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Emsisoft Employee
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Everything posted by ShadowPuterDude

  1. @KiwilifeA recent update using the latest version of Sciter more than likely fixed the issue.
  2. Are these systems behind a firewall? If so, please review the firewall section here: https://help.emsisoft.com/en/2738/firewall-configuration-guide/
  3. Hello @Chris from austriatry the eCh0raix decryption tool http://download.bleepingcomputer.com/BloodDolly/ECh0raixDecoder.zip Additionally, since this is for a business, please contact our Ransomware Recovery team using the web form at https://www.emsisoft.com/en/tools/ransomware-recovery/inquire/ Someone from our Ransomware Recovery team will contact you by email. We will follow up with you via email within the next 12-24 hours.
  4. No problem. A clean install of Emsisoft should clear up the issue.
  5. The web installer will only install 64-bit. The web installer is offered by default.
  6. If that does not work, I can am willing to remotely connect to your computer and see If I can get it sorted out.
  7. @gugarci Yes, go ahead and uninstall Emsisoft on the computer. Restart it twice to ensure that all drivers and services are unloaded. Next download and run the Emsisoft Cleanup Tool. Please download the newest Emsiclean from the following location: https://dl.emsisoft.com/Emsiclean.zip Note that you must use the Emsiclean version appropriate for your machine, 32bit or 64bit. If you don't know, try the 64bit one first as it is far more common. The 64bit version should fail if you're using 32bit. The 32bit one will not remove things completely from a 64bit computer though, so it is important to use them in that order if you're not positive. EmsiClean.exe can also be found in any new installation folder of Emsisoft Anti-Malware, in the installation folder, but the download above is available in case your installed version is very old or damaged. After you finish downloading, double click to open the zip file, then double click the 32bit or 64bit file to start Emsiclean. Read the disclaimer and click "Yes" if you agree. The program will scan your system for any remnants and display a list of everything it finds. It usually is safe to just remove everything except folders, unless you're sure you haven't intentionally saved anything to those folders. Emsisoft Clean can't know if the folder still contains any data you may have put there yourself, which is why those entries aren't checked by default. Emsisoft Clean is capable of removing the folders as well, but before you enable the check box in front of any folder entries, make sure you check their content for files you wish to keep. Once you finish your selection, click the "Remove selected objects" button. The tool will eventually ask you to reboot. Save all your open work and perform the reboot as requested. After the reboot, you should be able to install Emsisoft Anti-Malware just fine. This is the easiest way to install and activate, or just activate, Emsisoft Anti-Malware: 1. Log into your MyEmsisoft account, using your email address and password, using the forgot password link if needed: https://my.emsisoft.com/ 2. Click the "Install protection" or "Add device" button on the upper-right side of the page to download a pre-keyed installer. Do not rename the file that is downloaded, because the long name is required for activation to work properly. 3. Run the downloaded installer by right-clicking on it and choosing "run as administrator", and it should take care of installing and/or activating with your subscription for you. If you already have Emsisoft Anti-Malware installed, the installer will not appear to do anything when you run it, but it will activate Emsisoft Anti-Malware with your subscription. 4. Open Emsisoft Anti-Malware, or wait for it to open if this is a new installation, and click the 'update' link in the lower right to update and synchronize with your subscription.
  8. Brave is a chromium based browser and the Chrome extension should work fine.
  9. @gugarciWhat Claude is posting will not work in your case. The installer path on your system is Program Files (x86) because you are using the 32-bit version of our software instead of the 64-bit. You should definitely be using the 64-bit version instead. The commands I posted are to be entered one at a time, not all at once.
  10. Right-click on the file. Choose "Open with" and select Notepad. Them add the section to skin.ini and save the file.
  11. Yes, I only wanted to see what the diagnostic report showed for the installation path.
  12. @Lokky.VC Unfortunately, Tripoli encrypted files cannot be decrypted using third-party tools. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, allowing for the development of a decryption tool. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. https://blog.emsisoft.com/en/category/protection-guides/ We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.
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