to your reply: Emsisoft Emergency Kit log (C:\EEK\Reports) FRST.txt Addition.txt IMPORTANT NOTE: Any logs that are copied and pasted to a post will be removed from the post without being read. Do not alter or change the logs in any way. Once a Malware Removal Specialist has replied to your request for malware removal, they will handle your case from start to finish. You will have 72 hours to reply to any instructions given by the Malware Removal Specialist handling your case. Failure to comply with requests for information or instructions from the Malware Removal Specialist handling your case will result in the locking of your thread.
  3. The contact email is in the ransom note on your computer.
  4. @Kokiem, That technique is discussed in this pinned topic About the STOP/Djvu Decrypter
  5. The tool does not need to be updated to decrypt files from this Ransomware family. The only thing required to decrypt files is the Private Encryption Key, matching the ID of your files, in our database for keys. Only the criminals have that key.
  6. Hello @Sougata Saha, Welcome to the Emsisoft Support Forums. I understand it is frustrating, but currently, we cannot decrypt files with an Offline-ID that we do not have the Private Encryption Key in our Database. Please read this Topic. It contains information about your situation and whether or not your files can be decrypted. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  7. There is not a sufficient amount of information to determine if that is malicious or not. Submit the file to VirusTotal and post the URL of the results page here.
  8. @DRM, Your logs show no malware. The Emsisoft database shows no detection's. What is our Software alerting on?
  9. Hello @frieskamurbeng, Welcome to the Emsisoft Support Forums. Please read this Topic. It contains information about your situation and whether or not your files can be decrypted. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  10. Changing tools. Download AdwCleaner and save it to your desktop. Right-click AdwCleaner.exe and select Run as Administrator. Read and accept the End User License Agreement. Press the Scan Now button and wait for it to complete. A window titled Scan Results will open. Select Cancel. Click the Log Files button on the left pane. Double-click the newest log file to open it in Notepad. (AdwCleaner[Sxx].txt, where x is replaced by a number) Attach the scan log to your next reply. Note: the AdwCleaner log is also saved to C:\AdwCleaner\Logs\AdwCleaner[Sxx].txt
  11. Hello @muzak, Welcome to the Emsisoft Support Forums. Add exclusions from monitoring for the FIFA 22 game processes in Emsisoft.
  12. Copy the below code to Notepad; Save As fixlist.txt to your Desktop. HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction <==== ATTENTION GroupPolicy: Restriction ? <==== ATTENTION Policies: C:\ProgramData\NTUSER.pol: Restriction <==== ATTENTION HKLM\SOFTWARE\Policies\Google: Restriction <==== ATTENTION Task: {3A8AF384-D7BC-4A47-A22E-423DBF5B7F07} - System32\Tasks\Microsoft\Windows\Windows Error Reporting\SystemInfoTool => C:\Users\Admin\AppData\Roaming\\sysinfotool\\sitool.exe <==== ATTENTION Task: C:\Windows\Tasks\sgurMlpOGLjSCIOLH.job => C:\Windows\Temp\HJzgJQmvLHwsRJNb\dXEPCcXYCEWEYPo\utxFwiL.exe S2 AppServicea; C:\Windows\system32\1WVV0R7I3W.tmp [6144 2021-09-29] (Microsoft Corporation) [File not signed] <==== ATTENTION R1 webshieldfilter; C:\Windows\System32\drivers\webshieldfilter.sys [96264 2020-12-10] (Microsoft Windows Hardware Compatibility Publisher -> Windows (R) Win 7 DDK provider) <==== ATTENTION S3 bntap; \SystemRoot\System32\drivers\bntap.sys [X] S1 cUots6f; \??\C:\Users\Admin\AppData\Roaming\cUots6f.sys [X] S3 klupd_a21d9ecfa_arkmon_58F37976; \??\C:\logs\tron\raw_logs\Temp\58F379760B519E358F7C46FF4D7FB49E\klupd_a21d9ecfa_arkmon.sys [X] S3 MpKslcdff6bed; \??\C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{A89201E9-5B54-4D2F-A0C0-39BD4F44AF28}\MpKslDrv.sys [X] S3 semav6msr64; \??\C:\Windows\system32\drivers\semav6msr64.sys [X] 2021-09-28 20:19 - 2021-09-29 21:53 - 000006144 _____ (Microsoft Corporation) C:\Windows\system32\1WVV0R7I3W.tmp 2021-09-23 10:03 - 2021-09-23 20:37 - 000000460 _____ C:\Windows\Tasks\sgurMlpOGLjSCIOLH.job 2021-09-23 09:44 - 2021-09-23 09:44 - 000000000 _____ C:\Program Files (x86)\temp_files 2021-09-23 09:42 - 2021-09-23 20:28 - 000000000 ____D C:\Program Files (x86)\uScDaUf 2021-09-23 05:40 - 2021-09-24 18:30 - 000000000 ____D C:\Program Files (x86)\zMtoClwRWC 2021-09-23 05:17 - 2021-09-25 14:33 - 000000000 ____D C:\Users\Admin\AppData\LocalLow\uS0wV5wY9qH3 2021-09-23 05:17 - 2021-09-23 05:51 - 006826592 ____N C:\Windows\system32\Drivers\21nQ8y3kf0E.sys 2021-09-23 05:17 - 2021-09-23 05:18 - 000000000 ____D C:\Windows\SysWOW64\WinOpcIrmProtector 2021-09-23 05:13 - 2021-09-24 18:28 - 000000000 ____D C:\Program Files (x86)\Company 2021-09-23 05:12 - 2021-09-25 19:41 - 000000000 ____D C:\ProgramData\ZS7US2AUVTUPNAQAUQUL9GCRI 2021-09-23 09:44 - 2021-09-23 09:44 - 000000000 _____ () C:\Program Files (x86)\temp_files 2021-09-29 21:54 C:\Windows\system32\config\SYSTEM 2021-09-23 05:51 C:\Windows\system32\Drivers\21nQ8y3kf0E.sys CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{1BF42E4C-4AF4-4CFD-A1A0-CF2960B8F63E}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{20894375-46AE-46E2-BAFD-CB38975CDCE6}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{47E6DCAF-41F8-441C-BD0E-A50D5FE6C4D1}\localserver32 -> "C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\Microsoft.SharePoint.exe" => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{5AB7172C-9C11-405C-8DD5-AF20F3606282}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{7AFDFDDB-F914-11E4-8377-6C3BE50D980C}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{82CA8DE3-01AD-4CEA-9D75-BE4C51810A9E}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{917E8742-AA3B-7318-FA12-10485FB322A2}\localserver32 -> "C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\Microsoft.SharePoint.exe" => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{9AA2F32D-362A-42D9-9328-24A483E2CCC3}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{A78ED123-AB77-406B-9962-2A5D9D2F7F30}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{C5FF006E-2AE9-408C-B85B-2DFDD5449D9C}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{CB965DF1-B8EA-49C7-BDAD-5457FDC1BF92}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\TeamsMeetingAddin\1.0.20244.4\x64\Microsoft.Teams.AddinLoader.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File ShellIconOverlayIdentifiers: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers: [ OneDrive6] -> {9AA2F32D-362A-42D9-9328-24A483E2CCC3} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers: [ OneDrive7] -> {C5FF006E-2AE9-408C-B85B-2DFDD5449D9C} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers-x32: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers-x32: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers-x32: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers-x32: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers-x32: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers-x32: [ OneDrive6] -> {9AA2F32D-362A-42D9-9328-24A483E2CCC3} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers-x32: [ OneDrive7] -> {C5FF006E-2AE9-408C-B85B-2DFDD5449D9C} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ContextMenuHandlers1_S-1-5-21-2102723078-641696285-197280854-1001: [ FileSyncEx] -> {CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ContextMenuHandlers4_S-1-5-21-2102723078-641696285-197280854-1001: [ FileSyncEx] -> {CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ContextMenuHandlers5_S-1-5-21-2102723078-641696285-197280854-1001: [ FileSyncEx] -> {CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File AlternateDataStreams: C:\Users\Admin:.repos [1036] HKLM\...\.scr: SageThumbsImage.scr => "%1" /S <==== ATTENTION HKU\S-1-5-21-2102723078-641696285-197280854-1001\...\StartupApproved\Run: => "wwbmzkcn" FirewallRules: [{D2F56F87-AE45-43F4-AAE4-9A7B5132787C}] => (Allow) C:\Program Files\Pioneer\rekordbox 6.5.1\rekordboxAgent-win32-x64\rekordboxAgent.exe => No File FirewallRules: [TCP Query User{43E59A00-2403-4127-B16C-495D22186F26}C:\users\admin\appdata\local\programs\opera gx\75.0.3969.259\opera.exe] => (Block) C:\users\admin\appdata\local\programs\opera gx\75.0.3969.259\opera.exe => No File FirewallRules: [UDP Query User{D16447B9-0396-441B-88F6-FD21590BE99C}C:\users\admin\appdata\local\programs\opera gx\75.0.3969.259\opera.exe] => (Block) C:\users\admin\appdata\local\programs\opera gx\75.0.3969.259\opera.exe => No File FirewallRules: [TCP Query User{29B67B9D-6195-408E-9A6C-F776C26683C1}C:\users\admin\appdata\local\programs\opera gx\75.0.3969.267\opera.exe] => (Allow) C:\users\admin\appdata\local\programs\opera gx\75.0.3969.267\opera.exe => No File FirewallRules: [UDP Query User{66452437-417B-4071-B2E3-2AF032DAB077}C:\users\admin\appdata\local\programs\opera gx\75.0.3969.267\opera.exe] => (Allow) C:\users\admin\appdata\local\programs\opera gx\75.0.3969.267\opera.exe => No File FirewallRules: [TCP Query User{6EAE9B26-6264-43A4-9E75-4D5E09FA3E78}C:\users\admin\appdata\local\programs\opera gx\75.0.3969.279\opera.exe] => (Allow) C:\users\admin\appdata\local\programs\opera gx\75.0.3969.279\opera.exe => No File FirewallRules: [UDP Query User{AF1A9F4F-F949-47D5-9E3A-8675C691944C}C:\users\admin\appdata\local\programs\opera gx\75.0.3969.279\opera.exe] => (Allow) C:\users\admin\appdata\local\programs\opera gx\75.0.3969.279\opera.exe => No File FirewallRules: [TCP Query User{98CD633C-C6F7-4D1A-8F84-A4FA98B0A25C}C:\program files (x86)\steam\steamapps\common\team comtres 2\hl2.exe] => (Allow) C:\program files (x86)\steam\steamapps\common\team comtres 2\hl2.exe => No File FirewallRules: [UDP Query User{EFD86E61-E8EB-471C-B786-F9117C92095D}C:\program files (x86)\steam\steamapps\common\team comtres 2\hl2.exe] => (Allow) C:\program files (x86)\steam\steamapps\common\team comtres 2\hl2.exe => No File FirewallRules: [TCP Query User{FBF8D4D7-0902-4092-81B9-51BF7EEFF971}C:\program files (x86)\steam\steamapps\common\team comtress 2\hl2.exe] => (Allow) C:\program files (x86)\steam\steamapps\common\team comtress 2\hl2.exe => No File FirewallRules: [UDP Query User{C620A1EE-875A-429E-9E04-77DD49D39478}C:\program files (x86)\steam\steamapps\common\team comtress 2\hl2.exe] => (Allow) C:\program files (x86)\steam\steamapps\common\team comtress 2\hl2.exe => No File FirewallRules: [TCP Query User{C69DF5CE-5360-4470-88C0-E164BFFAC1C5}C:\program files (x86)\steam\steamapps\common\team comtress 2\hl2.exe] => (Allow) C:\program files (x86)\steam\steamapps\common\team comtress 2\hl2.exe => No File FirewallRules: [UDP Query User{9FD94B01-00BB-41C7-AD88-9E0C803C33D0}C:\program files (x86)\steam\steamapps\common\team comtress 2\hl2.exe] => (Allow) C:\program files (x86)\steam\steamapps\common\team comtress 2\hl2.exe => No File FirewallRules: [{70DB0657-79CC-42A9-86AE-943AE27478A7}] => (Allow) C:\Program Files (x86)\Stea FirewallRules: [TCP Query User{87380B3B-B7F6-466D-BA33-3A7AC449EE84}C:\emulators\fightnightrpcs3\rpcs3.exe] => (Allow) C:\emulators\fightnightrpcs3\rpcs3.exe => No File FirewallRules: [UDP Query User{5AA7F79D-44F7-452A-8467-3F898B029E12}C:\emulators\fightnightrpcs3\rpcs3.exe] => (Allow) C:\emulators\fightnightrpcs3\rpcs3.exe => No File FirewallRules: [TCP Query User{7250150E-1A69-4B19-9CBF-F49C9C3B1B21}C:\emulators\wariofallingdownacliff\rpcs3.exe] => (Allow) C:\emulators\wariofallingdownacliff\rpcs3.exe => No FileC:\Windows\System32\Drivers\21nQ8y3kf0E.sys C:\Program Files (x86)\Company C:\Windows\system32\1WVV0R7I3W.tmp C:\Windows\Temp\HJzgJQmvLHwsRJNb\dXEPCcXYCEWEYPo\utxFwiL.exe C:\Windows\Temp\HJzgJQmvLHwsRJNb\dXEPCcXYCEWEYPo C:\Windows\Temp\HJzgJQmvLHwsRJNb C:\Windows\Tasks\sgurMlpOGLjSCIOLH.job FirewallRules: [UDP Query User{91111729-585D-44D8-AFC8-8433C5E32133}C:\emulators\wariofallingdownacliff\rpcs3.exe] => (Allow) C:\emulators\wariofallingdownacliff\rpcs3.exe => No File FirewallRules: [TCP Query User{9D42C1DC-4741-43EF-9932-B4CF13FDC3C3}C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\amcus\amauthd.exe] => (Allow) C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\amcus\amauthd.exe => No File FirewallRules: [UDP Query User{E67074D7-94C2-4C8D-85A4-35626319372E}C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\amcus\amauthd.exe] => (Allow) C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\amcus\amauthd.exe => No File FirewallRules: [TCP Query User{783AF365-2D10-4218-A9BA-E1C2E3126EB7}C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\amcus\muchabin\muchacd.exe] => (Allow) C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\amcus\muchabin\muchacd.exe => No File FirewallRules: [UDP Query User{CE9B90EE-C664-437B-9701-5490C5303EE1}C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\amcus\muchabin\muchacd.exe] => (Allow) C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\amcus\muchabin\muchacd.exe => No File FirewallRules: [TCP Query User{60E2E1F4-B5D4-4DD0-BDD6-ECA3565886BA}C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\mk_agp3_final.exe] => (Allow) C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\mk_agp3_final.exe => No File FirewallRules: [UDP Query User{92D75963-097A-4384-A1F2-19BF9D0F5EF8}C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\mk_agp3_final.exe] => (Allow) C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\mk_agp3_final.exe => No File FirewallRules: [{D8F3DD9B-2DE9-4FED-A2F9-5BC72879CFC5}] => (Allow) C:\Program Files (x86)\MaskVPN\mask_svc.exe => No File FirewallRules: [{08B8B2F3-7873-441E-AD93-7B3852D86858}] => (Allow) C:\Program Files (x86)\MaskVPN\MaskVPN.exe => No File FirewallRules: [{A673D187-B7CA-4B08-A8D5-E486BCBC2348}] => (Allow) C:\Program Files (x86)\MaskVPN\MaskVPNUpdate.exe => No File FirewallRules: [{79DBAC81-F218-40B6-B326-521C8A2622DF}] => (Allow) C:\Program Files (x86)\MaskVPN\tunnle.exe => No File FirewallRules: [{E11DF16B-801A-43E8-A92A-A409EAD3707F}] => (Allow) C:\Users\Admin\Downloads\4ddig-for-windows.exe => No File FirewallRules: [{FE50983E-8752-43C7-8197-5E286DEBD3C6}] => (Allow) C:\Users\Admin\Downloads\4ddig-for-windows.exe => No File FirewallRules: [{58BCCFBF-EE2E-4FBE-923D-6CE9F597EC5D}] => (Allow) C:\Program Files (x86)\Tenorshare\Tenorshare 4DDiG\Tenorshare 4DDiG.exe => No File FirewallRules: [{DD593CF8-2125-40E2-9B77-78EDE5684659}] => (Allow) C:\Program Files (x86)\Tenorshare\Tenorshare 4DDiG\Tenorshare 4DDiG.exe => No File FirewallRules: [{A05BC25B-18F6-4195-A8DA-741AC7DEA4F9}] => (Allow) C:\Program Files (x86)\Tenorshare\Tenorshare 4DDiG\NetFrameCheck.exe => No File FirewallRules: [{05B4C8CA-7F5B-4A18-915D-DA8CE51151FB}] => (Allow) C:\Program Files (x86)\Tenorshare\Tenorshare 4DDiG\NetFrameCheck.exe => No File Close Notepad. NOTE: It's important that both files, FRST, and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system IMPORTANT: Save all of your work, as the next step may reboot your computer. Run FRST and press the Fix button just once and wait. If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply. NOTE: If the tool warns you about an outdated version please download and run the updated version. Also, let me know how the machine is running now, and what remaining issues you've noticed.
  13. Hello @Enol, Welcome to the Emsisoft Support Forums. That extension is used by STOP(DJVU). Unfortunately, we no longer have any method to decrypt STOP(DJVU) unless the encryption occurred before the 29th of August 2019. Please refer to this blog post for information about a decrypter that may work, and also for support instructions if it does not: https://blog.emsisoft.com/en/34375/emsisoft-releases-new-decryptor-for-stop-djvu-ransomware/ I understand it is frustrating, but currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. https://blog.emsisoft.com/en/category/protection-guides/ We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.
  14. Hello @Hunain, Welcome to the Emsisoft Support Forums. That extension is used by STOP(DJVU). Unfortunately, we no longer have any method to decrypt STOP(DJVU) unless the encryption occurred before the 29th of August 2019. Please refer to this blog post for information about a decrypter that may work, and also for support instructions if it does not: https://blog.emsisoft.com/en/34375/emsisoft-releases-new-decryptor-for-stop-djvu-ransomware/ I understand it is frustrating, but currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. https://blog.emsisoft.com/en/category/protection-guides/ We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.
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