Kevin Zoll

Emsisoft Employee
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Everything posted by Kevin Zoll

  1. Hello and welcome to the EMSI Software support forums. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread Traduction anglais-français: http://translate.google.com/translate?js=y&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fsupport.emsisoft.com%2Findex.php%3F%2Fforum-6%2Fannouncement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread%2F&sl=en&tl=fr&history_state0= Englisch > Deutsch Übersetzung: http://translate.google.com/translate?hl=en&sl=en&tl=de&u=http%3A%2F%2Fsupport.emsisoft.com%2Findex.php%3F%2Fforum-6%2Fannouncement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread%2F Inglese Traduzione italiana: http://translate.google.com/translate?hl=en&sl=en&tl=it&u=http%3A%2F%2Fsupport.emsisoft.com%2Findex.php%3F%2Fforum-6%2Fannouncement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread%2F Traducción del Inglés al Español: http://translate.google.com/translate?hl=en&sl=en&tl=es&u=http%3A%2F%2Fsupport.emsisoft.com%2Findex.php%3F%2Fforum-6%2Fannouncement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread%2F
  2. Download to your Desktop Win32kDiag.exe by AD. Run Win32kDiag It will save a report on the Desktop (Win32kDiag.txt). Attach that report on your next reply.
  3. Download ComboFix from one of these locations: Link 1 Link 2 Link 3 * IMPORTANT !!! Save ComboFix.exe to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, ComboFix will produce a log. Note: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet. ----------------------------------------------------------- Post fresh logs for: [*]ComboFix (C:\combofix.txt) [*]a-squared Free [*]ISeeYouXP Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  4. Your logs look fine. Unless you are having problems from Malware it is time to do the final steps. If you used ComboFix, uninstall ComboFix: Click START then RUN and enter the below into the run box and then click OK. (Use only the command of the same name as your copy of combofix.) AvoidTDSS /u or combofix /u Note: The space before /u, must be there. This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults. Delete the C:\AvoidTDSS or C:\ComboFix folder from combofix. Delete everything in C:\!KillBox Delete the following from your Desktop (If they exist) Avenger.exe Avenger.txt Avenger.zip DisableAutoRuns.reg FixMe.reg FixReg.reg ISeeYouXP.exe ISeeYouXP.lnk ISeeYouXP.txt Anything else I had you use Delete the following: (If they exist) C:\Avenger.txt C:\Avenger C:\ComboFix.txt C:\ComboFix C:\SDFix C:\Qoobox You can delete and uninstall any programs I had you download, that you do not wish to keep on the system. Empty the Recycle Bin Run ATF Cleaner In the ISeeYouXP folder double-click HideIT.bat. Turn off System restore to flush all your restore points then turn system restore back on. To manually turn off System Restore, follow these steps: 1. Click Start, right-click My Computer, and then click Properties. 2. Click the System Restore tab. 3. Click to select the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK. 4 Click Yes when you receive the prompt to the turn off System Restore. To turn on System Restore, follow these steps: 1. Click Start, right-click My Computer, and then click Properties. 2. Click the System Restore tab. 3. Click to clear the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK. Delete C:\ISeeYouXP Run Windows Update and update your Windows Operating System. Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated. That should take care of everything. Safe Surfing!
  5. Go to start > run and copy and paste the following command in the field: "C:\Users\i027830\Desktop\Win32kDiag.exe" -f -r When it's finished, there will be a log called Win32kDiag.txt on your desktop.
  6. Your logs are not showing any malware. Uninstall AVG Anti-Spyware 7.5, this is outdated software, and in no longer supported by AVG. Reboot How are things running?
  7. Installing SP3 could not have damaged your hardware. You already had failing hardware and the installation of SP3 made it apparent that something was wrong. Attach the ISeeYouXP log.
  8. There doesn't appear to be a RootKit present. Download OTL to your desktop. Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted. When the window appears, underneath Output at the top change it to Minimal Output. Check the boxes beside LOP Check and Purity Check. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long. When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. Note: These logs can be located in the OTL. folder on you C:\ drive if they fail to open automatically. Attach both logs with your next reply.
  9. Thread Closed Reason: Lack of Response PM either ShadowPuterDude or Lynx to have this thread reopened. The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread
  10. Thread Closed Reason: Lack of Response PM either ShadowPuterDude or Lynx to have this thread reopened. The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread
  11. Hey, Kevin Looks like a false positive heuristics detection to me. It's an Installshield installer and the main executable is upx packed. Malicious programs can do many of the things Prevent is designed to accomplish. 2 of the executable files were built with Delphi. Submit to [email protected]
  12. Download Avenger from here and unzip to your desktop. Run Avenger, copy & paste the following text in Input script Box: Files to delete: C:\WINDOWS\1063zo9nloader350.dll C:\WINDOWS\11015orm792z.bin C:\WINDOWS\1185ad9waze2179.ocx C:\WINDOWS\128159orm5za.dll C:\WINDOWS\12949not-z-vi5us2.bin C:\WINDOWS\138z2virus9d5.dll C:\WINDOWS\139995acztool441.cpl C:\WINDOWS\14369nzt-a-9iru5eb.dll C:\WINDOWS\1485addwa5e9z1.exe C:\WINDOWS\1496zpyware3145.cpl C:\WINDOWS\149995ot-a-vzrus33e.ocx C:\WINDOWS\1515ddwzre9747.exe C:\WINDOWS\15632vzrus7999.dll C:\WINDOWS\159249zckto5l55.exe C:\WINDOWS\15950spambot96z.cpl C:\WINDOWS\1601sp9za5e239.exe C:\WINDOWS\16198v5ruz137.bin C:\WINDOWS\1719v5r2z54.ocx C:\WINDOWS\17394t9oj15ez.cpl C:\WINDOWS\17824spz995.cpl C:\WINDOWS\17a6spa59e235z.ocx C:\WINDOWS\18769troj537z.dll C:\WINDOWS\1915viz20869.cpl C:\WINDOWS\19225vi5zs648.cpl C:\WINDOWS\1954not-a-virus3zc.cpl C:\WINDOWS\198cbackdo5r7z9.exe C:\WINDOWS\198z5sp5mbot256.dll C:\WINDOWS\199bzack9oor573.cpl C:\WINDOWS\1c91threzt202259.dll C:\WINDOWS\1f9asparse1z435.exe C:\WINDOWS\22538hacktool597z.exe C:\WINDOWS\23057nzt-a-v5r9s106.dll C:\WINDOWS\255z05py139.dll C:\WINDOWS\25675hackzool53a9.ocx C:\WINDOWS\260595oz948d.ocx C:\WINDOWS\26492spyz459.exe C:\WINDOWS\26509zpy1a2.ocx C:\WINDOWS\268z7no5-a-vi9us469.exe C:\WINDOWS\26966n5t-a-zirus4f1.cpl C:\WINDOWS\2769stea529z4.bin C:\WINDOWS\27902hac95oolz9b.exe C:\WINDOWS\27z9spar5e3123.dll C:\WINDOWS\29160spy31z5.cpl C:\WINDOWS\2973zteal857.exe C:\WINDOWS\297downz5ad9r3166.dll C:\WINDOWS\29baspazse2512.exe C:\WINDOWS\2ea9vzr5992.ocx C:\WINDOWS\2z28backdoor2295.exe C:\WINDOWS\300zs9arse2520.ocx C:\WINDOWS\305z5irus796.dll C:\WINDOWS\30609not-a-vzr5s7ea.dll C:\WINDOWS\31559zorm303.exe C:\WINDOWS\3280vi95z66.dll C:\WINDOWS\32965hazktool364.cpl C:\WINDOWS\334eaddwa9ez553.dll C:\WINDOWS\3550s9azbot643.ocx C:\WINDOWS\35715s9z162.dll C:\WINDOWS\395bdownlozder17045.bin C:\WINDOWS\39dd5wnloa9er1z03.cpl C:\WINDOWS\3ae9thz5f117.cpl C:\WINDOWS\3b86s9ywar51z75.dll C:\WINDOWS\3c2sz9rse12955.dll C:\WINDOWS\3zd5vir2279.cpl C:\WINDOWS\40405p9ware12z9.cpl C:\WINDOWS\44f9thzeat3775.ocx C:\WINDOWS\459czownload9r1155.cpl C:\WINDOWS\459vi9z297.ocx C:\WINDOWS\45z59pars51370.dll C:\WINDOWS\492zspy4a5.exe C:\WINDOWS\4951thre9t25585z.ocx C:\WINDOWS\4d5fdownlza9er6.exe C:\WINDOWS\4e09th5eat9859z.exe C:\WINDOWS\4ezfspars92825.cpl C:\WINDOWS\5175tez92076.bin C:\WINDOWS\5187spywa952z34.exe C:\WINDOWS\51z16wor96ce.ocx C:\WINDOWS\52074spazbot99e.bin C:\WINDOWS\5311hacktool92bz.cpl C:\WINDOWS\5355steaz7199.exe C:\WINDOWS\53768wor93fcz.exe C:\WINDOWS\543ebackdoo92845z.exe C:\WINDOWS\5576notza-vir9s6ec.dll C:\WINDOWS\56392worz1c9.ocx C:\WINDOWS\57999ir1z45.bin C:\WINDOWS\59cfvir1z55.cpl C:\WINDOWS\59dthief2054z.dll C:\WINDOWS\5ac7threat5z299.dll C:\WINDOWS\5e1c5hre9t14980z.cpl C:\WINDOWS\5z3ev59944.ocx C:\WINDOWS\6009addwaze5459.dll C:\WINDOWS\6089sp9w5re1492z.exe C:\WINDOWS\6099hackt5ol421z.exe C:\WINDOWS\60c4s9yware195z.dll C:\WINDOWS\615fbackdoor967z.dll C:\WINDOWS\6271viru91zc5.cpl C:\WINDOWS\6554not-a-vir9s34z.cpl C:\WINDOWS\65debackdoo929z0.cpl C:\WINDOWS\695zste9l19215.dll C:\WINDOWS\6ad8addwar91357z.exe C:\WINDOWS\6zes95al1851.cpl C:\WINDOWS\7137zi9us1e15.dll C:\WINDOWS\721not-a95izus336.bin C:\WINDOWS\7353thiefz69.dll C:\WINDOWS\755095r2z55.ocx C:\WINDOWS\755cviz9753.ocx C:\WINDOWS\756zspar9e2581.ocx C:\WINDOWS\759bdoznloader705.bin C:\WINDOWS\759fdownloadzr4.ocx C:\WINDOWS\76d3spzw9re26625.ocx C:\WINDOWS\7837not5a-9irusza2.dll C:\WINDOWS\79075orm3cz.bin C:\WINDOWS\7993spy5z5.ocx C:\WINDOWS\79e2virz755.bin C:\WINDOWS\7a15thiez14199.dll C:\WINDOWS\7bzstea51249.exe C:\WINDOWS\7c24s5y9arez52.ocx C:\WINDOWS\7d83do5n9oader25z0.bin C:\WINDOWS\7f2zdownload9r3795.ocx C:\WINDOWS\92657not-azvirus23e.ocx C:\WINDOWS\9315spamzo9653.bin C:\WINDOWS\94274w5rm5z2.dll C:\WINDOWS\98409not-a-vi5uz440.cpl C:\WINDOWS\9958troz6425.dll C:\WINDOWS\99dtzief10885.ocx C:\WINDOWS\9c75threzt56330.bin C:\WINDOWS\9e56backdoor496z.dll C:\WINDOWS\9febaddza5e1256.ocx C:\WINDOWS\9z14worm5209.dll C:\WINDOWS\a90th5e9t20452z.bin C:\WINDOWS\bdad5wnload9r2471z.ocx C:\WINDOWS\d59thr9at5z25.dll C:\WINDOWS\efaad9wa5ez11.exe C:\WINDOWS\z5861worm69a9.cpl C:\WINDOWS\z59ct5ief2247.dll C:\WINDOWS\z61295cktool636.ocx C:\WINDOWS\z6609wor9151.cpl C:\WINDOWS\zba3s59rse199.exe C:\WINDOWS\zfe9spyware2542.ocx C:\WINDOWS\ø–ê C:\WINDOWS\system\tahoma.FOT C:\WINDOWS\system32\1153bzc5door9179.dll C:\WINDOWS\system32\1157adzw9re683.ocx C:\WINDOWS\system32\115szars57559.dll C:\WINDOWS\system32\12040worz395.dll C:\WINDOWS\system32\12358vzr9s703.dll C:\WINDOWS\system32\14869spam9otz5c5.exe C:\WINDOWS\system32\15033s5962z.cpl C:\WINDOWS\system32\15502spy99z.dll C:\WINDOWS\system32\15522zp927.exe C:\WINDOWS\system32\1559ztr9j152.exe C:\WINDOWS\system32\15973zirusff.ocx C:\WINDOWS\system32\15e9thzef3193.cpl C:\WINDOWS\system32\15z95spambot583.ocx C:\WINDOWS\system32\16215zor5954.dll C:\WINDOWS\system32\16z95virus79a.bin C:\WINDOWS\system32\17516spambzt984.cpl C:\WINDOWS\system32\185629orm1f7z.cpl C:\WINDOWS\system32\18982ha5ktool50z.bin C:\WINDOWS\system32\19548worm9cz.cpl C:\WINDOWS\system32\19550worm54z.bin C:\WINDOWS\system32\199559i5usz60.dll C:\WINDOWS\system32\19z25spy996.dll C:\WINDOWS\system32\1ddfdownz9ad5r463.ocx C:\WINDOWS\system32\1z23stea5819.cpl C:\WINDOWS\system32\202z6hac9to5l427.ocx C:\WINDOWS\system32\2091backdoor23z85.bin C:\WINDOWS\system32\22513sp9mbotz9c.ocx C:\WINDOWS\system32\23235hacktoo9249z.dll C:\WINDOWS\system32\23659zot-a-v9r5s263.cpl C:\WINDOWS\system32\245z9worm6b2.ocx C:\WINDOWS\system32\247745acktooz4e9.cpl C:\WINDOWS\system32\2595virzs337.dll C:\WINDOWS\system32\261895wnzoader1634.ocx C:\WINDOWS\system32\26337not5a-vizu9a8.ocx C:\WINDOWS\system32\26795sp5zbot5fc.bin C:\WINDOWS\system32\27152not9a-vizus5e5.bin C:\WINDOWS\system32\2719dzwnloa5er2386.exe C:\WINDOWS\system32\27453t9oz27a.exe C:\WINDOWS\system32\27d49iz582.ocx C:\WINDOWS\system32\28350w5zm9e9.exe C:\WINDOWS\system32\289969ot5z-virus67c.cpl C:\WINDOWS\system32\28z4sp9m5ot41d.dll C:\WINDOWS\system32\29559viruz5.bin C:\WINDOWS\system32\2958addware8z.cpl C:\WINDOWS\system32\2959sparsez340.dll C:\WINDOWS\system32\295z5vi9us405.bin C:\WINDOWS\system32\29635spam5ot4cz9.exe C:\WINDOWS\system32\29z8downloader9559.dll C:\WINDOWS\system32\2a1cstez522309.dll C:\WINDOWS\system32\2a9zsteal541.cpl C:\WINDOWS\system32\2z58stea96595.ocx C:\WINDOWS\system32\31685spambzt592.exe C:\WINDOWS\system32\3296szy5are898.dll C:\WINDOWS\system32\34135ownloadez469.dll C:\WINDOWS\system32\3599zvirus390.ocx C:\WINDOWS\system32\35b9ba5kdoor238z9.ocx C:\WINDOWS\system32\3825sp9m5otz0.ocx C:\WINDOWS\system32\393cv5z6599.dll C:\WINDOWS\system32\394sp56z8.dll C:\WINDOWS\system32\3da95zeal1087.dll C:\WINDOWS\system32\3e14addwaze5679.cpl C:\WINDOWS\system32\478eazd5are1992.ocx C:\WINDOWS\system32\49es5eal961z.cpl C:\WINDOWS\system32\4z9d5ddware2571.ocx C:\WINDOWS\system32\50559zdware247.bin C:\WINDOWS\system32\50967szy784.cpl C:\WINDOWS\system32\516a9hief1687z.bin C:\WINDOWS\system32\52470zo9m500.bin C:\WINDOWS\system32\5259spamb9tzc.ocx C:\WINDOWS\system32\5379ad5wzre1484.cpl C:\WINDOWS\system32\5390not-a-virzs5a2.exe C:\WINDOWS\system32\5526hz5ktool559.dll C:\WINDOWS\system32\552asparse379z.exe C:\WINDOWS\system32\56z96tro938.ocx C:\WINDOWS\system32\5735spaz9ot558.dll C:\WINDOWS\system32\58z59spy679.cpl C:\WINDOWS\system32\590zspy995.bin C:\WINDOWS\system32\594zdownloader2735.dll C:\WINDOWS\system32\5972backdzor1193.cpl C:\WINDOWS\system32\59czaddware1292.cpl C:\WINDOWS\system32\5d09downloa5erz293.dll C:\WINDOWS\system32\5e6cdozn9o5der60.dll C:\WINDOWS\system32\64035p94zf.ocx C:\WINDOWS\system32\67e1b9c5dzor1725.ocx C:\WINDOWS\system32\6903zpambot559.cpl C:\WINDOWS\system32\6effaddware2950z.dll C:\WINDOWS\system32\6z0fad5ware9662.exe C:\WINDOWS\system32\71baba59door282z.bin C:\WINDOWS\system32\754zsparse9285.bin C:\WINDOWS\system32\777059ambot5dbz.ocx C:\WINDOWS\system32\779asze5l1341.ocx C:\WINDOWS\system32\7897zirus1d15.exe C:\WINDOWS\system32\79a05hiez1949.cpl C:\WINDOWS\system32\7b53s5zrse1459.exe C:\WINDOWS\system32\7d0b5t9zl2130.dll C:\WINDOWS\system32\7efzsparse5957.ocx C:\WINDOWS\system32\7fb8thi953202z.exe C:\WINDOWS\system32\7z7f9h5ef535.dll C:\WINDOWS\system32\8912zorm956.cpl C:\WINDOWS\system32\90d5hief359z.dll C:\WINDOWS\system32\92467hzcktool1ce5.bin C:\WINDOWS\system32\93358not-a-virus7z8.exe C:\WINDOWS\system32\95z995irus28b.cpl C:\WINDOWS\system32\961105zy14f.cpl C:\WINDOWS\system32\9909zr5j6d5.cpl C:\WINDOWS\system32\a55back9oor88z.cpl C:\WINDOWS\system32\ae295arsz1959.exe C:\WINDOWS\system32\b25s9a5se176z.exe C:\WINDOWS\system32\b5aspywzr93075.bin C:\WINDOWS\system32\ealregsnapshot1.reg C:\WINDOWS\system32\ee5thi9f3z77.dll C:\WINDOWS\system32\z6549py779.exe C:\WINDOWS\system32\z750ba9k5oor3083.ocx C:\WINDOWS\system32\z897down5oader958.dll C:\WINDOWS\system32\z91bthie92153.bin C:\WINDOWS\system32\z9435vir5s1e49.bin C:\WINDOWS\system32\z9709acktool56c5.exe C:\WINDOWS\system32\z991downlo5der2794.ocx C:\WINDOWS\system32\zd87thie95773.ocx Folders to delete: C:\WINDOWS\tmp.0000 Then click "Execute". You will be asked, "Are you sure you want to execute the current script?". Click Yes. You will now be asked First step completed - The Avenger has been successfully set up to run on next boot. Reboot now?. Click Yes. Your PC will now reboot ----------------------------------------------------------- Post fresh logs for: Avenger (C:\avenger.txt) ISeeYouXP Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  13. The installed version of Java on this computer is out-dated. Install Java Runtime Environment (JRE) 6u16 available from Sun Microsystems. ----------------------------------------------------------- Using Add or Remove Programs in the Control Panel; uninstall the following: ----------------------------------------------------------- Allow a-squared to delete the following: c:\documents and settings\marjorie\start menu\programs\antiviruspro_2010\ detected: Trace.Directory.AntivirusPro2010!A2 Value: HKEY_CLASSES_ROOT\AppID\TVUAx.DLL --> AppID detected: Trace.Registry.dl.tvunetworks.com!A2 Value: HKEY_CLASSES_ROOT\CLSID\{3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} --> AppID detected: Trace.Registry.dl.tvunetworks.com!A2 Value: HKEY_CLASSES_ROOT\CLSID\{3EA4FA88-E0BE-419A-A732-9B79B87A6ED0}\InprocServer32 --> ThreadingModel detected: Trace.Registry.dl.tvunetworks.com!A2 Value: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\TVUAx.DLL --> AppID detected: Trace.Registry.dl.tvunetworks.com!A2 Value: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} --> AppID detected: Trace.Registry.dl.tvunetworks.com!A2 Value: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3EA4FA88-E0BE-419A-A732-9B79B87A6ED0}\InprocServer32 --> ThreadingModel detected: Trace.Registry.dl.tvunetworks.com!A2 C:\i386\GTDownDE_87.ocx detected: Riskware.AdWare.Win32.Gdown!IK ----------------------------------------------------------- Attach a fresh a-squared log.
  14. Download RootRepeal.zip and unzip it to your Desktop. Double click RootRepeal.exe to start the program Click on the Report tab at the bottom of the program window Click the Scan button In the Select Scan dialog, check: Drivers Files Processes SSDT Stealth Objects Hidden Services Click the OK button In the next dialog, select all drives showing Click OK to start the scan Note: The scan can take some time. DO NOT run any other programs while the scan is running When the scan is complete, the Save Report button will become available. Click this and save the report to your Desktop as RootRepeal.txt Go to File, then Exit to close the program Attach it to your reply.
  15. Download ComboFix from one of these locations: Link 1 Link 2 Link 3 * IMPORTANT !!! Save ComboFix.exe to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, ComboFix will produce a log. Note: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet. ----------------------------------------------------------- Post fresh logs for: ComboFix (C:\combofix.txt) a-squared Free ISeeYouXP Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  16. I need the actual ComboFix log. It can be found at C:\combofix.txt.
  17. Download OTL to your desktop. Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted. When the window appears, underneath Output at the top change it to Minimal Output. Check the boxes beside LOP Check and Purity Check. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long. When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. Note: These logs can be located in the OTL. folder on you C:\ drive if they fail to open automatically. Attach both logs with your next reply.
  18. Hello and welcome to the EMSI Software support forums. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread Traduction anglais-français: http://translate.google.com/translate?js=y&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fsupport.emsisoft.com%2Findex.php%3F%2Fforum-6%2Fannouncement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread%2F&sl=en&tl=fr&history_state0= Englisch > Deutsch Übersetzung: http://translate.google.com/translate?hl=en&sl=en&tl=de&u=http%3A%2F%2Fsupport.emsisoft.com%2Findex.php%3F%2Fforum-6%2Fannouncement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread%2F Inglese Traduzione italiana: http://translate.google.com/translate?hl=en&sl=en&tl=it&u=http%3A%2F%2Fsupport.emsisoft.com%2Findex.php%3F%2Fforum-6%2Fannouncement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread%2F Traducción del Inglés al Español: http://translate.google.com/translate?hl=en&sl=en&tl=es&u=http%3A%2F%2Fsupport.emsisoft.com%2Findex.php%3F%2Fforum-6%2Fannouncement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread%2F
  19. Traduction française dans notre forum français : http://support.emsisoft.com/topic/4596-annonce-demarrer-ici-si-vous-ne-pouvez-pas-nous-allons-nous-contenter-de-vous-renvoyer-a-ce-fil-a-lire-pour-la-suppression-de-malware/ Englisch Deutsch Übersetzung: https://translate.google.com/translate?sl=en&tl=de&js=y&prev=_t&hl=en&ie=UTF-8&u=https%3A%2F%2Fsupport.emsisoft.com%2Fannouncement%2F2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread%2F&edit-text= Inglese Traduzione italiana: https://translate.google.com/translate?sl=en&tl=it&js=y&prev=_t&hl=en&ie=UTF-8&u=https%3A%2F%2Fsupport.emsisoft.com%2Fannouncement%2F2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread%2F&edit-text= Traducción del Inglés al Español: https://translate.google.com/translate?sl=en&tl=es&js=y&prev=_t&hl=en&ie=UTF-8&u=https%3A%2F%2Fsupport.emsisoft.com%2Fannouncement%2F2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread%2F&edit-text=
  20. Download and install subinacl.exe. Copy the text below into a text file called reset.cmd and run reset.cmd with administrative rights (it may take a LONG time): cd /d "%ProgramFiles%\Windows Resource Kits\Tools" subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f subinacl /subdirectories %SystemDrive% /grant=administrators=f /grant=system=f subinacl /subdirectories %windir%\*.* /grant=administrators=f /grant=system=f secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose NOTE: when you run reset.cmd, you must run it as administrator (otherwhise it will not succed to fix all the files) Reboot Still have permission problems?
  21. English to French Translation: http://translate.google.com/translate?js=y&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fsupport.emsisoft.com%2Findex.php%3F%2Fforum-6%2Fannouncement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread%2F&sl=en&tl=fr&history_state0=
  22. Download OTC to your desktop and run it A list of tool components used in the cleanup of malware will be downloaded. If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so. Click Yes to begin the cleanup process and remove these components, including this application. You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes. Now download ComboFx again, and run it following my earlier directions. Post fresh logs for: ComboFix (C:\combofix.txt) ISeeYouXP Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  23. Zip the ISeeYouXP log and attach the zip file.
  24. Download ComboFix from one of these locations: Link 1 Link 2 Link 3 * IMPORTANT !!! Save ComboFix.exe to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, ComboFix will produce a log. Note: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet. ----------------------------------------------------------- Post fresh logs for: ComboFix (C:\combofix.txt) a-squared Free ISeeYouXP Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!