Kevin Zoll

Emsisoft Employee
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Everything posted by Kevin Zoll

  1. The AVZ log didn't show anything of concern. Run OTL.exe Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL :OTL PRC - C:\WINDOWS\explorer.exe (Microsoft Corporation) :Files C:\Windows\COUPON~1.OCX @C:\ProgramData\TEMP:A31FAD21 @C:\Users\HP_Administrator\AppData\Roaming:iSpring Pro 4 Giveaway @C:\ProgramData:iSpring Pro 4 Giveaway @C:\ProgramData\TEMP:7204B89D @C:\ProgramData\TEMP:98781370 @C:\ProgramData\TEMP:44807EFA @C:\ProgramData\TEMP:56AC8DD1 @C:\ProgramData\TEMP:78CE0B72 @C:\ProgramData\TEMP:76C85903 @C:\ProgramData\TEMP:4E0ADA73 @C:\ProgramData\TEMP:C265C458 @C:\ProgramData\TEMP:D00F0074 @C:\ProgramData\TEMP:867C1254 @C:\ProgramData\TEMP:335CB24A @C:\ProgramData\TEMP:507FBB4F @C:\ProgramData\TEMP:DCD39382 @C:\ProgramData\TEMP:4F0FFA06 @C:\ProgramData\TEMP:DCE70D73 @C:\ProgramData\TEMP:044B104C @C:\ProgramData\TEMP:87F27901 @C:\ProgramData\TEMP:C97C8631 @C:\ProgramData\TEMP:18C289EF @C:\ProgramData\DRM:tf4XgsAcXJ9LV5YVUz89hGANSN @C:\ProgramData\TEMP:8CE646EE @C:\ProgramData\TEMP:5CB1E0D3 :Commands [purity] [emptytemp] [start explorer] [Reboot] Then click the Run Fix button at the top Let the program run unhindered, reboot when it is done Attach the new OTL log ( don't check the boxes beside LOP Check or Purity this time )
  2. Run OTL.exe Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL :OTL PRC - C:\WINDOWS\explorer.exe (Microsoft Corporation) O3 - HKLM\..\Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - No CLSID value found. O3 - HKCU\..\Toolbar\ShellBrowser: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No CLSID value found. O4 - HKCU..\Run: [Aim6] File not found O8 - Extra context menu item: &Viewpoint Search - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll File not found O21 - SSODL: dudibopub - {f3feab4e-ad21-4444-ae8d-a4a4a2ee8bbb} - CLSID or File not found. O21 - SSODL: zevekojoj - {db9be343-883e-4515-8759-01502b96dd57} - CLSID or File not found. O22 - SharedTaskScheduler: {db9be343-883e-4515-8759-01502b96dd57} - mujuzedij - Reg Error: Key error. File not found O22 - SharedTaskScheduler: {f3feab4e-ad21-4444-ae8d-a4a4a2ee8bbb} - kupuhivus - Reg Error: Key error. File not found :Files C:\WINDOWS\*.tmp C:\WINDOWS\System32\*.tmp C:\Documents and Settings\Amanda Triana\My Documents\*.tmp C:\WINDOWS\System32\CF31666.exe C:\WINDOWS\System32\CF24744.exe C:\WINDOWS\System32\CF679.exe C:\WINDOWS\System32\CF19226.exe C:\WINDOWS\System32\CF31417.exe @C:\Documents and Settings\All Users\Application Data\TEMP:DFC5A2B2 :Commands [purity] [emptytemp] [start explorer] [Reboot] Then click the Run Fix button at the top Let the program run unhindered, reboot when it is done Attach the new OTL log ( don't check the boxes beside LOP Check or Purity this time )
  3. Zip extras.txt and attach the zip file.
  4. Everything else in your logs look to be false positive alerts. You can restore items from the ComboFix quarantine that were removed that you desire to keep. How are things running?
  5. Go to start > run and copy and paste the following command in the field: "%userprofile%\desktop\win32kdiag.exe" -f -r This should restore permissions on locked files. It will save a report on the Desktop (Win32kDiag.txt). Attach that report on your next reply.
  6. Download OTL to your desktop. Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted. When the window appears, underneath Output at the top change it to Minimal Output. Check the boxes beside LOP Check and Purity Check. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long. When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. Note: These logs can be located in the OTL. folder on you C:\ drive if they fail to open automatically. Attach both logs with your next reply.
  7. OK, since we can't get a log from ISeeYouXP do the following: Download OTL to your desktop. Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted. When the window appears, underneath Output at the top change it to Minimal Output. Check the boxes beside LOP Check and Purity Check. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long. When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. Note: These logs can be located in the OTL. folder on you C:\ drive if they fail to open automatically. Attach both logs with your next reply.
  8. If you know what all those files are in the Temp folders, then remove those instructions from the CFscript commands.
  9. New instructions. ----------------------------------------------------------- Open notepad Copy and Paste the below lines of code to notepad: @echo off copy C:\Windows\System32\logevent.dll c:\logevent.dll del "C:\Windows\System32\cngaudit.dll" /Q /F copy C:\logevent.dll C:\Windows\System32\cngaudit.dll del "c:\logevent.dll" /Q /F Go to File > save as and name the file FileFixes.bat, change the Save as type to all files and save it to your Desktop. Double-click on FileFixes.bat to execute it. ----------------------------------------------------------- Go to start > run and copy and paste the following command in the field: "%userprofile%\desktop\win32kdiag.exe" -f -r This should restore permissions on locked files and remove mountpoints. ----------------------------------------------------------- Post fresh logs for: Win32kDiag a-squared Free ISeeYouXP Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  10. Zip the ISeeYouXP log and attach the zip file.
  11. I have sent you a PM with instructions.
  12. Download ComboFix from one of these locations: Link 1 Link 2 Link 3 * IMPORTANT !!! Save ComboFix.exe to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, ComboFix will produce a log. Note: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet. ----------------------------------------------------------- Post fresh logs for: ComboFix (C:\combofix.txt) a-squared Free ISeeYouXP Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  13. Thread Closed Reason: Lack of Response PM either ShadowPuterDude or Lynx to have this thread reopened. The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread
  14. Thread Closed Reason: Lack of Response PM either ShadowPuterDude or Lynx to have this thread reopened. The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread
  15. Stop the a-squared Anti-Malware Service: Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'. On the page that opens, scroll down to a-squared Anti-Malware Service ... right click the entry, select 'Properties' and press 'Stop'. When it shows that it is stopped, next please set the 'Start-up Type' to 'Disabled'. Press 'OK' until you get back to Windows. Run Combofix Start the a-squared Anti-Malware Service: Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'. On the page that opens, scroll down to a-squared Anti-Malware Service ... right click the entry, select 'Properties' and press 'Start'. When it shows that it is started, next please set the 'Start-up Type' to 'Automatic'. Press 'OK' until you get back to Windows.
  16. Clean up with OTL: Double-click OTL.exe to start the program. Close all other programs apart from OTL as this step will require a reboot On the OTL main screen, press the CLEANUP button Say Yes to the prompt and then allow the program to reboot your computer. ----------------------------------------------------------- Download avz4.zip from HERE Unzip it to your desktop to a folder named avz4 Double click on AVZ.exe to run it. Run an update by clicking the Auto Update button on the Right of the Log window: Click Start to begin the update Note: If you recieve an error message, chose a different source, then click Start again After the update, from the "File" menu, choose "Standard Scripts" Put a check next to item 2: Advanced System Investigation Click Execute selected scripts At the next prompt, click the OK button Let the scan run and click "OK" when the completion prompt pops up Now Close out of the Standard Scripts window, and exit AVZ Navigate to the avz4 folder and locate the folder LOG Inside the LOG folder you will find virusinfo_syscheck.htm and virusinfo_syscheck.zip Attach the Compressed file, virusinfo_syscheck.zip, to your next reply.
  17. Open notepad Copy and Paste the below lines of code to notepad: @echo off copy C:\Windows\System32\logevent.dll c:\logevent.dll Go to File > save as and name the file fixes.bat, change the Save as type to all files and save it to your Desktop. Double-click on fixes.bat to execute it. ----------------------------------------------------------- Download Avenger from -->> HERE <<-- and unzip to your desktop. Run Avenger Read the prompt that appears, and press OK Copy & paste the following text in Input script Box: Files to delete: C:\Windows\System32\cngaudit.dll Files to move: C:\logevent.dll | C:\Windows\System32\cngaudit.dll Then click "Execute". You will be presented with 2 confirmation prompts. Select yes on each. Your system will reboot. Note: It is possible that Avenger will reboot your system TWICE. Upon reboot, a command prompt window will appear on your screen for a few seconds, and then Avenger's log will open. Please paste that log here in your next post. ----------------------------------------------------------- Go to start > run and copy and paste the following command in the field: "%userprofile%\desktop\win32kdiag.exe" -f -r This should restore permissions on locked files and remove mountpoints. ----------------------------------------------------------- Post fresh logs for: Avenger (C:\avenger.txt) Win32kDiag (C:\avenger.txt) a-squared Free ISeeYouXP Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  18. Win32kDiag should not take that long to run. Simply turn off the computer. Unplug it if you have to to get it to turn off.
  19. Yes, those files are visible because of what we did. Run ComboFix, if it the scan successfully completes attach the log.
  20. What error message if any, are your receiving at system boot?
  21. When you turn off System Restore, all the Restore Points are deleted. When you turn on System Restore it will create an new Restore Point for your system.
  22. I strongly advise you to cleanup your Desktop. Remove eveything but links to run programs. Do not download and save programs here and defintely do not use it for long term storage. You need to keep ComboFix.exe here for now as we need it, but we will be removing it when we are finished with your cleanup. A cluttered Desktop is malware's playground and it can also cause performance degradation. Now we need to use ComboFix to remove some stuff. Make sure that the copy of combofix.exe that you downloaded earlier is on your Desktop but Do not run it! If it is not on your Desktop, the below will not work. Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ): KILLALL:: File:: d:\windows\logs2.zip d:\program files\Common Files\BOONTY Shared.zip Folder:: d:\temp\1 d:\temp\2 Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe At this point, you MUST EXIT ALL BROWSERS NOW before continuing! You should have both the ComboFix.exe and CFScript.txt icons on your Desktop. Now use your mouse to drag CFscript.txt on top of ComboFix.exe Follow the prompts. When it finishes, a log will be produced named c:\combofix.txt I will ask for this log below Note: DO NOT mouseclick combofix's window while it is running. That may cause it to stall. The ComboFix folder should not be renamed since ComboFix and even we would have suspicions about it. Also when you uninstall CF, the folder would not be removed since it does not look for that folder name. ----------------------------------------------------------- Post fresh logs for: ComboFix (C:\combofix.txt) a-squared Free ISeeYouXP Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  23. Download ComboFix from one of these locations: Link 1 Link 2 Link 3 * IMPORTANT !!! Save ComboFix.exe to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, ComboFix will produce a log. Note: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet. ----------------------------------------------------------- Post fresh logs for: ComboFix (C:\combofix.txt) ISeeYouXP Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  24. Files with the doc extension are disallowed. Download ComboFix from one of these locations: Link 1 Link 2 Link 3 * IMPORTANT !!! Save ComboFix.exe to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, ComboFix will produce a log. Note: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet. ----------------------------------------------------------- Post fresh logs for: ComboFix (C:\combofix.txt) ISeeYouXP HiJackFree Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  25. Your logs look fine. Unless you are having problems from Malware it is time to do the final steps. If you used ComboFix, uninstall ComboFix: Click START then RUN and enter the below into the run box and then click OK. (Use only the command of the same name as your copy of combofix.) AvoidTDSS /u or combofix /u Note: The space before /u, must be there. This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults. Delete the C:\AvoidTDSS or C:\ComboFix folder from combofix. Delete everything in C:\!KillBox Delete the following from your Desktop (If they exist) Avenger.exe Avenger.txt Avenger.zip DisableAutoRuns.reg FixMe.reg FixReg.reg ISeeYouXP.exe ISeeYouXP.lnk ISeeYouXP.txt Anything else I had you use Delete the following: (If they exist) C:\Avenger.txt C:\Avenger C:\ComboFix.txt C:\ComboFix C:\SDFix C:\Qoobox You can delete and uninstall any programs I had you download, that you do not wish to keep on the system. Empty the Recycle Bin Run ATF Cleaner In the ISeeYouXP folder double-click HideIT.bat. Turn off System restore to flush all your restore points then turn system restore back on. To manually turn off System Restore, follow these steps: 1. Click Start, right-click My Computer, and then click Properties. 2. Click the System Restore tab. 3. Click to select the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK. 4 Click Yes when you receive the prompt to the turn off System Restore. To turn on System Restore, follow these steps: 1. Click Start, right-click My Computer, and then click Properties. 2. Click the System Restore tab. 3. Click to clear the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK. Delete C:\ISeeYouXP Run Windows Update and update your Windows Operating System. Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated. That should take care of everything. Safe Surfing!