Kevin Zoll

Emsisoft Employee
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Posts posted by Kevin Zoll


  1. Download ComboFix from one of these locations:

    Link 1

    Link 2

    Link 3

    * IMPORTANT !!! Save ComboFix.exe to your Desktop

    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
      See HERE for help
    • Double click on ComboFix.exe & follow the prompts.
    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

    RcAuto1.gif

    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    whatnext.png

    Click on Yes, to continue scanning for malware.

    When finished, ComboFix will produce a log.

    Note:

    1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

    2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

    -----------------------------------------------------------

    Post fresh logs for:

    • ComboFix (C:\combofix.txt)
    • a-squared Free
    • ISeeYouXP

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!


  2. Thread Closed

    Reason: Lack of Response

    PM either ShadowPuterDude or Lynx to have this thread reopened.

    The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

    All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread


  3. Thread Closed

    Reason: Lack of Response

    PM either ShadowPuterDude or Lynx to have this thread reopened.

    The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

    All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread


  4. Stop the a-squared Anti-Malware Service:

    Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.

    On the page that opens, scroll down to a-squared Anti-Malware Service ... right click the entry, select 'Properties' and press 'Stop'. When it shows that it is stopped, next please set the 'Start-up Type' to 'Disabled'. Press 'OK' until you get back to Windows.

    Run Combofix

    Start the a-squared Anti-Malware Service:

    Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.

    On the page that opens, scroll down to a-squared Anti-Malware Service ... right click the entry, select 'Properties' and press 'Start'. When it shows that it is started, next please set the 'Start-up Type' to 'Automatic'. Press 'OK' until you get back to Windows.


  5. Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    -----------------------------------------------------------

    Download avz4.zip from HERE

    • Unzip it to your desktop to a folder named avz4
    • Double click on AVZ.exe to run it.
    • Run an update by clicking the Auto Update button on the Right of the Log window: AVZupdate.jpg
    • Click Start to begin the update

    Note: If you recieve an error message, chose a different source, then click Start again

    • After the update, from the "File" menu, choose "Standard Scripts"
    • Put a check next to item 2: Advanced System Investigation
    • Click Execute selected scripts
    • At the next prompt, click the OK button
    • Let the scan run and click "OK" when the completion prompt pops up
    • Now Close out of the Standard Scripts window, and exit AVZ
    • Navigate to the avz4 folder and locate the folder LOG
    • Inside the LOG folder you will find virusinfo_syscheck.htm and virusinfo_syscheck.zip
    • Attach the Compressed file, virusinfo_syscheck.zip, to your next reply.


  6. Open notepad

    Copy and Paste the below lines of code to notepad:

    @echo off
    copy C:\Windows\System32\logevent.dll c:\logevent.dll

    Go to File > save as and name the file fixes.bat, change the Save as type to all files and save it to your Desktop.

    Double-click on fixes.bat to execute it.

    -----------------------------------------------------------

    Download Avenger from -->> HERE <<-- and unzip to your desktop.

    • Run Avenger
    • Read the prompt that appears, and press OK
    • Copy & paste the following text in Input script Box:
      Files to delete:
      C:\Windows\System32\cngaudit.dll
      
      Files to move:
      C:\logevent.dll | C:\Windows\System32\cngaudit.dll


      Then click "Execute".

    • You will be presented with 2 confirmation prompts. Select yes on each. Your system will reboot.
      Note: It is possible that Avenger will reboot your system TWICE.
    • Upon reboot, a command prompt window will appear on your screen for a few seconds, and then Avenger's log will open. Please paste that log here in your next post.

    -----------------------------------------------------------

    Go to start > run and copy and paste the following command in the field:

    "%userprofile%\desktop\win32kdiag.exe" -f -r

    This should restore permissions on locked files and remove mountpoints.

    -----------------------------------------------------------

    Post fresh logs for:

    • Avenger (C:\avenger.txt)
    • Win32kDiag (C:\avenger.txt)
    • a-squared Free
    • ISeeYouXP

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!


  7. I strongly advise you to cleanup your Desktop. Remove eveything but links to run programs. Do not download and save programs here and defintely do not use it for long term storage. You need to keep ComboFix.exe here for now as we need it, but we will be removing it when we are finished with your cleanup. A cluttered Desktop is malware's playground and it can also cause performance degradation.

    Now we need to use ComboFix to remove some stuff.

    • Make sure that the copy of combofix.exe that you downloaded earlier is on your Desktop but Do not run it!
    • If it is not on your Desktop, the below will not work.
    • Open Notepad and copy/paste the text in the below code box into it

    (make sure you scroll all the way down in the code box to get all lines selected ):

    KILLALL::
    
    File::
    d:\windows\logs2.zip
    d:\program files\Common Files\BOONTY Shared.zip
    
    Folder::
    d:\temp\1
    d:\temp\2

    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe
      th_CFScript.gif
    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below

    Note: DO NOT mouseclick combofix's window while it is running. That may cause it to stall.

    The ComboFix folder should not be renamed since ComboFix and even we would have suspicions about it. Also when you uninstall CF, the folder would not be removed since it does not look for that folder name.

    -----------------------------------------------------------

    Post fresh logs for:

    • ComboFix (C:\combofix.txt)
    • a-squared Free
    • ISeeYouXP

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!


  8. Download ComboFix from one of these locations:

    Link 1

    Link 2

    Link 3

    * IMPORTANT !!! Save ComboFix.exe to your Desktop

    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
      See HERE for help
    • Double click on ComboFix.exe & follow the prompts.
    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

    RcAuto1.gif

    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    whatnext.png

    Click on Yes, to continue scanning for malware.

    When finished, ComboFix will produce a log.

    Note:

    1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

    2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

    -----------------------------------------------------------

    Post fresh logs for:

    • ComboFix (C:\combofix.txt)
    • ISeeYouXP

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!


  9. Files with the doc extension are disallowed.

    Download ComboFix from one of these locations:

    Link 1

    Link 2

    Link 3

    * IMPORTANT !!! Save ComboFix.exe to your Desktop

    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
      See HERE for help
    • Double click on ComboFix.exe & follow the prompts.
    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

    RcAuto1.gif

    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    whatnext.png

    Click on Yes, to continue scanning for malware.

    When finished, ComboFix will produce a log.

    Note:

    1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

    2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

    -----------------------------------------------------------

    Post fresh logs for:

    • ComboFix (C:\combofix.txt)
    • ISeeYouXP
    • HiJackFree

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!


  10. Your logs look fine.

    Unless you are having problems from Malware it is time to do the final steps.

    If you used ComboFix, uninstall ComboFix:

    • Click START then RUN and enter the below into the run box and then click OK. (Use only the command of the same name as your copy of combofix.)
    • AvoidTDSS /u or combofix /u
      Note: The space before /u, must be there.
      This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    • Delete the C:\AvoidTDSS or C:\ComboFix folder from combofix.
      Delete everything in C:\!KillBox

    Delete the following from your Desktop (If they exist)

    Avenger.exe

    Avenger.txt

    Avenger.zip

    DisableAutoRuns.reg

    FixMe.reg

    FixReg.reg

    ISeeYouXP.exe

    ISeeYouXP.lnk

    ISeeYouXP.txt

    Anything else I had you use

    Delete the following: (If they exist)

    C:\Avenger.txt

    C:\Avenger

    C:\ComboFix.txt

    C:\ComboFix

    C:\SDFix

    C:\Qoobox

    You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

    Empty the Recycle Bin

    Run ATF Cleaner

    In the ISeeYouXP folder double-click HideIT.bat.

    Turn off System restore to flush all your restore points then turn system restore back on.

    To manually turn off System Restore, follow these steps:

    1. Click Start, right-click My Computer, and then click Properties.

    2. Click the System Restore tab.

    3. Click to select the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.

    4 Click Yes when you receive the prompt to the turn off System Restore.

    To turn on System Restore, follow these steps:

    1. Click Start, right-click My Computer, and then click Properties.

    2. Click the System Restore tab.

    3. Click to clear the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.

    Delete C:\ISeeYouXP

    Run Windows Update and update your Windows Operating System.

    Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

    That should take care of everything.

    Safe Surfing!


  11. Your logs don't show anything that could be causing the problem you described in your first post.

    Let's use a tool that will gather much more information.

    Download OTL to your desktop.

    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • When the window appears, underneath Output at the top change it to Minimal Output.
    • Check the boxes beside LOP Check and Purity Check.
    • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
      • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt.
        Note: These logs can be located in the OTL. folder on you C:\ drive if they fail to open automatically.
      • Attach both logs with your next reply.


  12. Once you turn off system restore, and then turn it back on there should be nothing for a-squared to find in a Restore Point. A2 can't quarantine restore points, no security application can.

    Antivirus Tools Cannot Clean Infected Files in the System Restore Folder.

    The System Restore feature in Windows protects all folders and files in the System Restore folder on the Windows partition. This folder and all of its subfolders are the data store that the System Restore feature uses to restore your computer's operating system to a previous state from a previous point in time.

    Although some antivirus programs may have the ability to work with files that have been compressed or stored in .zip or .cab file format, the System Restore feature does not permit these utilities to manipulate these files within the data store. The data store is protected for data integrity purposes, and the System Restore feature is the only method you can use to obtain access to the data store. Because of this, the antivirus program is unable to remove the virus from the file or files in the data store. The files in the data store are inactive and can be used only by the System Restore feature.


  13. Run OTL.exe

    • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
      :OTL
      PRC - C:\Windows\Explorer.EXE (Microsoft Corporation)
      O2 - BHO: (no name) - {206E52E0-D52E-11D4-AD54-0000E86C26F6} - No CLSID value found.
      O2 - BHO: (no name) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No CLSID value found.
      O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
      O2 - BHO: (no name) - {AE40EBA0-2D49-48C9-BA8D-E9F046240F5F} - No CLSID value found.
      O4 - HKLM..\Run: []  File not found
      
      :Files
      C:\Users\HP_Administrator\AppData\Roaming\*.tmp
      C:\Windows\*.tmp
      C:\Windows\System32\*.tmp
      C:\Windows\System32\CF29448.exe
      C:\Windows\System32\CF8704.exe
      C:\Windows\System32\CF22468.exe
      C:\Windows\System32\CF17094.exe
      C:\Windows\System32\temp.010
      C:\Windows\System32\temp.00C
      C:\Windows\System32\temp.00D
      C:\Windows\System32\temp.00F
      C:\Windows\System32\temp.00E
      C:\Windows\System32\temp.00B
      C:\1.bmp
      
      :Commands
      [purity]
      [emptytemp]
      [start explorer]
      [Reboot]


    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot when it is done
    • Then post a new OTL log ( don't check the boxes beside LOP Check or Purity this time )


  14. The installed version of Java on this computer is out-dated. Install Java Runtime Environment (JRE) 6u16 available from Sun Microsystems.

    -----------------------------------------------------------

    Using Add or Remove Programs in the Control Panel; uninstall the following:

    J2SE Runtime Environment 5.0 Update 2

    -----------------------------------------------------------

    Your logs show no malware.

    The a-squared log is showing System Restore Points. Simply disable system restore to clear all Restore Points and then enable system restore to create a new Restore Point for your computer.


  15. The installed version of Java on this computer is out-dated. Install Java Runtime Environment (JRE) 6u16 available from Sun Microsystems.

    -----------------------------------------------------------

    Using Add or Remove Programs in the Control Panel; uninstall the following:

    J2SE Runtime Environment 5.0 Update 7

    -----------------------------------------------------------

    I highly recommend that you uninstall the following:

    Coupon Printer for Windows

    -----------------------------------------------------------

    Your logs show no malware.

    The a-squared log is showing System Restore Points. Simply disable system restore to clear all Restore Points and then enable system restore to create a new Restore Point for your computer.

    • Upvote 1

  16. Download ComboFix from one of these locations:

    Link 1

    Link 2

    Link 3

    * IMPORTANT !!! Save ComboFix.exe to your Desktop

    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
      See HERE for help
    • Double click on ComboFix.exe & follow the prompts.
    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

    RcAuto1.gif

    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    whatnext.png

    Click on Yes, to continue scanning for malware.

    When finished, ComboFix will produce a log.

    Note:

    1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

    2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

    -----------------------------------------------------------

    Post fresh logs for:

    • ComboFix (C:\combofix.txt)
    • a-squared Free
    • ISeeYouXP

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!


  17. Thread Closed

    Reason: Lack of Response

    PM either ShadowPuterDude or Lynx to have this thread reopened.

    The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

    All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread