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in Help, my files are encrypted!
Posted Tuesday at 06:50 PM
Posted Monday at 04:20 PM
Welcome to the Emsisoft Support Forums.
That extension is used by STOP(DJVU). Unfortunately, we no longer have any method to decrypt STOP(DJVU) unless the encryption occurred before the 29th of August 2019.
Please refer to this blog post for information about a decrypter that may work, and also for support instructions if it does not: https://blog.emsisoft.com/en/34375/emsisoft-releases-new-decryptor-for-stop-djvu-ransomware/
I understand it is frustrating, but currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database.
There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in a few weeks in case something changed.
We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all.
Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future.
Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data.
We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/
If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/
Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future.
You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/
I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.
Posted Monday at 04:19 PM
Posted Monday at 04:18 PM
Hello @Emmanuel Mulenga and @Haitham Desoki,
I understand it is frustrating, but currently, we are not aware of any ways to decrypt files with Online-ID and some recent forms of STOP(DJVU).
Currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database.
Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. https://blog.emsisoft.com/en/category/protection-guides/
Posted Monday at 04:17 PM
Posted Monday at 04:16 PM
Posted Monday at 04:15 PM
Posted Monday at 04:14 PM
in Help, my PC is infected!
Posted Monday at 04:13 PM
Reason: Lack of Response
Private Message me to have this thread reopened.
The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.
All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled "START HERE if you don't we are just going to send you back to this thread" https://support.emsisoft.com/topic/31345-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
Posted Friday at 06:39 PM
Hello @Ozzy man,
Unfortunately, DeadBolt is not decryptable without the decryption key.
Posted May 19
Posted May 18
Posted May 17
Hello @krisna and @cyclops,
Unfortunately, we no longer have any method to decrypt STOP(DJVU) unless the encryption occurred before the 29th of August 2019.
in Emsisoft Anti-Malware Home
Posted May 13
Thanks for the feedback on the latest stable version fixing the high CPU usage issue.
The new shortcut, is just a change is naming convention. You can safely delete the old shortcut.
The scanner does not hang on the installer. It just take a very long time to complete the scan and the installer contains over 40K of files.
Posted May 12
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