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ShadowPuterDude

Emsisoft Employee
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Everything posted by ShadowPuterDude

  1. When I right-click and select "Scan with Emsisoft Anti-Malware", for both DOC and DOCX MS Word files, the scan results display properly. What version of Windows are you using and the is it 32-bit or 64-bit?
  2. Hello @emwul64, Welcome to the Emsisoft Support Forums. The Emsisoft Browser Security extension focuses on blocking phishing sites, and sites that are actively distributing malware. The behavior you are describing it uBlock Origin doing what is was designed to do. By default, uBlock Origin blocks everything, unless it is whitelisted. The blocking of cookies may be both Edge and uBlosk Origin.
  3. That extension is used by STOP(DJVU). Unfortunately, we no longer have any method to decrypt STOP(DJVU) unless the encryption occurred before the 29th of August 2019. Please refer to this blog post for information about a decrypter that may work, and also for support instructions if it does not: https://blog.emsisoft.com/en/34375/emsisoft-releases-new-decryptor-for-stop-djvu-ransomware/ I understand it is frustrating, but currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. https://blog.emsisoft.com/en/category/protection-guides/ We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.
  4. @marcos_paulosrf I understand it is frustrating, but currently, we cannot decrypt files with an Offline-ID that we do not have the Private Encryption Key in our Database. Please read this Topic. It contains information about your situation and whether or not your files can be decrypted. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  5. Hello @Lloyd Udennis, Welcome to the Emsisoft Support Forums. What is the file extension of your encrypted files?
  6. Hello @Toean, Welcome to the Emsisoft Support Forums. Please read this Topic. It contains information about your situation and whether or not your files can be decrypted. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  7. Hello @Harshpatel, Welcome to the Emsisoft Support Forums. I understand it is frustrating, but currently, we cannot decrypt files with an Offline-ID that we do not have the Private Encryption Key in our Database. Please read this Topic. It contains information about your situation and whether or not your files can be decrypted. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  8. Hello @Manoj1986, Welcome to the Emsisoft Support Forums. I understand it is frustrating, but currently, we cannot decrypt files with an Offline-ID that we do not have the Private Encryption Key in our Database. Please read this Topic. It contains information about your situation and whether or not your files can be decrypted. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  9. Hello @Zdanek, Welcome to the Emsisoft Support Forums. I understand it is frustrating, but currently, we cannot decrypt files with an Offline-ID that we do not have the Private Encryption Key in our Database. Please read this Topic. It contains information about your situation and whether or not your files can be decrypted. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  10. Hello @D ghosh, Welcome to the Emsisoft Support Forums. Your Personal ID appears to be an Offline ID. I understand it is frustrating, but currently, we cannot decrypt files with an Offline-ID that we do not have the Private Encryption Key in our Database. Please read this Topic. It contains information about your situation and whether or not your files can be decrypted. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  11. The STOP(DJVU) file submission service is only for the older variant of STOP(DJVU). This service will not work with files from the newer variant of STOP(DJVU).
  12. Bitdefender Agent (HKLM\...\Bitdefender Agent) (Version: 26.0.1.198 - Bitdefender) Bitdefender VPN (HKLM\...\Bitdefender VPN) (Version: 25.4.4.44 - Bitdefender) Kaspersky Total Security (HKLM-x32\...\{4FC79BE9-AD63-46C0-9626-E4F6BCE6A976}) (Version: 21.3.10.391 - Kaspersky) Hidden Kaspersky Total Security (HKLM-x32\...\InstallWIX_{4FC79BE9-AD63-46C0-9626-E4F6BCE6A976}) (Version: 21.3.10.391 - Kaspersky) Kaspersky VPN (HKLM-x32\...\{FF2A12B8-AEB7-48C0-95C8-E2E3D67DFCB2}) (Version: 21.3.10.391 - Kaspersky) Hidden Kaspersky VPN (HKLM-x32\...\InstallWIX_{FF2A12B8-AEB7-48C0-95C8-E2E3D67DFCB2}) (Version: 21.3.10.391 - Kaspersky) Malwarebytes version 4.4.9.142 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 4.4.9.142 - Malwarebytes) This is likely at the core of your issue. With Kaspersky Total Security installed you are gaining nothing by using Malwarebytes. We highly recommend that users do not install multiple antivirus solutions on a system as this may cause incompatibilities and conflicts, resulting in decreased computer performance while typically doing little, if anything, to make the computer more secure. In fact, it can make your computer vulnerable to compromise. No leading antivirus product provider recommends multiple active antivirus applications on a single computer due to the very high chance of conflicts since they all use similar detection and protection mechanisms to provide protection for your computer(s). If you have done so previously, keep in mind that past success in doing so is not a good litmus for it continuing to do so. Antivirus products are updated regularly, and any past compatibility can be disrupted at any time. More on this here: https://blog.emsisoft.com/en/29265/do-not-run-multiple-antivirus/ You have Bitdefender VPN installed in addition to the Kaspersky VPN. Though each creates their own virtual Ethernet adapters the traffic is going across the single hardware Ethernet adapter on your system. Ultimately slowing down data transfers. Which can and will cause a decrease in FPS.
  13. Hello @sassykman, Welcome to the Emsisoft Support Forums. Please read this Topic. It contains information about your situation and whether or not your files can be decrypted. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  14. Hello @xXsmilesXx, Welcome to the Emsisoft Support Forums. I understand it is frustrating, but currently, we cannot decrypt files with an Offline-ID that we do not have the Private Encryption Key in our Database. Please read this Topic. It contains information about your situation and whether or not your files can be decrypted. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  15. @Cranfieldwithout dump files from the Emsisoft processes causing the issues there is no way for us to determine what the issues is and how to fix it.
  16. I would like to get two reports from a third-party tool we use to help with diagnosing issues with computers. Please gather two logs using FRST, a tool used worldwide by malware removal experts for free malware removal and tech support, and attach them to a reply to this email. Instructions can be found here: https://help.emsisoft.com/en/1738/how-do-i-run-a-scan-with-frst/ If the computer uses a non-English default language, before running either FRST.exe or FRST64.exe, please rename the file to "FRST-English.exe". That will assure that systems configured with non-English languages will produce FRST logs that are more easily read on our side.
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