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Kevin Zoll

Emsisoft Employee
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Everything posted by Kevin Zoll

  1. Your logs look fine. Unless you are having problems from Malware it is time to do the final steps. If you used ComboFix, uninstall ComboFix: Click START then RUN and enter the below into the run box and then click OK. (Use only the command of the same name as your copy of combofix.) AvoidTDSS /u or combofix /u Note: The space before /u, must be there. This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults. Delete the C:\AvoidTDSS or C:\ComboFix folder from combofix. Delete everything in C:\!KillBox Delete the following from your Desktop (I
  2. Your logs don't show anything that could be causing the problem you described in your first post. Let's use a tool that will gather much more information. Download OTL to your desktop. Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted. When the window appears, underneath Output at the top change it to Minimal Output. Check the boxes beside LOP Check and Purity Check. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long. When the scan completes, it will open two notepad wind
  3. Once you turn off system restore, and then turn it back on there should be nothing for a-squared to find in a Restore Point. A2 can't quarantine restore points, no security application can. Antivirus Tools Cannot Clean Infected Files in the System Restore Folder. The System Restore feature in Windows protects all folders and files in the System Restore folder on the Windows partition. This folder and all of its subfolders are the data store that the System Restore feature uses to restore your computer's operating system to a previous state from a previous point in time. Although some anti
  4. Run OTL.exe Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL :OTL PRC - C:\Windows\Explorer.EXE (Microsoft Corporation) O2 - BHO: (no name) - {206E52E0-D52E-11D4-AD54-0000E86C26F6} - No CLSID value found. O2 - BHO: (no name) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No CLSID value found. O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found. O2 - BHO: (no name) - {AE40EBA0-2D49-48C9-BA8D-E9F046240F5F} - No CLSID value found. O4 - HKLM..\Run: [] File not found :Files C:\Users\HP_Administ
  5. The installed version of Java on this computer is out-dated. Install Java Runtime Environment (JRE) 6u16 available from Sun Microsystems. ----------------------------------------------------------- Using Add or Remove Programs in the Control Panel; uninstall the following: ----------------------------------------------------------- Your logs show no malware. The a-squared log is showing System Restore Points. Simply disable system restore to clear all Restore Points and then enable system restore to create a new Restore Point for your computer.
  6. The installed version of Java on this computer is out-dated. Install Java Runtime Environment (JRE) 6u16 available from Sun Microsystems. ----------------------------------------------------------- Using Add or Remove Programs in the Control Panel; uninstall the following: ----------------------------------------------------------- I highly recommend that you uninstall the following: Coupon Printer for Windows ----------------------------------------------------------- Your logs show no malware. The a-squared log is showing System Restore Points. Simply disable system restore to cle
  7. There are 3 logs that need to be provided. The instructions in their entirety apply to all persons requesting malware removal support.
  8. Download ComboFix from one of these locations: Link 1 Link 2 Link 3 * IMPORTANT !!! Save ComboFix.exe to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware r
  9. Thread Closed Reason: Lack of Response PM either ShadowPuterDude or Lynx to have this thread reopened. The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this
  10. Thread Closed Reason: Lack of Response PM either ShadowPuterDude or Lynx to have this thread reopened. The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this
  11. Neither one of those are the ISeeYouXP log. The log file should be on your Desktop.
  12. Open notepad Copy and Paste the below lines of code to notepad: @echo off copy C:\Windows\System32\logevent.dll C:\logevent.dll Go to File > save as and name the file fixes.bat, change the Save as type to all files and save it to your Desktop. Double-click on fixes.bat to execute it. ----------------------------------------------------------- Download Avenger from -->> HERE <<-- and unzip to your desktop. Run Avenger Read the prompt that appears, and press OK Copy & paste the following text in Input script Box: Files to Delete: C:\Windows\System32\cngaudit.dll Fi
  13. Hello and welcome to the EMSI Software support forums. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread Traduction anglais-français: http://translate.google.com/translate?js=y&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fsupport.emsisoft.com%2Findex.php%3F%2Fforum-6%2Fannouncement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread%2F&sl=en&tl=fr&history_state0= Englisch > Deutsch Übersetzung: http://translate.g
  14. Hello and welcome to the EMSI Software support forums. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread Traduction anglais-français: http://translate.google.com/translate?js=y&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fsupport.emsisoft.com%2Findex.php%3F%2Fforum-6%2Fannouncement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread%2F&sl=en&tl=fr&history_state0= Englisch > Deutsch Übersetzung: http://translate.g
  15. Download to your Desktop Win32kDiag.exe by AD. Run Win32kDiag It will save a report on the Desktop (Win32kDiag.txt). Attach that report on your next reply.
  16. Download ComboFix from one of these locations: Link 1 Link 2 Link 3 * IMPORTANT !!! Save ComboFix.exe to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware r
  17. Your logs look fine. Unless you are having problems from Malware it is time to do the final steps. If you used ComboFix, uninstall ComboFix: Click START then RUN and enter the below into the run box and then click OK. (Use only the command of the same name as your copy of combofix.) AvoidTDSS /u or combofix /u Note: The space before /u, must be there. This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults. Delete the C:\AvoidTDSS or C:\ComboFix folder from combofix. Delete everything in C:\!KillBox Delete the following from your Desktop (I
  18. Go to start > run and copy and paste the following command in the field: "C:\Users\i027830\Desktop\Win32kDiag.exe" -f -r When it's finished, there will be a log called Win32kDiag.txt on your desktop.
  19. Your logs are not showing any malware. Uninstall AVG Anti-Spyware 7.5, this is outdated software, and in no longer supported by AVG. Reboot How are things running?
  20. Installing SP3 could not have damaged your hardware. You already had failing hardware and the installation of SP3 made it apparent that something was wrong. Attach the ISeeYouXP log.
  21. There doesn't appear to be a RootKit present. Download OTL to your desktop. Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted. When the window appears, underneath Output at the top change it to Minimal Output. Check the boxes beside LOP Check and Purity Check. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long. When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. Note: These logs can be located in the OTL. folder on you C:\ drive if they fail
  22. Thread Closed Reason: Lack of Response PM either ShadowPuterDude or Lynx to have this thread reopened. The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this
  23. Thread Closed Reason: Lack of Response PM either ShadowPuterDude or Lynx to have this thread reopened. The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this
  24. Hey, Kevin Looks like a false positive heuristics detection to me. It's an Installshield installer and the main executable is upx packed. Malicious programs can do many of the things Prevent is designed to accomplish. 2 of the executable files were built with Delphi. Submit to [email protected]
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