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ShadowPuterDude

Emsisoft Employee
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Everything posted by ShadowPuterDude

  1. Hello @logica_ksp, Welcome to the Emsisoft Support Forums. That extension is used by STOP(DJVU). Unfortunately, we no longer have any method to decrypt STOP(DJVU) unless the encryption occurred before the 29th of August 2019. Please refer to this blog post for information about a decrypter that may work, and also for support instructions if it does not: https://blog.emsisoft.com/en/34375/emsisoft-releases-new-decryptor-for-stop-djvu-ransomware/ I understand it is frustrating, but currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in a few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. https://blog.emsisoft.com/en/category/protection-guides/ We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.
  2. Hello @Ozzy man, Welcome to the Emsisoft Support Forums. Unfortunately, DeadBolt is not decryptable without the decryption key.
  3. Hello, Welcome to the Emsisoft Support Forums. That extension is used by STOP(DJVU). Unfortunately, we no longer have any method to decrypt STOP(DJVU) unless the encryption occurred before the 29th of August 2019. Please refer to this blog post for information about a decrypter that may work, and also for support instructions if it does not: https://blog.emsisoft.com/en/34375/emsisoft-releases-new-decryptor-for-stop-djvu-ransomware/ I understand it is frustrating, but currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in a few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. https://blog.emsisoft.com/en/category/protection-guides/ We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.
  4. Hello @krisna and @cyclops, Welcome to the Emsisoft Support Forums. I understand it is frustrating, but currently, we are not aware of any ways to decrypt files with Online-ID and some recent forms of STOP(DJVU). Currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in a few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. https://blog.emsisoft.com/en/category/protection-guides/ We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.
  5. Hello @ring, Welcome to the Emsisoft Support Forums. Unfortunately, we no longer have any method to decrypt STOP(DJVU) unless the encryption occurred before the 29th of August 2019. Please refer to this blog post for information about a decrypter that may work, and also for support instructions if it does not: https://blog.emsisoft.com/en/34375/emsisoft-releases-new-decryptor-for-stop-djvu-ransomware/ I understand it is frustrating, but currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in a few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. https://blog.emsisoft.com/en/category/protection-guides/ We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.
  6. Thanks for the feedback on the latest stable version fixing the high CPU usage issue. The new shortcut, is just a change is naming convention. You can safely delete the old shortcut.
  7. @BlackSun The scanner does not hang on the installer. It just take a very long time to complete the scan and the installer contains over 40K of files.
  8. Actually, please ensure that you are on the latest stable release, which is 2022.5.1.11474. As we pushed the the beta release to the stable channel a couple of hours ago.
  9. Could you please enable the Beta channel, and let me know if that resolves the high CPU usage issue. Please enable Beta updates and see if it helps: 1. Open Emsisoft Anti-Malware. 2. Click the blue Settings tile, then click Updates in the top row. 3. Find the Update feed drop-down menu and change it to Beta. 4. Click the 'home' icon in the top left to return to the overview screen, then press the Update now link. 5. It may be necessary to reboot the computer when it's finished updating for the beta's fixes to work, but this is normally not needed. Please switch back to the stable version after a week has passed, or when we contact you with information, even if the beta works. Beta releases are just that, beta, and may be unstable in some cases. You may learn more about when releases come out, here: http://changeblog.emsisoft.com/
  10. Copy the below code to Notepad; Save As fixlist.txt to your Desktop. C:\ProgramData\Microsoft\Zsxg Close Notepad. NOTE: It's important that both files, FRST, and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system IMPORTANT: Save all of your work, as the next step may reboot your computer. Run FRST and press the Fix button just once and wait. If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply. NOTE: If the tool warns you about an outdated version please download and run the updated version. Also, let me know how the machine is running now, and what remaining issues you've noticed.
  11. Hello @steven_123, Welcome to the Emsisoft Support Forums. Unfortunately, we no longer have any method to decrypt STOP(DJVU) unless the encryption occurred before the 29th of August 2019. Please refer to this blog post for information about a decrypter that may work, and also for support instructions if it does not: https://blog.emsisoft.com/en/34375/emsisoft-releases-new-decryptor-for-stop-djvu-ransomware/ I understand it is frustrating, but currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in a few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. https://blog.emsisoft.com/en/category/protection-guides/ We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.
  12. Hello @Lages PLAC, Welcome to the Emsisoft Support Forums. I understand it is frustrating, but currently, we are not aware of any ways to decrypt files with Online-ID and some recent forms of STOP(DJVU). Currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in a few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. https://blog.emsisoft.com/en/category/protection-guides/ We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.
  13. Hello @VMD, Welcome to the Emsisoft Support Forums. I understand it is frustrating, but currently, we are not aware of any ways to decrypt files with Online-ID and some recent forms of STOP(DJVU). Currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in a few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. https://blog.emsisoft.com/en/category/protection-guides/ We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.
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