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ShadowPuterDude

Emsisoft Employee
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Everything posted by ShadowPuterDude

  1. Copy the below code to Notepad; Save As fixlist.txt to your Desktop. HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction <==== ATTENTION GroupPolicy: Restriction ? <==== ATTENTION Policies: C:\ProgramData\NTUSER.pol: Restriction <==== ATTENTION HKLM\SOFTWARE\Policies\Google: Restriction <==== ATTENTION Task: {3A8AF384-D7BC-4A47-A22E-423DBF5B7F07} - System32\Tasks\Microsoft\Windows\Windows Error Reporting\SystemInfoTool => C:\Users\Admin\AppData\Roaming\\sysinfotool\\sitool.exe <==== ATTENTION Task: C:\Windows\Tasks\sgurMlpOGLjSCIOLH.job => C:\Windows\Temp\HJzgJQmvLHwsRJNb\dXEPCcXYCEWEYPo\utxFwiL.exe S2 AppServicea; C:\Windows\system32\1WVV0R7I3W.tmp [6144 2021-09-29] (Microsoft Corporation) [File not signed] <==== ATTENTION R1 webshieldfilter; C:\Windows\System32\drivers\webshieldfilter.sys [96264 2020-12-10] (Microsoft Windows Hardware Compatibility Publisher -> Windows (R) Win 7 DDK provider) <==== ATTENTION S3 bntap; \SystemRoot\System32\drivers\bntap.sys [X] S1 cUots6f; \??\C:\Users\Admin\AppData\Roaming\cUots6f.sys [X] S3 klupd_a21d9ecfa_arkmon_58F37976; \??\C:\logs\tron\raw_logs\Temp\58F379760B519E358F7C46FF4D7FB49E\klupd_a21d9ecfa_arkmon.sys [X] S3 MpKslcdff6bed; \??\C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{A89201E9-5B54-4D2F-A0C0-39BD4F44AF28}\MpKslDrv.sys [X] S3 semav6msr64; \??\C:\Windows\system32\drivers\semav6msr64.sys [X] 2021-09-28 20:19 - 2021-09-29 21:53 - 000006144 _____ (Microsoft Corporation) C:\Windows\system32\1WVV0R7I3W.tmp 2021-09-23 10:03 - 2021-09-23 20:37 - 000000460 _____ C:\Windows\Tasks\sgurMlpOGLjSCIOLH.job 2021-09-23 09:44 - 2021-09-23 09:44 - 000000000 _____ C:\Program Files (x86)\temp_files 2021-09-23 09:42 - 2021-09-23 20:28 - 000000000 ____D C:\Program Files (x86)\uScDaUf 2021-09-23 05:40 - 2021-09-24 18:30 - 000000000 ____D C:\Program Files (x86)\zMtoClwRWC 2021-09-23 05:17 - 2021-09-25 14:33 - 000000000 ____D C:\Users\Admin\AppData\LocalLow\uS0wV5wY9qH3 2021-09-23 05:17 - 2021-09-23 05:51 - 006826592 ____N C:\Windows\system32\Drivers\21nQ8y3kf0E.sys 2021-09-23 05:17 - 2021-09-23 05:18 - 000000000 ____D C:\Windows\SysWOW64\WinOpcIrmProtector 2021-09-23 05:13 - 2021-09-24 18:28 - 000000000 ____D C:\Program Files (x86)\Company 2021-09-23 05:12 - 2021-09-25 19:41 - 000000000 ____D C:\ProgramData\ZS7US2AUVTUPNAQAUQUL9GCRI 2021-09-23 09:44 - 2021-09-23 09:44 - 000000000 _____ () C:\Program Files (x86)\temp_files 2021-09-29 21:54 C:\Windows\system32\config\SYSTEM 2021-09-23 05:51 C:\Windows\system32\Drivers\21nQ8y3kf0E.sys CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{1BF42E4C-4AF4-4CFD-A1A0-CF2960B8F63E}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{20894375-46AE-46E2-BAFD-CB38975CDCE6}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{47E6DCAF-41F8-441C-BD0E-A50D5FE6C4D1}\localserver32 -> "C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\Microsoft.SharePoint.exe" => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{5AB7172C-9C11-405C-8DD5-AF20F3606282}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{7AFDFDDB-F914-11E4-8377-6C3BE50D980C}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{82CA8DE3-01AD-4CEA-9D75-BE4C51810A9E}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{917E8742-AA3B-7318-FA12-10485FB322A2}\localserver32 -> "C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\Microsoft.SharePoint.exe" => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{9AA2F32D-362A-42D9-9328-24A483E2CCC3}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{A78ED123-AB77-406B-9962-2A5D9D2F7F30}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{C5FF006E-2AE9-408C-B85B-2DFDD5449D9C}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{CB965DF1-B8EA-49C7-BDAD-5457FDC1BF92}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\TeamsMeetingAddin\1.0.20244.4\x64\Microsoft.Teams.AddinLoader.dll => No File CustomCLSID: HKU\S-1-5-21-2102723078-641696285-197280854-1001_Classes\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A}\InprocServer32 -> C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll => No File ShellIconOverlayIdentifiers: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers: [ OneDrive6] -> {9AA2F32D-362A-42D9-9328-24A483E2CCC3} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers: [ OneDrive7] -> {C5FF006E-2AE9-408C-B85B-2DFDD5449D9C} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers-x32: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers-x32: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers-x32: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers-x32: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers-x32: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers-x32: [ OneDrive6] -> {9AA2F32D-362A-42D9-9328-24A483E2CCC3} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ShellIconOverlayIdentifiers-x32: [ OneDrive7] -> {C5FF006E-2AE9-408C-B85B-2DFDD5449D9C} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ContextMenuHandlers1_S-1-5-21-2102723078-641696285-197280854-1001: [ FileSyncEx] -> {CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ContextMenuHandlers4_S-1-5-21-2102723078-641696285-197280854-1001: [ FileSyncEx] -> {CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File ContextMenuHandlers5_S-1-5-21-2102723078-641696285-197280854-1001: [ FileSyncEx] -> {CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B} => C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.160.0808.0002\FileSyncShell64.dll -> No File AlternateDataStreams: C:\Users\Admin:.repos [1036] HKLM\...\.scr: SageThumbsImage.scr => "%1" /S <==== ATTENTION HKU\S-1-5-21-2102723078-641696285-197280854-1001\...\StartupApproved\Run: => "wwbmzkcn" FirewallRules: [{D2F56F87-AE45-43F4-AAE4-9A7B5132787C}] => (Allow) C:\Program Files\Pioneer\rekordbox 6.5.1\rekordboxAgent-win32-x64\rekordboxAgent.exe => No File FirewallRules: [TCP Query User{43E59A00-2403-4127-B16C-495D22186F26}C:\users\admin\appdata\local\programs\opera gx\75.0.3969.259\opera.exe] => (Block) C:\users\admin\appdata\local\programs\opera gx\75.0.3969.259\opera.exe => No File FirewallRules: [UDP Query User{D16447B9-0396-441B-88F6-FD21590BE99C}C:\users\admin\appdata\local\programs\opera gx\75.0.3969.259\opera.exe] => (Block) C:\users\admin\appdata\local\programs\opera gx\75.0.3969.259\opera.exe => No File FirewallRules: [TCP Query User{29B67B9D-6195-408E-9A6C-F776C26683C1}C:\users\admin\appdata\local\programs\opera gx\75.0.3969.267\opera.exe] => (Allow) C:\users\admin\appdata\local\programs\opera gx\75.0.3969.267\opera.exe => No File FirewallRules: [UDP Query User{66452437-417B-4071-B2E3-2AF032DAB077}C:\users\admin\appdata\local\programs\opera gx\75.0.3969.267\opera.exe] => (Allow) C:\users\admin\appdata\local\programs\opera gx\75.0.3969.267\opera.exe => No File FirewallRules: [TCP Query User{6EAE9B26-6264-43A4-9E75-4D5E09FA3E78}C:\users\admin\appdata\local\programs\opera gx\75.0.3969.279\opera.exe] => (Allow) C:\users\admin\appdata\local\programs\opera gx\75.0.3969.279\opera.exe => No File FirewallRules: [UDP Query User{AF1A9F4F-F949-47D5-9E3A-8675C691944C}C:\users\admin\appdata\local\programs\opera gx\75.0.3969.279\opera.exe] => (Allow) C:\users\admin\appdata\local\programs\opera gx\75.0.3969.279\opera.exe => No File FirewallRules: [TCP Query User{98CD633C-C6F7-4D1A-8F84-A4FA98B0A25C}C:\program files (x86)\steam\steamapps\common\team comtres 2\hl2.exe] => (Allow) C:\program files (x86)\steam\steamapps\common\team comtres 2\hl2.exe => No File FirewallRules: [UDP Query User{EFD86E61-E8EB-471C-B786-F9117C92095D}C:\program files (x86)\steam\steamapps\common\team comtres 2\hl2.exe] => (Allow) C:\program files (x86)\steam\steamapps\common\team comtres 2\hl2.exe => No File FirewallRules: [TCP Query User{FBF8D4D7-0902-4092-81B9-51BF7EEFF971}C:\program files (x86)\steam\steamapps\common\team comtress 2\hl2.exe] => (Allow) C:\program files (x86)\steam\steamapps\common\team comtress 2\hl2.exe => No File FirewallRules: [UDP Query User{C620A1EE-875A-429E-9E04-77DD49D39478}C:\program files (x86)\steam\steamapps\common\team comtress 2\hl2.exe] => (Allow) C:\program files (x86)\steam\steamapps\common\team comtress 2\hl2.exe => No File FirewallRules: [TCP Query User{C69DF5CE-5360-4470-88C0-E164BFFAC1C5}C:\program files (x86)\steam\steamapps\common\team comtress 2\hl2.exe] => (Allow) C:\program files (x86)\steam\steamapps\common\team comtress 2\hl2.exe => No File FirewallRules: [UDP Query User{9FD94B01-00BB-41C7-AD88-9E0C803C33D0}C:\program files (x86)\steam\steamapps\common\team comtress 2\hl2.exe] => (Allow) C:\program files (x86)\steam\steamapps\common\team comtress 2\hl2.exe => No File FirewallRules: [{70DB0657-79CC-42A9-86AE-943AE27478A7}] => (Allow) C:\Program Files (x86)\Stea FirewallRules: [TCP Query User{87380B3B-B7F6-466D-BA33-3A7AC449EE84}C:\emulators\fightnightrpcs3\rpcs3.exe] => (Allow) C:\emulators\fightnightrpcs3\rpcs3.exe => No File FirewallRules: [UDP Query User{5AA7F79D-44F7-452A-8467-3F898B029E12}C:\emulators\fightnightrpcs3\rpcs3.exe] => (Allow) C:\emulators\fightnightrpcs3\rpcs3.exe => No File FirewallRules: [TCP Query User{7250150E-1A69-4B19-9CBF-F49C9C3B1B21}C:\emulators\wariofallingdownacliff\rpcs3.exe] => (Allow) C:\emulators\wariofallingdownacliff\rpcs3.exe => No FileC:\Windows\System32\Drivers\21nQ8y3kf0E.sys C:\Program Files (x86)\Company C:\Windows\system32\1WVV0R7I3W.tmp C:\Windows\Temp\HJzgJQmvLHwsRJNb\dXEPCcXYCEWEYPo\utxFwiL.exe C:\Windows\Temp\HJzgJQmvLHwsRJNb\dXEPCcXYCEWEYPo C:\Windows\Temp\HJzgJQmvLHwsRJNb C:\Windows\Tasks\sgurMlpOGLjSCIOLH.job FirewallRules: [UDP Query User{91111729-585D-44D8-AFC8-8433C5E32133}C:\emulators\wariofallingdownacliff\rpcs3.exe] => (Allow) C:\emulators\wariofallingdownacliff\rpcs3.exe => No File FirewallRules: [TCP Query User{9D42C1DC-4741-43EF-9932-B4CF13FDC3C3}C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\amcus\amauthd.exe] => (Allow) C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\amcus\amauthd.exe => No File FirewallRules: [UDP Query User{E67074D7-94C2-4C8D-85A4-35626319372E}C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\amcus\amauthd.exe] => (Allow) C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\amcus\amauthd.exe => No File FirewallRules: [TCP Query User{783AF365-2D10-4218-A9BA-E1C2E3126EB7}C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\amcus\muchabin\muchacd.exe] => (Allow) C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\amcus\muchabin\muchacd.exe => No File FirewallRules: [UDP Query User{CE9B90EE-C664-437B-9701-5490C5303EE1}C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\amcus\muchabin\muchacd.exe] => (Allow) C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\amcus\muchabin\muchacd.exe => No File FirewallRules: [TCP Query User{60E2E1F4-B5D4-4DD0-BDD6-ECA3565886BA}C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\mk_agp3_final.exe] => (Allow) C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\mk_agp3_final.exe => No File FirewallRules: [UDP Query User{92D75963-097A-4384-A1F2-19BF9D0F5EF8}C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\mk_agp3_final.exe] => (Allow) C:\arcade centre\retro arcade 2\collections\ringedge\roms\mario kart dx\mk_agp3_final.exe => No File FirewallRules: [{D8F3DD9B-2DE9-4FED-A2F9-5BC72879CFC5}] => (Allow) C:\Program Files (x86)\MaskVPN\mask_svc.exe => No File FirewallRules: [{08B8B2F3-7873-441E-AD93-7B3852D86858}] => (Allow) C:\Program Files (x86)\MaskVPN\MaskVPN.exe => No File FirewallRules: [{A673D187-B7CA-4B08-A8D5-E486BCBC2348}] => (Allow) C:\Program Files (x86)\MaskVPN\MaskVPNUpdate.exe => No File FirewallRules: [{79DBAC81-F218-40B6-B326-521C8A2622DF}] => (Allow) C:\Program Files (x86)\MaskVPN\tunnle.exe => No File FirewallRules: [{E11DF16B-801A-43E8-A92A-A409EAD3707F}] => (Allow) C:\Users\Admin\Downloads\4ddig-for-windows.exe => No File FirewallRules: [{FE50983E-8752-43C7-8197-5E286DEBD3C6}] => (Allow) C:\Users\Admin\Downloads\4ddig-for-windows.exe => No File FirewallRules: [{58BCCFBF-EE2E-4FBE-923D-6CE9F597EC5D}] => (Allow) C:\Program Files (x86)\Tenorshare\Tenorshare 4DDiG\Tenorshare 4DDiG.exe => No File FirewallRules: [{DD593CF8-2125-40E2-9B77-78EDE5684659}] => (Allow) C:\Program Files (x86)\Tenorshare\Tenorshare 4DDiG\Tenorshare 4DDiG.exe => No File FirewallRules: [{A05BC25B-18F6-4195-A8DA-741AC7DEA4F9}] => (Allow) C:\Program Files (x86)\Tenorshare\Tenorshare 4DDiG\NetFrameCheck.exe => No File FirewallRules: [{05B4C8CA-7F5B-4A18-915D-DA8CE51151FB}] => (Allow) C:\Program Files (x86)\Tenorshare\Tenorshare 4DDiG\NetFrameCheck.exe => No File Close Notepad. NOTE: It's important that both files, FRST, and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system IMPORTANT: Save all of your work, as the next step may reboot your computer. Run FRST and press the Fix button just once and wait. If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply. NOTE: If the tool warns you about an outdated version please download and run the updated version. Also, let me know how the machine is running now, and what remaining issues you've noticed.
  2. Hello @Enol, Welcome to the Emsisoft Support Forums. That extension is used by STOP(DJVU). Unfortunately, we no longer have any method to decrypt STOP(DJVU) unless the encryption occurred before the 29th of August 2019. Please refer to this blog post for information about a decrypter that may work, and also for support instructions if it does not: https://blog.emsisoft.com/en/34375/emsisoft-releases-new-decryptor-for-stop-djvu-ransomware/ I understand it is frustrating, but currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. https://blog.emsisoft.com/en/category/protection-guides/ We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.
  3. Hello @Hunain, Welcome to the Emsisoft Support Forums. That extension is used by STOP(DJVU). Unfortunately, we no longer have any method to decrypt STOP(DJVU) unless the encryption occurred before the 29th of August 2019. Please refer to this blog post for information about a decrypter that may work, and also for support instructions if it does not: https://blog.emsisoft.com/en/34375/emsisoft-releases-new-decryptor-for-stop-djvu-ransomware/ I understand it is frustrating, but currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. https://blog.emsisoft.com/en/category/protection-guides/ We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.
  4. Hello @Inno Sci, Welcome to the Emsisoft Support Forums. I understand it is frustrating, but currently, we cannot decrypt files with an Offline-ID that we do not have the Private Encryption Key in our Database. Please read this Topic. It contains information about your situation and whether or not your files can be decrypted. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  5. Hello @Kaleej, Welcome to the Emsisoft Support Forums. I understand it is frustrating, but currently, we cannot decrypt files with an Offline-ID that we do not have the Private Encryption Key in our Database. Please read this Topic. It contains information about your situation and whether or not your files can be decrypted. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  6. Thread Closed Multiple posts in multiple threads for the same issue.
  7. Hello @diu, Please read this Topic. It contains information about your situation and whether or not your files can be decrypted. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  8. Hello @Srikanth123, Welcome to the Emsisoft Support Forums. DELTA belongs to the DHARMA ransomware family. Unfortunately, there is no known method to decrypt files encrypted by the DHARMA family of ransomware without paying the ransom and obtaining the private keys from the criminals who created the ransomware unless they are leaked or seized & released by authorities. Without the master private key that can be used to decrypt your files, decryption is impossible. That usually means the key is unique (specific) for each victim and generated in a secure way that cannot be brute-forced.
  9. Hello Emanuel, Welcome to the Emsisoft Support Forums. Your files have been encrypted by THANOS ransomware. If the affect system is for a business please contact our Ransomware Recovery team using the web form at https://www.emsisoft.com/en/tools/ransomware-recovery/inquire/ Someone from our Ransomware Recovery team will contact you by email. We will follow up with you via email within the next 12-24 hours.
  10. Hello @jabal, Welcome to the Emsisoft Support Forums. I understand it is frustrating, but currently, we are not aware of any ways to decrypt files with Online-ID and some recent forms of STOP(DJVU). Please read this Topic. It contains information about your situation and whether or not your files can be decrypted. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  11. Hello @diu, You cannot turn an Online ID into an Offline ID. Please read this Topic. It contains information about your situation and whether or not your files can be decrypted. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
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